hi,
I have just gotten my i pod touch today, and not yet have i been able to get any videos, or music onto it, everytime i press sync it comes up and says "required disk cannot be found," please help.
Cindy
I spent hours (days) with this problem and then fixed it by setting the ipod touch to manual sync and then I could drag and drop files into it. You should do one or two songs at at a time and this seems to keep the connection. Don't pause too long between adding songs. The automatic sync is a disaster. Jammed every time giving me the same message as you got.
I'm trying to syng a new iPod Touch using a PC-based USB2.0 (not a Hub) and Windows XP and I have the delight of iTunes alternating my 'error messages'!
No problem with iTunes recognising the iTouch, so there is obviously not an USB issue here, it even starts to automatically sync my songs for me. Everything looks great until it gets to around 'Track 16 of 1163' when I either get told 'The device is not connected' (funny that, the device was sufficiently connected 10 seconds earlier to boot off the sync'ing process automatcially!) or (occassionally) I'll be told 'The required disk cannot be found' (like all you guys).
I don't know if this is of any relevance but mine is an iTouch purchased in the US, which I am attempting to use in the UK (you don't think Apple secretly introduced an iPhone-type block for their iPods to protect their European market against a crashing $ do you? No, surely not!?)
Anyway, there appears to be little... sorry... no support coming our way in these threads from Apple itself, which is a shame really because I'd like to think my £, sorry... $, might entitle me to a little bit of after-sales service.
Come on Apple, address the issue and publish a solution please, there's a lot of people with very fancy (and expensive) paperweights here!
For what it's worth, I was able to get in contact with Apple support when I first got this issue. End result: I knew more than they did about what may be causing this, possible solutions, etc. Their final recommendation to me was to go get another iTouch. If the error happened again, "there must be something wrong with your desktop." Needless to say, I am now on my third iTouch and I still get the error. The same desktop that has something wrong with it synchs my G5 video iPod just fine. Any my work laptop synchs both just fine.
I have tried everything suggested on this board and nothing seems to work. Not sure how many people are getting this message, but my hunch is it is just enough to be an actual problem but not quite enough to where Apple admits its a problem and does something about it.
Maybe I am able to give Apple a hint for this bug:
I had exactly the same problem in September 2006 when I bought a MP3 player "Trekstor i.Beat mood FM" in Germany. Also the communication via USB 2.0 was aborted after copying 1 or 2 MP3 files. Then a new firmware was shipped and everything worked fine. Apple, please ask Trekstor, what problem they had.
Also, you should compare your driver with the iPod nano (old generation). With this device I never got any problem. It works perfect.
The iPod Touch seems to have a USB driver problem (not the PC USB driver): When it works with one PC it will work forever, but if not, you never ⚠ will be able to do a synchronization with success. Maybe it is a non initialized variable or something similar...
Well I'm lucky enough to also have access to the latest Macbook Pro so, after hitting a brickwall using Windows XP, I then tried syncing the Touch with the MBP and guess what? It worked perfectly, first time.
The only downside is that the MBP is my partners and so if I want to be able to use my Touch I have to make do with his taste in music asd there's no way in **** he's going to let me put Kylie on his iTunes!
So I can confirm for all those encountering this problem that, when Apple say it must be a hardware issue with the Touch - it almost certainly is not. All the evidence to date points to a USB Driver conflict with Windows OS.
Unreal!! I'm going out of my mind! Day #4, iPod touch #3. Same messages over and over. From reading here, it sounds like most are covinced it's a USB problem. How do we fix it? Apple support guy told me it's the first time he's heard of it. Guess they don't check their own message boards. I have about 30 days to return this thing to BestBuy. I'm certainly not going to exchange it for a forth iPod. I took the iPod to MDG where I purchased my PC. The young tech there was nice enough and lucky enough to find a PC with Windows XP in the store. He quickly downloaded iTunes, connected the iPod and started sycing tunes without any problem at all. He suggested there was something conflicting with iTunes on my PC. I could bring it in to him and have him look at it, but it sounds like it may be just a waste of more money. I already have about 20 hours and 300 bucks into this thing! C'mon Apple, get your ** together!
Okay so the coolest Birthday present ever isn't as cool now that I can't use it like I should be able to... I like many of you have spent many night tryingto figure this syncing problem out... I noticed that the windows requirments are vista or xp home of professional, I have xp Media center Edition 2005. could this be the problem?
What the problem looks like to be is that Apple will not allow you to place songs that don't come from iTunes or Audible.com onto your iPod. I just got off the phone with someone after some time and they said that that is the reason why it will not allow th sync to occure...
On a further note, putting your songs that are from your own cds can be placed into a play list on iTunes and then load that play list with all your songs on, it didn't work 100% without fail but I did get one string of 650 songs without stopping... Good luck...
Hi, not sure if its the same problem but I have just bought a Touch and my PC will not pick up the USB Driver for it whatever I try (and I've tried everything!), so mine does not even come up in iTunes.
But, I plugged it into my friends PC and it located the Driver, and brought it up in iTunes straight away.
I have tried all of my USB ports, and my previous iPod still works fine.
Incidentally, I bought mine from the US and am trying in the UK as well - weird.
I have narrowed down the problem to an iPhoto origin. Everything would sync except the iPhotos. It was one of my photos that caused this message to stop the sync. In particular certain wallpaper I had down loaded on the net. So I eliminated the wallpaper photo and now my iphone syncs perfectly. No more error message “required disk cannot be found”.
