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Level 1

0 points

Question mark appears on Quicktime icon

Hi, recently formatted the hardrive on the computer, but ever since redownloading the latest Apple quicktime (7.2) have noticed that although most websites display and play fine, on some the quicktime icon has a question mark over it and doesnt play atall, or in other cases turns into a small black box that goes dead when your prompted to press it to activate Quicktime. Hope that makes sense and someone might have a suggestion to fix it. Cheers

AMD Athlon XP 2600, Windows XP

Posted on Oct 18, 2007 6:14 PM

Best reply

QuickTimeKirk

Level 10

125,941 points

Posted on Oct 18, 2007 6:31 PM

Those files that display that icon are probably Flash video formats and the flash Player browser plug-in should open them and not QuickTime.
QuickTime Control Panel / Browser tab / MIME Settings button
Under Miscellaneous remove the check mark for Flash Video
Quit and relaunch your browser and try the Web page again.

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24 replies

iggy67

Level 1

0 points

Nov 9, 2007 6:51 PM in response to QuickTimeKirk

I have that problem with the "?" in the "Q" I tryed QuickTime Control Panel / Browser tab / MIME Settings button but the MIME Settings button will not open.
It is greyed out. Is there another way to fix thw "?" in the "Q" problem?

iggy67

Level 1

0 points

Nov 9, 2007 6:53 PM in response to iggy67

BTW, I Forgot to say I use Firefox as a browser in my previous post.

Wapoo

Level 1

0 points

Nov 10, 2007 12:35 PM in response to Tcrichton

hey,
did you find a solution? I'm having the same problem and don't know what to try.

davp

Level 1

0 points

Nov 10, 2007 1:56 PM in response to harris45

Help.... i am sure i am missing something obvious... when I look under miscellaneous it does not have the option to uncheck the flash video, there is no flash video. the 2 options under misc are qiocktime html and smil 1.0. what am I not doing...??

Nov 11, 2007 9:34 AM in response to harris45

I have the same problem.Quicktime 7.1.6 was working fine,then I went on a site to play a movie and it said QT was not installed.So I went to apple to upgrade to 7.3.Now all I get is ?Q.I tried all the fixes but to no avail.I even went back to 7.1.6.Still not working.

Nee Kun

Level 1

118 points

Nov 13, 2007 3:02 AM in response to kneumann257

Ever since i upgraded to QT 7.3, all i get is ? when viewing pages with embedded QT , such as www.apple.com/getamac

Tried installing latest Flash Player and untick handling of Flash in QT preferences but still no luck. Desperately seeking for help 😟

Nov 23, 2007 9:12 AM in response to Nee Kun

I had this problem consistently with IE7 on Windows XP Pro, and clicking off the "Flash Video" in the Miscellaneous settings had no effect.

However, when I physically deleted the FLV.qtx file under Windows\System32\Quicktime it immediately fixed the problem.

If the previous fixes have not worked for you, try this.

pm69442

Level 1

0 points

Nov 23, 2007 6:27 PM in response to harris45

I don't believe this question has been answered till Apple supplies a permanent fix! I have installed & uninstalled Flash done the fix suggested for Flash, Quicktime, Safari, FireFox and occasionally it works but most of the time it doesn't.
I'm at the end of my patience.....and for the first time in years, considering buying a PC!

Nov 28, 2007 4:39 AM in response to pm69442

I find by re-installing flash they will then work.
But then as soon as a Quicktime movie is used in another application, ie Safari, then the Flash files go back to Q?.

I too do not have the option to de-click Flash in Browser tab of Quicktime preferences. Nor under miscellaneous but does appear on the Advanced tab.

There seems to be a conflict between the two. One over riding the other.

This isn't very Apple like.

Question mark appears on Quicktime icon