My unmodded iPhone was bricked by 1.1.1

Thanks for your sensitive comments. However I am done doing business with Apple, I am tired talking to tech support, tired of talking to the "geniuses". I am just, done. Hopefully I can still cancel the contract with AT&T since my phone isn't working anymore, they can't force me to buy another phone and continue with the 2-year contract, can they?

I had the same problem that others faced too - unmodded phone, but the upgrade did not go as expected. I saw the same errors that others have mentioned. The restore did work however (sigh!) - I did not lose any data.

Hope the other upgrades go smooth! - this one had me running scared for a while!

No they can't force you to buy another phone, but I'm not sure they have to release you from your contract without having to pay a penalty. You should ask, and explain - some AT&T staff have certainly shown flexibility about such things, and I'm sure they have sensitivity to these kind of issues.

Let us know what happens - and while none of us here have any power to influence either Apple or AT&T, I have no doubt that many of us fully sympathize.

The same thing happened to me.

Contrary to what some previous posters have claimed, I am having an incredibly hard time getting apple to stop treating me like a criminal and to fix my phone.

Message was edited by: Host

Ok here is what it is. If you have a problem with your iphone and call apple or go inti the store apple can see if your phone has been activated or not with att service. If the phone has not been activated with att service than your out of luck. I mean really folks do you really want to blame apple for this. You knew the rules going in and broke them. For those of you who didn't hack or unlock your phone don't have anything to worry about, Apple will take care of you. For those of you who did pray the dev team can keep you going.

I also have a bricked phone that wasn't modded in Any way. My IMEI number is the generic "someone hacked this phone" one. The apple store said "buy another phone". I called aplcare and they seemed to be more open minded that maybe this was their problem. They overnighted a loaner phone and I sent mine in. In one day they sent it back and when I put my SIM in it said "Not an AT&T Sim". I called them and the repair center said they have "confirmed" that I did hack my phone! I do not have a clue what to do now. I was told that the repair center could look past the IMEI number and really see WHY it has the 0049 number. As far as I can tell they did not, they just looked at that number.
I agree that now my IMEI number is the hacked number, but I want to know what evaluation that the upgrade did to put the IMEI number on it. I obviously don't have the visibility to that, on Apple does. It's their hardware, their firmware, their upgrade. I'm assuming somewhere there is log that would show some sort of unlocking activity or 3rd party app. I need someone to show me that. I did NOTHING to put any app, ringtone, nothing. I paid $600 to leave SPRINT to go to AT&T and my phone bill shows I was using AT&T right up until the moment it quit working. From what I can tell the purpose of unlocking is to get another carrier. I've paid $1400 to get 2 phones on AT&T!! They have opened an issue with the "engineers". I am praying they will ask for my phone to be sent in again to look at the very real fact that the upgrade has bricked COMPLETELY unmodified phones. If they don't I have no clue what to do next. I LOVE the phone so probably would buy another one but I will never do the upgrades at my house again. I'm assuming the apple store will do the upgrades for you. I cannot afford for this to happen again. I will probably see if there is some lawyer that wants to pursue this for the fun of it. I just want someone to show me the IF/THEN statement that determined my phone was hacked. This is completely ridiculous!

I did get your point, but I think you didn't get mine: because installing third party apps (technically, installing software that makes it possible) could cause the phone to stop working, presenting an AT&T bill is not necessary & sufficient proof that the phone was not modified. (Actually, it isn't proof that the phone wasn't unlocked either, but it does build a good case against that.)

Everybody is assuming there is one exploit that allows installing third party apps, & it is delivered in one piece of software everybody so modifying their phones is using. This isn't true: before the 'one click' method surfaced, there were instructions for manually doing the same thing & a number of 'beta' versions floating around. Plus, there is always the chance that someone has installed a version someone has modified, or modified themselves, for various reasons.

Basically, presenting an AT&T bill doesn't settle anything, for the user or for Apple. Apple needs a better test but this isn't it.

My IMEI number is the generic "someone hacked this phone" one.

There could be a flaw in the update, but it seems unlikely it would do this. This strongly suggests the phone has been tampered with, but not necessarily by you. Has the phone ever been out of your control -- maybe just left on a desk at an office while you stepped away, in a gym locker, etc.?

Consider that there are a lot of cell phone scams out there. I would guess that iPhones are targets precisely because the cost of ownership is high, implying that owners have things worth stealing. Plus, not all the scams have to work -- criminals have nothing to loose if an attempt fails unless they get caught. Something that bricks the phone later on presents essentially no risk of that.

Unpleasant to think about I know, but no computer or cell phone is secure if it is not physically secure.

My stock iPhone crashed while installing the 1.1.1 update and I lost a bunch of data.

1. I put the iPhjone in the dock, iTunes loaded, it started syncing the iPhone.
2. Then got a dialog box asking if I wanted the 1.1.1 update . I clicked "download and Install"
3. Then got an error messagesaying the iPhone could not be updated An unknown error occurred (1602)
4. Then iTunes said it detected an iPhone in recovery mode. and it has to be restored before you can use it with iTunes.
5. The iPhone had a triangular symbol and said it needed to be restored (Or similar message)
6. I had to restore to factory settings, and got my last sync session files loaded. But the data I was trying to sync has been lost.
This is not good, iTunes apparently crashed the phone.

But I'm sure Apple will investigate and find a fix.

JZ

No chance someone had my phone. I work from my home. I've never lost it or left it anywhere. The only time my friends had it was right in front of me and just for 30 seconds to check it out. The last thing I did that worked was surfing the internet to see what the lines were for Sunday's NFL games so I could fill out a contest pick thing at a bar. It didn't ask me to download anything or pop up anything. The update seemed to work fine, my wifi connection at home isn't incredibly strong so it took a couple of hours to download but once it was here it seemed to work fine. Then it found a new version of iTunes and I downloaded that. Everything worked fine for 12 hours and then "Incorrect SIM". I just want them to tell me the filename or software name or something of what the updated considered as hacked. I know there are plenty of hackers calling in saying "I didn't do it" and I understand people not believing anyone. BUT it really ***** when you're telling the truth. Really *****.

sholloway,

Since you have started a new topic focused on what to do, I won't reply here but I have already replied there, which may help with some of your questions.

A positive experience here

I had Installer and stuff like IM and other Installer like programs loaded.
Went to upgrade to 1.1.1, midway got a 1062 error, went into restore mode and it went nicely.
Afterwards, found a button in itunes and resynced all my settings and was back up and running like before as 1.1.1.