UNKNOWN caller in Visual Voicemail

Hey Jimmie,

Are you currently roaming outside of the AT&T network?

Have you tried to restart or restore the iPhone? Restoring the iPhone from the latest version of iTunes should rule out any issues with the iPhone software.
http://docs.info.apple.com/article.html?artnum=305743
http://docs.info.apple.com/article.html?artnum=305744

Jason

If in the event you are trying to restore, it is possible that you may be restoring a corrupted file from a backup and therefore may never be able to restore to a clean status.

This is merely a thought you could consider as part of your analysis.

You know that's odd, I got a missed call who left a voicemail. It showed the person's name in my recent calls list, but Unknown in the voicemail area. Now I also got another voicemail that showed the person's name. Just to make it a little more understandable. I replaced my iphone on Saturday. The named voicemail was one I recieved before my other phone pooped out. The Unknown was one I recieved since getting the new phone. Could it maybe be something to do with ATT?

Wow, I'm not nuts. I've had this same problem in the Chicago area since about Thursday of last week. I've been through a couple of voice mail resets with AT&T, but not the complete one where I have to even do a new greeting and loss of all messages. I've already recorded all of the messages. Has this voice mail scorched earth reset done the trick now that you've had a day to test it?

I've replaced the Sim card and was on the verge of getting a new IPhone from the apple store, but I wouldn't mind saving the trip to Woodfield and the time to re-setup the phone.

I live in Minneapolis and am having the same problem. Caller ID recognizes the caller, they leave a message, and it shows up as unknown. This started happening last week. I see today that all but one caller showed up as unknown. I happen to know the one which showed up uses AT&T. Do I really have to call AT&T to fix?

Thanks Bill

Well, the scorched earth vm reset didn't work, completely. The calls that come through my Acessline, eventhough they show up properly on my caller id and recent phone call lists, show up as "unknown" on my visual voice mail. I think i'll try the new phone, since they offered.

I just had a though, maybe it's nothing. I wonder if it's thing with ATT not getting the info from other cell providers when it comes to the voicmail part. I say this because I had two voicemails. One from another ATT customer (name showed up), and the other from a Sprint customer (name didn't show). Could it possibly be the problem is ATT isn't getting all the info, or the info is getting corrupted somewhere in the transistion of the voicemail process. I don't know, it's just a theory.

I have been having the same issue for some of the callers for the last 2/3 days.

Reading some of the previous posts about this being a potential issue with some carriers not being able to pass the caller id properly , I did a little test myself at home

I left a voicemail to iphone from my home phone , my wife's sprint cell phone and my daughter's tmobile cell phone

The Visual voicemails from my home phone and tmobile phone showed up correctly with the name in my address book

However the VME from the sprint cell phone showed up as unknown.

Clearly it appears to be an issue with some carriers not being able to pass the caller id propely to the ATT visual voicemail app.

Can someone please verify if this happens for a VME from Verizon? Or it it just related to VME's from Sprint

This has nothing to do with resetting the phone. It's NOT anything in the OS of the iPhone. It has to do with an update at&t did to the visual voicemail system. All you need to do is to reset your voice mail on your iphone and this should correct the Unknown caller situation. I think you can reset your voicemail online on the at&t wireless website or just call them.

For what it's worth, I just spoke to Apple iPhone tech support and they said Sprint recently changed over their network to a system that is now incompatible with Visual Voicemail. That is why incoming Sprint voicemails appear as "Unknown". Apple and ATT both say there is nothing they can do about it.

Interesting..... Before I dropped cable, they told me that soon they would be offerring cell phone service and the provider they would be using is Sprint. I wonder if Sprint needed to make some changes in order to be compatible?