Bad DVD batch confirmed by Apple!

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Bad DVD batch confirmed by Apple!

After countless attempts to install Leopard tonight with frozen screens after starting on the Leopard DVD I've just received confirmation from a very helpful Apple support person that some DVD's are apparently bad, causing a major meltdown as evident in this forum tonight. Apple will send me a new DVD since going back to the Apple store in Miami, where I bought my copy, will likely result in the same result. So to all of you with "blue screens" and other non-working install DVD's I hope this information is useful... That's all folks, let's see if Leopard is what it's cranked up to be sometime in the next week or whenever that new DVD shows up:-)) Well, not much to complain about, stuff happens!

PowerBook, Mac OS X (10.4.10)

Posted on Oct 26, 2007 9:11 PM

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Answer 1

PVC

Level 1

90 points

Oct 26, 2007 9:14 PM in response to MPinMiami

But how does that explain why it installed fine on my intel mac mini, but caused my mac pro to go into blue limbo.

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Answer 2

Oct 26, 2007 9:19 PM in response to MPinMiami

Thank you for the post, that is helpful to know.
I'll probably try the store tomorrow just in case since they had a running machine on display, but you are right stuff does happen.
Mireille

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Answer 3

MPinMiami Author

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0 points

Oct 26, 2007 9:19 PM in response to MPinMiami

New updated! Apple said the new replacement DVD's can't be ordered until tomorrow since there is no such part number yet (I guess they never expected this). The support person I spoke to said I (and most of us with issues I guess?) should call back Saturday California time and by then they would likely have the replacement CD's set up in their system so customer care can actually place the order to be shipped for a replacement DVD. Her system would simply not allow her to order a replacement DVD until such SKU is in the system. Sounds logical so for now I will leave it until Monday and simply go to the beach over the weekend (Miami has its advantages...):-))

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Answer 4

Oct 26, 2007 9:23 PM in response to PVC

could be that since it's a universal installer some of the files are ppc and some are intel. Your disk may just a have some bad sectors on the a PPC file, so it's not affected when you install on intel.

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Answer 5

Oct 26, 2007 9:25 PM in response to MPinMiami

I hope thats my problem, and it isn't my Mac.

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Answer 6

jayhawk

Level 1

58 points

Oct 26, 2007 9:30 PM in response to MPinMiami

i have two of the same Macbooks and got the blue screen on one and not the other. i deleted the APE thing on the one and the blue screen went away and the computer started up fine. unfortunately, now i can't open mail.app, iCal, iChat, and address book -- firefox is working, so it's something to do with apple apps it appears.

and yes, i repaired permissions . . . still broken. i doubt it's the installer disk since the other Macbooks is working just swell.

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Answer 7

fa42337

Level 1

0 points

Oct 26, 2007 9:46 PM in response to MPinMiami

i spoke to an Apple Rep this afternoon (5 p.m. central time) and they are sending me another leopard disc.

[my mbp won't even read the disk! it just pops out after 30 seconds of attempting to read.]

the Apple Rep said i should get it in around two business days.

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Answer 8

Oct 26, 2007 9:53 PM in response to ParkerKuivila

Same here. I am bringing my DVD back to the Apple store tomorrow. and they better give me a new disc.

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Answer 9

nerowolfe

Level 6

13,090 points

Oct 26, 2007 9:57 PM in response to PVC

It may simply be spin to cover up a problematic release, given all the problems I have read about herein. As another noted, it does not explain why a disk installs on one machine and not another.
They may simply replace the "defective" disks with Leopard 2.
Mine has not yet shipped from Amazon, so they may already be in the loop. I will contact them tomorrow about this situation and see if they will hold up my shipment until the problem(s) are resolved.
As an old-timer once told me, "Never take a shortcut when you are in a hurry."
Some of those who got the first release may wish they had waited.

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Answer 10

nerowolfe

Level 6

13,090 points

Oct 26, 2007 9:59 PM in response to Mireille Green1

It sure doesn't help those who lost their HD contents, does it?
Never never get the initial release of anything. Always wait for the dust to settle.

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Answer 11

SBA-Mac

Level 1

134 points

Oct 26, 2007 10:55 PM in response to PVC

Hi ya PVC;

Kinda weird in my case. My problem was just the reverse of yours. Mac Pro was fine. The Mac Mini gave me the bad case of the blues. I ended up doing the "Archive and Install" to the Mac Mini and it worked. My Mac Mini is a dual core Intel 1.8 GHz type. I still have 3 more Macs to upgrade.

Take care,
Rich

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Answer 12

Oct 26, 2007 11:10 PM in response to MPinMiami

I have the same problem of DVD drive not reading the disc at all. I checked the install disc on a PC. Why the heck it shows only BootCamp files. The drive is labeled as BootCamp and upon exploring it shows documentation folder (does not have any English doc folder), driver folder, autorun, Bootcamp installation pdf, a word file (saying that This disc is for bootcamp only installation on Intel systems) and SetUp. No mention of Leopard or any associated file or at least an installation pdf. What the heck? How is that possible. At least some mention should be there. I guess that could be the problem that the disc contain only bootcamp.

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Answer 13

Aviwolf

Level 1

0 points

Oct 26, 2007 11:23 PM in response to iPoodOverZune

"Tiger, tiger running right,
I passed on Leopard; will sleep well tonight".

Message was edited by: Aviwolf

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Answer 14

bcr88

Level 2

241 points

Oct 27, 2007 12:57 AM in response to iPoodOverZune

That would be because the part of the disc containing Leopard is formatted HFS+ (Mac OS Extended), which Windows cannot read.

All the Leopard stuff is there.

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Answer 15

Oct 27, 2007 1:09 AM in response to MPinMiami

Well, that also doesn't explain my situation. I installed fine on a clone of my HD but then it refused to install on the drive i was using as my main drive. I'm manually copying non-system files (many GBs worth) as I backed up my files but not my pref files, Office documents (emails, etc) and plenty of other stuff.

The drive that worked well with Leopard was a Maxtor 500GB. The drive that failed to update is the one that came with the G5.

Go figure. Been doing this for about 12 hours now.

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