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Sonnet Tempo-X eSATA card PCI-X

Heads up to anyone with the Sonnet Tempo-X PCI-X eSATA card. It does not play well with Leopard. Upgrade went ok but system will freeze about 30-60 secs after desktop appears. Spent HOURS with MAC support last night and into early AM Saturday to discover this.

Haven't found new drivers for the card yet and I cannot get at the data on the drives that were connected to it.

Power PC G5 dual 2.3, Mac OS X (10.5), 5.5 GB DDR SDRAM

Posted on Oct 27, 2007 8:24 AM

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48 replies

Oct 29, 2007 9:39 AM in response to Stephen Towle

It worked for me, for a little while. After maybe 15 minutes or so, I had another hang -- and I didn't have Energy Saver set to allow the drives to sleep, as a previous poster recommended.

I had Spotlight's "don't index these volumes" window open (apologies, I don't recall the exact name), and near where the external RAID volume would mount. As soon as the volume appeared, I dragged it over to the "don't index" window and all seemed to work relatively well -- for a while, at least.

Oct 29, 2007 11:53 AM in response to Derek Pearcy

yep! me too! dragged all fusion d500P drive icons over to the 'private' area of the spotlight window - so they weren't indexed.....

8 minutes later with the machine idleing and it just hanged. No 'switch off power' screen it just froze.

Needed a reboot.

Going back to my Tiger clone backup, this is ridiculous!! Must be a simple fix though surely? Hopefully!

Steve

Oct 29, 2007 12:36 PM in response to Stephen Towle

I've got friends who work for Sonnet so I called to bug one of them about a 10.5 compatibility page. They said they'll either create a page or just update all the product pages with a "10.5 compatible" listing.

The phones have been pretty heavy which is to be expected the first business day after a new OS release. The email guy is swamped with emails as you'd expect.

My friend asked me to post the most basic question that they're asking everyone... what version of the firmware are you using on the card? The latest version is 2.12 and it's posted here:

http://www.sonnettech.com/support/downloads/software/temposata_212.zip

Testing with 10.5 9A559 produced no issues thus far and testing with the GM copy - 9A581 - are in progress as it was only made available to the devs this morning (or over the weekend).

I'll tell my buddy to make sure Spotlight has been tested. They didn't see any problems with 9A559 and Spotlight.

Oct 29, 2007 12:59 PM in response to J Reed

Received an email back from Sonnet tech. Was 'scolded' for not checking for compat. before upgrading to Leopard. Point. But.....don't yell at me!

Suggested that the latest firmware update 2.1.2 had limited Leopard functionality. Put card back in G5, did NOT hook up the drives, and the card did NOT crash the system. Upgraded the firmware and restarted. Plugged the first (non-Raid) drive and and still working (even as I write this). Could be a RAID glitch? Going back in to add the other drives and will keep all posted.

Oct 29, 2007 1:39 PM in response to J Reed

OK. New firmware and system stable on all fronts for past 15 minutes. Sonnet tech has been corresponding via email and he's confident the latest firmware will put issues to bed. He noted too that there was a bad link on their site directing customers to an older version of the firmware. That has been corrected.

Oct 29, 2007 1:51 PM in response to Trevayne

I'm running 2.1.1 - I installed it a week ago. Frankly, I didn't notice a warning about incompatability... But then, I wasn't looking for that warning either. (confirmed version with System Profiler).

OK, I just noticed that the current version is 2.1.2 - what's up with that???

I'll look for my original download later, I know that I installed it just last week!!! For now, I'm going to try updating to 2.1.2 and see what happins.

Hoping for the best, expecting the worst.

Oct 29, 2007 3:02 PM in response to Klondike Kid

They are external SATA. I built a custom enclosure years ago. It was 6 AM and I was up all night but today I ran a SATA cable from my tiger drive in the enclosure to the SATA cable inside the G5 that was plugged in to the Mac hard drive (#1) and it works great. Tiger works great with the sonnet SATA E4i card.

In the profile it says I have ROM Revision 2.0. Can someone post the link to get the newest firmware or doesn't that fix it with leopard at this point?

Thanks

Oct 29, 2007 3:45 PM in response to jaxrad

You shouldn't have to do anything - just double click the .pkg (the file is delivered as a zip - if you are double clicking it, you're only unziping it).

You might try installing it from 10.4 - I installed the intermediate version from 10.2 and had no trouble.

When it works, you should get liscence stuff and a warning that you will need to restart... then it does it's stuff and it asks you to restart. When it comes back up, the firmware should read 2.1.2 It took less than a minute for my system. And restart was quite typical.

BTW, I've installed the 2.1.2 firmware, and so far it's looking good. I've not tried to RAID or Partition anything. I did try to "Erase" my 2 drives, and they seem OK so far.

Oct 29, 2007 3:58 PM in response to WoofUs

I did it twice. Under Mac OS 10.5 already. It did not take , it restarted and the profiler says 2.0.2

Sonnet Tempo-X eSATA 4+4:

Name: sonnet-sata
Type: ata
Bus: PCI
Slot: SLOT-3
Vendor ID: 0x11ab
Device ID: 0x6081
Subsystem Vendor ID: 0x16b8
Subsystem ID: 0x4345
ROM Revision: 2.0.2
Revision ID: 0x0009

I do not what's happening. I did not see any script running, It only said successful install and restart

Oct 29, 2007 4:00 PM in response to jaxrad

I used tiger to download and install the 2.1.2 firmware. When I plugged in my drive with leopard the firmware shows up and seemed to have fixed the crashing or panic problem. It has been running over an hour now with no issues. Before it would freeze and get a panic within 2 minutes of mounting the drives attached to the PCI-x card from sonnet.

Oct 29, 2007 4:43 PM in response to mcssales

Well.... credit where credit is due!

2 THUMBS UP FOR SONNET EH!!!!! Nice one guys, sorted within 1 business day! Well the updated firmware was there but I guess a lot of us missed it, or at least mis-interpreted the warnings re 10.5

15 mins and all seems to be working fine...!

Well done to the Sonnet Guys. So glad I didn't go the Lacie eSATA route!

Steve

Oct 29, 2007 4:57 PM in response to Trevayne

Okay, at the risk of jinxing myself here, I think the new firmware fixed my system lockup problem.

I re-installed my card without any disks attached. I then downloaded the firmware that was linked here previously ( http://www.sonnettech.com/support/downloads/software/temposata_212.zip) and it updated my card, with my system booted in Leopard. I almost thought the firmware was hosed while updating, as it stopped about 1/8 inch along the way into the progress bar. After 3 minutes or so of waiting patiently, it filled in the rest of the progress bar almost instantly and said it completed successfully. I then rebooted as instructed upon exiting the installer.

I booted up my machine again without the disks installed, just to double check it would still boot (and not freeze) after the firmware upgrade. I let it run 5 minutes or so, then shutdown the system and plugged in my 4 external SATA cables to my external disk chassis, and powered everything up. It has now been 15 minutes + and my system does not lock up any longer. I have Four 300GB Western Digital disks in a RAID setup, and all my data is back (Whew!).

Hope this helps the rest of the group!

Sonnet Tempo-X eSATA card PCI-X

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