Is the iPhone reliable enough to depend on?

My #1 overwhelming requirement for a cell phone is that I can count on it to make & receive calls anywhere there is cell coverage. I don't care if the phone can browse the Internet, is the best iPod on the planet, & can even shine my shoes -- if it can't perform the basic phone function reliably, it is not suitable for my needs, period.

This isn't a question of AT&T vs. the other carriers -- in my area I have determined that AT&T & Sprint (my current provider) each have about the same overall coverage. I am aware of the differences in 3G coverage but that doesn't matter.

My concern is that the iPhone:

a) May not be among the best in weak signal areas, possibly because of the internal antenna, the inclusion of so much other circuitry, or whatever.

b) May lock up or otherwise misbehave because of corruption of the software, the general complexity of the device, etc. -- especially anything that requires a computer to fix, runs down the battery, or makes it impossible to use the touch screen to place calls.

c) Has an non-user-relaceable battery so I can't use a spare as a backup or replacement should the provided one run down or lose recharge capacity from (for example) accidentally leaving the phone in a freezing or overheated car.

My current phone is ancient (almost 4 years old!) & has essentially no cool features -- not even a camera -- but it has never locked up & has survived all the abuse I have given it, including a tumble down a flight of metal stairs.

With all this in mind, how would you rate the iPhone? Another way to put the question: if your life or that of your loved ones depended on reliable phone communications, would you pick the iPhone or some other cell phone?

iMac G5/2.0 GHz 17" ALS (Rev B), Mac OS X (10.4.10), 1.5 GB, Kensington Trackball

Posted on Oct 9, 2007 3:25 AM

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37 replies

Oct 11, 2007 3:33 AM in response to R C-R

Personaly, if you need something that you can trust will work when you need it to, go for something like a Nokia, stunning phones, easy to use, great battery life and lock onto the weakest of signals and you know if someone is going to call you, it will ring and if you need to call someone, its ready for action!

If you need an all singing, all dancing phone, go for something like a Smartphone from the maker HTC. Stunning handsets and feature wise, reliability wise, blows the iphone out of the water.

Oct 11, 2007 7:46 AM in response to R C-R

No cell phone is 100% reliable. In fact, if you read your wireless service agreement, you will see that its specifies it is not to be used for critical activities such as those relating to nuclear power plants and hospitals.

That being said, I have found the iPhone to be as reliable as(if not more so than) any I have owned, and I have owned many, including a Treo 650, a number of Sony Ericssons and Nokias.

I have had to reset the phone only very infrequently and the phone resets and is ready to go in about 45 seconds, something I would challenge any computer or other smart phone to accomplish.

Also, because of the OS X operating system, even if one of the applications, like Safari, crashes, it will not crash the phone or even impact incoming calls or calls in progress. I did not find this to be the case with the Treo.

While certainly you would want to treat the iPhone with a certain amount of care you would accord to any $500 sophisticated device, it is not particularly fragile and I have dropped mine a couple times with no ill effects. Of course if you're the type who drops you phone on the pavement several times a week, it's not for you.

Finally, when I have had issues with the phone, either software or hardware, I have found Apple's tech support - both the AppleCare phone line and in-store Genius Bar - to be exemplary.

On the whole I have found the iPhone to be both extremely reliable as well as a joy to use.

Oct 11, 2007 8:05 AM in response to ::..S a m..::

The truth is that since cellular phone services are really nothing more than complex, ultra-lower power, two-way radio systems, the weakest link in reliability terms isn't the handset at all, but the nature and inherent problems of radio transmission and reception at these frequencies.

While it's certainly true that the design and power consumption of some handsets helps them maintain more consistent contact with cell towers, or allow for less problematic hand-off from tower to tower, far more influence in service reliability is exerted by the towers, geography of the area, sources of potential interference, presence of multipath, causes of desensitizing of antenna, damping of signal etc.

If you're mobile and must absolutely have reliable communication, a mil-spec two-way radio and commercial service license is best, followed by a minimum of two cellphones on differing carriers.

Even the very best of handsets can't fix poor signal, distorted by mutipath, damped by eletromagnetic fields from building wiring and swamped by interference from harmonics of a paging system transmitting at a thousand times the output power.

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Is the iPhone reliable enough to depend on?

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