Previous 1 7 8 9 10 11 Next 205 Replies Latest reply: Apr 8, 2008 3:06 PM by alban Read Go to original post
  • Amberdine Level 1 (50 points)
    I had the keyboard freezing up something terrible... and then I never had it happen again, for at least a week of all-day everyday MBP use. I kept thinking it was a sleep issue, but yesterday I was on battery so I couldn't avoid sleeping. Didn't reoccur.

    The only other thing I was doing on the days I had trouble was use Firefox. (I rarely use Firefox, only to access one web page that won't allow me to view it with Safari.) You might be on to something. I did run Firefox a short while and didn't have any immediate trouble, but who knows, it may take a while.

    Whatever the bug is, I'm sure it's subtle and complex, as it's quite erratic, the forums aren't showing any clear pattern, and Apple hasn't been able to come up with a fix. I really wish I could figure out what exactly I'm doing different that made the problem go away!

  • mwl10 Level 1 (0 points)
    I have a user who is having this problem. I'm writing to add my voice to the lengthy list. It does seem like the MB is doing something in the background, then when it gets done, it seems to be fine. I cannot seem to do anything that replicates the problem. It seems fairly random, which is the crazy part. I've tried disabling things like Symantec Antivirus and Airport, to no avail. Disabling Bluetooth has no effect. BTW, I've been running Leopard on a two year old PPC iMac without incident. No lockups, spinning wheel, rebooting or shutting down. It works fine. I hope someone figures this out soon.
  • dr fence Level 1 (0 points)
    I have the exact same problem! This started happening first after my 10.4 --> 10.5 upgrade. I found out my Microsoft wireless keyboard driver was doing it.

    However later I had issues with a 10.5.1 update and COMPLETELY reinstalled leopard, wiped the disk. It was great at first. Then I used my 10.4 disk to re-install iPhoto, iDVD and Garage Band. I started seeing it after this install.

  • sigfpe Level 1 (0 points)
    Just a me too post so Apple know that lots of people have this problem.

    I get keyboard freezes pretty often. Keyboard locks up. Not even caps lock works. Trackpad does work. It sometimes goes away after a minute or two. It locked up with 10.5 and upgrading to 10.5.1 made no difference.

    Not impressed. I look forward to a fix.
  • sigfpe Level 1 (0 points)
    It even locked up again immediately after posting. I posted because it had just come out of being locked up and I thought I'd see what the forum had to say. I expect something better than a laptop I can only use part of the time.
  • SekDawg Level 1 (0 points)
    Nah, I actually uninstalled office and don't have anything but intel programs and I still get this problem about every other day.
  • SekDawg Level 1 (0 points)
    I actually had this problem the day I bought my Macbook, so it's not a time machine problem since i hadn't even set up time machine or anything for that matter.
  • SekDawg Level 1 (0 points)
    I bought a brand new macbook, turned it on for the first time, and didn't use/install any program. After being on for 10 minutes, this happened. It happens every few days still.
  • cybertoast Level 1 (0 points)
    I spent a couple of hours on hold this morning trying, and finally got through to apple care. I complained about this issue and the first level tech support person said that they need to escalate me to an "expert". The expert told me that this issue was "being monitored" by apple, and that the issue was known within apple. Better yet he said the current workaround is to use the mouse to save any work, and to hard reboot the machine.
    I voiced my frustration with the fact that:
    a) apple has not posted ANY kind of notice on their website indicating that this is a known issue, or that they were "monitoring" it (whatever that means)
    b) their workaround is insane - and that this is the sort of thing you expect from the windows world, and not from osx
    b) they should IMMEDIATELY stop running their **** switch ads since I've never experienced this level of problem with windows

    At present it seems like it's going to be a wait-and-see situation, which apple "monitors" the issue.

    At some point in the future there will hopefully be an OS and firmware update that fixes this. In the mean time I guess I'll just keep using Ubuntu on my Macbook since it's seems to be considerably more stable!!!
  • Giles Copp Level 1 (5 points)
    I'm getting this problem too - pretty severely. My MBP worked fine for about a week after installing Leopard, then developed the problem. To begin with it was occasional keyboard freezes, but this has now escalated to the keyboard and trackpad being permanently dead.

    My laptop alone is now entirely unusable. I can't even zap the PRAM using the built-in keyboard. Things are fine provided I carry an external keyboard and mouse with me the whole time, but as others have pointed out, this is really poor for an Apple machine.
  • dr fence Level 1 (0 points)
    It's strange I haven't seen it since I rebooted my MBP last week. It must be very hard to diagnose since none of us can nail down what exactly causes it.

    Message was edited by: kinda
  • LinBlo Level 1 (0 points)
    Same here, I haven't had this problem since i posted about it (post no 2 in this thread).
  • Meia Level 1 (0 points)
    I just bought my MacBook 9 days ago. My keyboard froze that night! It continues to do so on and off. I am new to mac, trying to switch from the annoyances of the PC. I notice that many people have been complaining about this problem for over a month. This is very concerning. Has anyone heard anything positive about this being resolved?

    Message was edited by: Meia
  • Marc Bracken Level 1 (35 points)
    Another me too post. My MBP ran Tiger for about 6 months flawlessly...wish I had not upgraded to Leopard. I usually resist until at least the the 2nd update, as they all have problems the first few months. In any case, my lock up is completely random. I have tried many things suggested on this thread, including:
    1. Time Machine off (still locked up)
    2. Keyboard lighting off, no effect
    3. Not running Fusion...still locked

    The only thing that seems to work is to turn the computer off and reboot about once a week. I have not had a problem since I started doing this (but I admit, this is a pain, as I once had my mac running for over a month without rebooting...)
  • Robert Ruef Level 1 (5 points)
    Had a very similar experience with Applecare on this issue. I called and waited on hold for an hour for someone to tell me that they were aware of the issue and that a fix should be coming out for it soon. THAT WAS THREE WEEKS AGO. In the meantime, I have an unusable computer. I called in a week later to see what was going on, and tech support played dumb on the issue. The shuttled me up to a "higher level" technician (who I had to wait an additional hour and a half to talk to. He suggested rolling back to 10.5 (which he obviously knew wouldn't help... any 30s goole search of the problem would have told him that). Everyone I talk to plays dumb as if it were an issue they were unaware of which I find absurd as it's happened on two machines for me so far, not to mention I've talked to not one person who's upgraded to leopard that hasn't experienced this and other problems.

    I payed a lot of money for this machine that isn't working. There are many other bugs I'm experiencing with the operating system, but a certain amount of understanding is necessary for such a new operating system. They keyboard thing is completely inexcusable. I can''t help but think that there's got to be some sort of recourse available to me. But if Applecare won't help me, what options do I have other than returning this POS and buying a Vista machine.

    What is the most frustrating is that everyone i talk to just tries to ******** me about it and run interference, rather than be honest with me. I'm treated more like an adversary than a valued customer. I thought long and hard about switching to Apple from PC, and I can't help but to think that might not have been the best decision.
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