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Sonnet Tempo-X eSATA card PCI-X

Heads up to anyone with the Sonnet Tempo-X PCI-X eSATA card. It does not play well with Leopard. Upgrade went ok but system will freeze about 30-60 secs after desktop appears. Spent HOURS with MAC support last night and into early AM Saturday to discover this.

Haven't found new drivers for the card yet and I cannot get at the data on the drives that were connected to it.

Power PC G5 dual 2.3, Mac OS X (10.5), 5.5 GB DDR SDRAM

Posted on Oct 27, 2007 8:24 AM

Reply
48 replies

Oct 29, 2007 5:39 PM in response to Stephen Towle

2 THUMBS UP FOR SONNET EH!!!!! Nice one guys, sorted within 1 business day! Well the updated firmware was there but I guess a lot of us missed it, or at least mis-interpreted the warnings re 10.5


That'd be 1 thumb-up, best case. Their developers did the work of creating a compatible driver properly, but the web folks mostly undid that work when they updated the firmware download page. Specifically, the great, big down-arrow graphic was linked to the 2.1.1 firmware (not 10.5 compatible), while the tiny word "download" next to it was linked to the 2.1.2 firmware (which is 10.5 compatible). So the customers weren't missing it, they were actively misdirected by an error in the web page. So that's a bug thumb-down, there.

Anyway, the problem does seem to be resolved.

Oct 29, 2007 6:50 PM in response to jaxrad

I WAS able to install the new firmware under 10.5 Shut down computer and took the Sonnet card out. Re-booted WITHOUT CARD and went to Sonnet site, downloaded 2.1.2, then shut down. Installed card, making sure it was seated tight. Powered back on without any cables attached to the card. Ran the firmware routine and then restarted computer. Checked in System Profiler and noted 2.1.2 was loaded. Powered down and introduced one drive at a time on power up. All was fine. Been up since 5p without trouble.

I don't know if you need to do this exactly as I did but I am now up and running.

The Sonnet tech was very helpful in pointing the way however the method for bringing the card back to life was my guess. Not sure if needed but it worked!

Good luck.

Oct 30, 2007 4:14 PM in response to J Reed

Hi,
I was unable to get the 2.1.2 update to install from my Tiger Drive. Tried a couple of times.

I unplugged the power cables and data cables to the 3 drives in my G5 Jive from the Sonnet card but did not remove the card.

I then installed Leopard onto a new drive, restarted and then ran the updater under Leopard. It finally installed and updated the firmware on the Sonnet card.

Then I reconnected everything and it all seems good.

Cheers,
Geoff

Oct 30, 2007 5:37 PM in response to J Reed

Ok this the sequece of events.
I got in touch with Sonnet as well. I unplug the disks, did a safe mode reboot, installed the firmware. The profiler says ROM 2.0.2
Then I installed a fresh 10.4 copy on a brand new 1 TB LaCie firewire drive. Took the card out , reboot the computer , download the Firmware., shut down and reinstalled the cards W/O plugging the disks I reboot and install the Firmware. After that final reboot I was very hopeful, unfortunately noting happened. I plugged my RAID and on 10.4 VOILA there it is.
I really do not know what is going on , even Sonnet is puzzled. I did even a new install of 10.4 on a new hard drive and did not take the Firmware. I guess I will have to purchase a SATA card 10.5 compatible. What a Joke .

Nov 1, 2007 10:16 AM in response to J Reed

Hi All,

I am in the same boat, but an update to firmware 2.1.2 hasn't completely solved the problem. It did stop the kernel panics, but now I've got two JBOD disks in my Sonnet 500P that won't mount: either at startup, or with the help of Disk Utility.

Disk Utility recommends running Disk First Aid, but this keeps failing.

Lucky for me, I kept a Tiger install, otherwise it would've been uglier. When I boot into Tiger, there are not problems mounting those disks (and Disk First Aid shows no problems either).

Very strange behaviour!

Best of luck to us all

Nov 1, 2007 8:27 PM in response to chasg

Hey,

Same boat here... Was able to update the firmware to 2.1.2 but my drives are still not showing up. Also, pulled the card out started Leopard and then shut down. Installed card again and added drives but Finder doesn't see them 😟 I wish I wasn't so quick to update to Leopard.... Leopard is very stable for me but still no access to my Raid drives.

Please let me know if we any new options,
mH

Nov 2, 2007 6:07 AM in response to Mark Hewitt

I do not know what happened , but after a fresh install of tiger on my new LaCie drive and update to 10.4.10, I did a last attempt to upgrade my sonnet card upgrade. Still the update did not take I checked my disks with disk utilities since I could see all my RAID on x.4, i gave up and restart on X.5. Suddenly I get this warning message saying that my RAID is available but with certain limitation. I talked to Sonnet tech service.They wanted me to send the card in for upgrade, that they had done that before but at this point I am going to hold on and back up my drive. Still my iTunes and iPhoto libraries are completely screwed up. *This is a clear message from Apple to PowerPC Macs owners that they are moving away from that architecture*. My Mac Book Pro 17" upgrade was absolutely
flawless.

Nov 2, 2007 11:48 AM in response to J Reed

OK, so after the firmware upgrade I thought everything was fie until I noticed that only one drive in my raid array was being accesses. Disk utility reported the raids (2 of them) as being degraded. Attempts to rebuild fail with the error "format not recognised" and even reformatting the drives and rebuiding a raid from scratch doesn't work.

On top of this, Disk Utility keeps crashing, and reporting drives that don't exist âš 

Methinks that either Leopard is having a fit, or the Sonnet driver isn't working properly. Anyone else with this problem?

Nov 2, 2007 6:56 PM in response to J Reed

Oy vey.
Same boat here too (it's getting crowded and we didn't bring any life preservers). Leopard went smooth on my G4 Dual and my MacBook, but man this is a headache with the Quad. Does anyone have a step-by-step process of what they did to get Leopard up and running? I have the Tempo SATA E4i PCI Express and am experiencing all of the worst symptoms others have described. Any help appreciated... Maybe it's back to Tiger?
Ugh.
Cheers
Matt

Sonnet Tempo-X eSATA card PCI-X

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