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Touch screen not responding?

I have a week 38 iPod Touch and it was working perfectly up until the update last week. After that I started having problems with my touch screen not responding to anything for periods at a time. I don't think the iPod is frozen because I can still lock it and even slide to unlock it, and I can double press the home button the make music controls pop-up but I can't actually control anything in it.

I was wondering if anyone else was having this problem and if you guys have any suggestions on what to do? I plan on taking it to a Mac Genius in a few days to see if I can show them the problem.

Posted on Oct 8, 2007 8:42 PM

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46 replies

Oct 14, 2007 6:08 AM in response to Tom Elm

Same problem. I've got my new ipod touch since 9 october and when I was searching on safari or browsing webs, suddenly touch buttons not responding, only works the menu button. I need to "block" the touch and then start again but in minutes the problem persists. I only have uploaded to my touch some purchased songs and I don't know what to do. Maybe a Technical Service? Near my officce in Barcelona there's an apple S.A.T.

I don't know really what week is my ipod. I think this mistakes Apple will loose millions of customers.

DESI

Oct 14, 2007 6:16 AM in response to Tom Elm

I have a week 36 IPT, 16 gig, and also have the problem with the touch screen not responding much of the time. I did update the software, but no change in this problem. The slide to unlock always works. The problem is with the volume bar, the location bar (for videos and for volume), and also when I go into videos, I have to touch the video I want to see quite a few times until the "click" actually registers.

Perhaps this is a software issue that hasn't been fixed yet. I hope this does get fixed soon, because it is quite annoying.

Oct 17, 2007 11:35 PM in response to Tom Elm

i think i know what is wrong with the week 38 ipods... i got one about a week ago and i noticed the screen became unresponsive to touches at randome times, it seemed ok when i turned it on after a break but then after a while of use, it became unresponsive. I think it is due to the processor over heating. my hand is placed around the back of the ipod when i use it and it can become quite warm. along with the heat it already generates, it seems that this is causing the problem. i left it to cool for a while and then it worked fine again... its definatly a defect of the week 38 ipods and i hope apple reads this because this forum prooves that this problem is definatly a major issue and many apple fans are very concerned. so FIX IT SOON!!!

Oct 18, 2007 6:14 AM in response to Tom Elm

Hello people,

New to the forum but not to Ipod so go easy on me. I have had the problem too with the touch scree being unresponsive however after 30 mins of playing with my Ipod Touch over lunch I have found a pattern.... well at least on my device.
If I have tunes playing then open the browser I have real problem scrolling around pages and the keyboard is very poor ! But if I reset and just fire up the browser everything work as it sould. The more I tried running music and using the touch screen at the same time the worse it got, even more so when switching back and forth between the landscape and portrait modes.
This would lead me to think this may be a fixable problem, I stress may as i'm not making any fact based claims here. ;o)
Give it a try and let me know....

Oct 19, 2007 11:06 AM in response to Tom Elm

I have this problem, too. New unit, fresh out of the box. Sometimes it just stops responding to touches. No particular pattern I can detect - just random. Sometimes it recovers after a few 10s of seconds, but mostly only a sleep/wake cycle will get it going again. The alpha keyboard also seems quite inaccurate, as if the touches are going to the wrong place.

Bought it while passing through Hong Kong, but have now moved on, so no chance to return it to the store. Guess I gotta call Apple and hope they will find a way to get it replaced while I'm on the road. Presumably a h/w problem since it's not happening to all units.

Touch screen not responding?

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