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iPod touch not responding to touch!

I've just bought an iPod touch today. Right out the box, after syncing it with iTunes, I was only too eager to start playing with it... Only to my dismay, part of the "touch sensitive screen" is not responding to touches. The area of my iPod touch affected is the center portion of the screen... due to this, I can't adjust brightness and many other options, which I can't use or navigate properly.

I've read around the apple discussions, and I noticed that some other users have the same problem. For them, different parts of their screen is not responding to touches. This is a really stupid problem to have. But it is a problem, nevertheless. I bought a brand new iPod touch, and it's already a defect. Obviously, I'm very unhappy with this.

This might be something affecting a small majority of the iPod touches out there. But it also might be a problem waiting to affect other owners.

Does anyone know whether this is a software or hardware issue? Should i just bring the iPod touch to the authorized dealer and demand an exchange (which might have the same problems)?

Any information from you guys would be greatly appreciated. Thanks in advance.

iMac, Mac OS X (10.4.10), 1.8 GHz PowerPC G5

Posted on Oct 5, 2007 12:40 PM

23 replies

Nov 12, 2007 9:30 PM in response to dylanK

I got the same problem with a week 38 iPod. I can't operate the volume slider or unlock slider at times and other times they work fine. It is really annoying.

BTapper

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Nov 17, 2007 3:06 PM in response to dylanK

Same problem here! I have problems with sliding the power off button across the screen. There is actually an area on the touch screen extending from top to bottom just about 3/4th of the way from the left of the screen that is not working. The keypad keys that that fall into this area and do not work are U, H, J, B, N which is a pretty good chunk of the screen. When I slide to power down or to unlock I have to move quickly across to jump over this bad area. For this reason it was difficult to notice at first.

Can this be fixed with a software or firmware fix or will I have to send it in?

Nov 17, 2007 3:55 PM in response to dylanK

This appears as a defective unit.

I would strongly suggest exchanging it (preferably at another location).

If there were a bad batch of iPods, you might wish to know it's not limited to the iPod Touch, but all iPod brands out there.

Nov 17, 2007 4:50 PM in response to dylanK

in reply to braddevlin - one defect on your first product shouldn't mean getting a refund and buying a completely different product, apple have excellent customer support and are more than happy to give a replacement if needed, out of many hundreds of thousands (probably millions) of people who now own an ipod touch only a small minority will have found any problem in theirs, its just unfortunate that you recieved a faulty first product from apple!

drmario

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Nov 17, 2007 6:10 PM in response to _ipod_user_

I couldn't find any sales figures but I am sure that thousand of touches have been sold. Out of all of those there really aren't that many problems. Some people just got unlucky and bought a bad touch. I have had mine 2 weeks and had no hardware problems with it. They have warrenties on them so just take it back and get a new one.

davco/mc

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Nov 17, 2007 10:01 PM in response to dylanK

hello / i have also bought a i pod touch and i love it but as with all new tecno thare going to be some problem;s for some user;s this might help' touch screen tecnoligy has been around since the 1970;s [ litton used it on microwave oven control's] the ipod;s touch;s screen is made out of glass it has very sensitve conductor;s under the glass that sence when a connection is made using a conductor[ ie ] your moist finger or a electricaly conductive sorce/ anything that block;s that curent flow will cause no' or eratic responce unlike [lcd touch screen;s that use presure to operate.] folk's with dry skin will have a problem with this;try dampening your finger and clean screen with cloth this may help. [ and as with updates; well that;s a another problem still haveing fun with that//////.

Ovi101

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Dec 29, 2007 11:41 PM in response to dylanK

Same problem here 😟

My screen just went dead all of a sudden though. I restarted, it was fine.
This week it happened again. I tried restarting then restoring but no luck. Gonna see if I can get it replaced.

dylanK Author

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Feb 24, 2008 10:50 AM in response to dylanK

I've took the iPod touch in for an exchange. So far, the replacement is working as expected. Thanks to all of you for that have contributed in any way. Thanks.

iPod touch not responding to touch!