Im at my wits end.....

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Im at my wits end.....

My iTunes and Quicktime have not been working for the past two weeks. I spent an hour last friday trying to follow thru one the step by steps only to find that it didnt work. Can someone please help me out WITHOUT sending me to another thread. I get the same message every time I try to open iTunes:

+iTunes has encountered a problem and needs to close+

When I try to open Quicktime I get the same message but a different message from iTunes:

+Buffer overrun detected!+

+Program: C:\Program Files\QuickTime\QuickTimePlayer.exe+

+A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated.+

Message was edited by: Fastguy

Compaq FS7600, Windows XP, White 1GB ipod nano

Posted on Oct 14, 2007 8:40 AM

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Answer 1

polydorus

Level 6

11,967 points

Oct 14, 2007 8:51 AM in response to Fastguy

You need to say what steps you have tried otherwise it is hard to know where you are with this.

In general the buffer overrun problem in Quicktime is commonly associated with certain codec packs.
Have installed any of the following?
ACE & K-Lite mega codecs package, QT alternative, Storm codec

Also head for you control panel and try to start Quciktime preferences. Post the full text of any error message you get.

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Answer 2

Fastguy Author

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Oct 14, 2007 12:35 PM in response to polydorus

I dont remeber what steps I recently took to help with the situation so I couldnt tell you

I do recall installing any of those codec packs

When I go to the control panel, where do I find the quicktime perefence?

Message was edited by: Fastguy

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Answer 3

polydorus

Level 6

11,967 points

Oct 14, 2007 1:06 PM in response to Fastguy

There is a Quicktime icon on the control panel which will open Quicktime preferences.

You need to be using the classic view, you should see "Switch to classic view" upper left of the control panel.

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Answer 4

Fastguy Author

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Oct 14, 2007 1:42 PM in response to polydorus

When I opened Quicktime Preferences it opened up just fine to my surprise. There are 7 tabs: Register, Audio, Browser, Update, Streaming, File Types, Advanced. All of them work fine when I click on them except for File Types. I get this message when I click on File Types:

An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl",QuickTime"

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Answer 5

polydorus

Level 6

11,967 points

Oct 15, 2007 3:21 AM in response to Fastguy

OK, that error message suggests that you don't have the problem codec packs installed.

The first thing to try is a complete uninstall of Quicktime then installing the stand alone version.

First be sure you are free of malware - viruses and spyware

Download the standalone Quicktime:
http://www.apple.com/quicktime/download/win.html

Completely remove Quicktime using the method here - just do the QUicktime part:
http://docs.info.apple.com/article.html?artnum=93698

Then install the stand alone Quicktime,

If it works, you can check your iTunes to see if that works too,

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Answer 6

Fastguy Author

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Oct 15, 2007 8:18 AM in response to Fastguy

In the directions it tells me to uninstall. I have tried to uninstall through Add or Remove Programs before and I get the same message every time I do so. When I try to uninstall it, I get this message:

+In order for QuickTime software to be updated, all running QuickTime applications will be shut down.+

I press the ok button, then I wait and I get this message:

+This QuickTime application cannot respond to the Quit request. It may be busy, waiting for a response from you, or it may have stopped executing.+

+Click Cancel to cancel the Quit request.+
+Click Terminate to close this application immediately. You will lose any unsaved information in this application.+
+Click Wait to give the application 15 seconds to finish what it is doing and then try to close the application again.+

I thought since QuickTime isnt working then it wouldnt be running. What should I do?

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Answer 7

polydorus

Level 6

11,967 points

Oct 15, 2007 8:33 AM in response to Fastguy

I wonder if you have qttask.exe running? That's the system tray icon. You can kill that process in the task manager if you see it running.

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Answer 8

Fastguy Author

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Oct 15, 2007 10:13 AM in response to polydorus

When I go to the Task Manager and click on the Processes taps (Im guessing this is where it would be) here is what I see:

wmplayer.exe
taskmgr.exe
iexplore.exe
iPodService.exe
svchost.exe
msmsgs.exe
SUPERAntiSpywar...
MDM.EXE
Compaq Connecti...
ewidoctrl.exe
guard.exe
AppleMobileDevic...
explorer.exe
spoolsv.exe
ctfmon.exe
iTunesHelper.exe
svchost.exe
hpqtra08.exe
svchost.exe
alg.exe
svchost.exe
svchost.exe
svchost.exe
lsass.exe
services.exe
winlogon.exe
csrss.exe
smss.exe
jusched.exe
apdproxy.exe
ALCXMNTR.EXE
sm56hlpr.exe
System
System Idle Process

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Answer 9

polydorus

Level 6

11,967 points

Oct 15, 2007 10:17 AM in response to Fastguy

Do you want to try restarting your PC then try the QUicktime removal as the first thing you do.

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Answer 10

Fastguy Author

Level 1

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Nov 26, 2007 4:50 PM in response to polydorus

That didnt work either, it still tells me the same thing...

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