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akshayt Author

Level 1

8 points

IMEI NUMBER

I purchased two iphones for my business, one for me and another for an assoicate. I upgraded mine to 1.1.1, called my associate and his phone froze. I kept getting a SIMS card error message on his phone. While attempting to sync his phone, I itunes allowed me to download 1.1.1 to his phone, after which his phone continued to give me a SIMS card error message. While troubleshooting, I found that the IMEI number had changed.

We visited the Apple store locally and were told to go to AT&T, get a new SIMS card and activate the new card. If that failed, we were told to come back and they would swap out the phone.

We did get the new SIMS card. AT&T could not activate it and when we went back to the Apple store we were told that we had attempted to unlock the phone/downloaded something so they could not help us.

We have a two year contract with AT&T, are simple users of the phone and have no interest hacking/esoteric downloads/going to another carrier. Something simply happened to the software while downloading 1.1.1.

Apple is not helping; AT&T cannot help. Any suggestions anyone? < Edited by Host >

Posted on Oct 8, 2007 8:39 PM

34 replies

Oct 17, 2007 3:35 PM in response to cheeseadiddle

I have a bad mind to think that the reason they are not taking back is because they tracked that it has already been returned.

akshayt Author

Level 1

8 points

Oct 17, 2007 6:06 PM in response to akshayt

Update - for the time being, I am out the money for a new iphone. I ended up purchasing a new one as my needs were immediate. Apple has not given me any satisfaction and being in healthcare, I could not afford for my associate to be without the phone for any length of time. I expect that eventually Apple will see fit to make restutition. In the meanwhile everyone who admires the phone hears my story and decides not to get one.

Apple should realize that I did not buy the phone to become a "techie". I paid for this phone due to its ease of use, the features etc. I cancelled with T-mobile, paid their cancellation fee, entered into new two year contracts with AT&T, not because I wanted so called "unlocked" phones to then use with another provider. That's the story, pure and simple.

I am a unsatisfied consumer who spent hours talking to customer care, the Apple store, the AT&T Store and walked away feeling cheated.

Oct 17, 2007 6:12 PM in response to akshayt

Bottom line: AIM can be flakey at times when sending IMs to certain handsets/carriers/etc. You can try sending yourself a message from AIM by using the +1xxxyyyzzzz format as the IM recipient. If it doesn't work, try again in a few days.

Oct 18, 2007 3:16 PM in response to akshayt

Apple and AppleCare have handled everything so perfect with my iPhone that I am actually going to switch from a PC to Apple once Leopard comes out. Sorry your issues are not going as well. After having a issue with my iPhone I am so impressed with the way Apple took care of me. Once again I feel for you but I felt it is always good to present both sides of the story, as I have gotten 6 friends to buy iPhones since I purchased mine and each of those six people are so satified

IMEI NUMBER