3rd gen nano shuts off automatically

Guys, it appears that the problem is with this new iPod firmware 1.0.2
If you restore your Nanon to 1.0.1 it should be working fine until Apple releases a fix probably called 1.0.3

Go to this thread and in the middle are directions on how to download the 1.0.1 firmware files and how to restore your Nano:
http://discussions.apple.com/message.jspa?messageID=5548582#5548582

My iPod does the same thing. I thought maybe it was because alarms were set in the calendar so I reset the Nano and took those off. It still does it. I still have some time to return the Nano but it doesn't sound like I'm alone with this problem so a replacement might do the same thing. Is it all 3rd generation iPods or just a few of us. Mine does this when I put it on my iHome dock and press Sleep. It goes off in less than a minute. Help!

I, too, have experienced this annoying "feature". It only seems to happen when docked in my Bose dock. I have found that when it happens, simply restarting the thing only plays the music for a random period of time, and it inevitably shuts off again. One trick I have found is that if you reset the Nano, it happily plays without shutting off. Resetting does not erase anything; however, if you have customized some of your settings then they will change.

This is a quick fix, but not the right fix.

Hope it helps until the glitch is fixed.

I have the same problem with my Nano in combination with a Harmon/Kardon Go+Play.
The only thing you can do is to be sure that the battery of the Nano is not completly charged as long as you listen to the Nano.
But this is, of course, not the right solution. Is there really nobody who knows what to do?

Had not thought of resetting nano, but will give it a try. It appears that this shutting off is a universal problem. It happens with all my speakers. At first I thought it was a problem with the InMotion speaker, but changing to the Bose or iHome did not help. How do we get a response from Apple re this issue?

I just called Apple. They said that they are unable to verify the complaints in this thread. They seemed to indicate that I was the first to call and make this complaint.

I urge you all having this issue to call support and make this issue known. If not, there may never be a resolution.

I also noticed this behavior when my 3rd generation nano was in the Bose Sounddock. Resetting the device only seems to fix the problem for a short while.

I will also call Apple. Hopefully, if enough people bring this to their attention we'll get a faster response.

I sent a message to iHome yesterday about the Nano shutting off problem. Here is their response:

"There are compatibility problem with the new iPod firmware 1.0.2. We are reviewing this issue with Apple to investigate new firmware. Please wait for the new firmware or using the patch cord from now."

It doesn't sound to me like it should be news to Apple if they're working on the problem as iHome says they are.

I called Apple Support last night to make sure they are aware of this problem. While on the line, we tested a few scenarios, and it seems that the nano only shuts off automatically if the pause / play buttons are used on the Bose Sounddock remote. When I started the nano using its controls rather than the remote, everything worked fine, including adjusting the volume, skipping songs. Only the play / pause button caused the problem, but really, who knows at this point.

I also noticed this problem only after "upgrading" to firmware 1.0.2. I will try to restore the nano to its factory settings this evening (1.0.1) and see what happens.

My brand new 1 week old nano keeps shutting off and erasing all the songs in the playlist I was listening to. I have tried in a bose dock with or without the cord and it still does it. This is my 4th try at the ipod all different sizes and ages this stinks. None of them are good. I wouldn't ever try the iphone now if they can't get these right.

jguldan - I tried what you posted about using the controls on the iPod vice the dock's remote and it worked for over four hours without stopping. Obviously this is not the correct fix, but it sure beats the annoyance of the darn thing shutting off every so often. Would be interested in whether your attempts at going back to 1.0.1 works. Can you go backwards on firmware?

I have the same problem with my 3G nano and all of my speaker systems. I have tried playing the nano through an Altec Lansing IM7, IM5 and an M602. In all cases the ipod fails to charge and skips songs indiscriminately. The screen retains the same cover regards of which tune is playing. This happened when I updated the ipod software to the latest version 1.02. I could of course restore the ipod to factory settings but I would prefer that Apple fix this bug in their eagerly awaited software update.

Come on Apple, you are letting us down!!!!!

To duplicate the problem: dock the iPod (it can be on any dock as long as it charge the iPod and has a remote control); turn off the iPod using the play/pause button in the front panel OR using the play/pause on the remote; after the iPod is sleeping (charging with the battery on the display) press the play button on the remote control; the iPod will play for ~2 minutes and turn off.

To recover, undock and dock again - the trick here is to turn the charger off, so, on some docks, using the OFF button may do the trick as well (usually the charger is always on, so most docks will not be able to reset the error condition unless the iPod is undocked and docked again).

The same error happens with the Classic. The software release 1.0.2 has its issues...

I have submitted an error report on that (ADC), so I expect to have Apple fixing this issue soon.

Message was edited by: Copacabana

Message was edited by: Copacabana

same problem here with IPod HiFi. So the same happens with true Apple products.
When the play is initiated from the remote, doesn't even play for 2 min. When initiated from the iPod itself, seems to go all the way.

And on this one, removing power is shutting it down 😟

Same problem here, but it doesn't have anything to do with speakers. Bought a 3G Nano yesterday, I customize the main menu which works fine. But when I let it sleep for over an hour or so, it will completely power off, and upon bringing it back up all settings have been reset. Seems like something fishy is going on.