iMac-Update 1.3 - and STILL FREEZING !

This underlines my assumption of an hardware issue - the iMac-update 1.3 that i just installed doesn't help at all. Apple, some statement now ?

imac c2d 2,4 24", Mac OS X (10.4.10), and 10.5

Posted on Nov 2, 2007 12:42 AM

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108 replies

Nov 2, 2007 10:00 AM in response to ScotMij

I installed the update today, at first reboot, i had a lot of artifacts, more than ever. Another reboot and the machine seemed fine. It ran for hours, and i even played with stacks, which has been a very easy way to make it freeze. The arabesque screensaver doesn´t give me any problem, btw.

But after three hours or so, the screen went black (which have been the most common freeze for me since Leopard) and i had to reboot. I zapped the pram, so now it´s fingers crossed.

Nov 2, 2007 12:14 PM in response to tmo zoidberg

i'm waiting for a fix to buy the new imac...
i found on a french site an interesting post
http://www.mac4ever.com/news/32269/nouveauximac_blocagesintempestifs/2/?sid=25d02803cd40b056995de33340eb25b8

The guy after complaining a lot with apple store, obtain to chage the graphic carc of imac. The technician changed the graphic card, and the mac work perfectly now. He told that part of graphic card get >the firmware update incorrectly form update 1.1 (seems that there are 2 kind of card on imac), it seem >impossible to downgrade the corrupted firmware, the only solution is to change the card.

Nov 2, 2007 3:16 PM in response to lore1701

wow... progress ! that's more acknowledgement than ever before...
but why not just say:
+he out there, we've built in problematic hardware parts... sorry, **** happens - now we'll get that repaired and that's it...+
APPLE ? CAN YOU HEAR ME ? WHY NOT JUST TELLING US WHAT'S GOING ON ? i think 9 weeks of owning a useless machine that i have spent 2000 bucks for is enough, 9 weeks of frustration, anger, and no idea what's going on... if i had the choice i would give it back for a full refund, i'm so fed up !

Nov 2, 2007 8:03 PM in response to tmo zoidberg

Freezing iMac's are usually accompanied by graphic artifacts and very consistent screen lockups. The machine actually continues to operate, however the screen no longer is refreshed except for mouse movement.

A great test, is to enable your seconds display on your clock so that you can see if your screen freezes for sure when you are testing or verifying.

Quickly changing screensavers through the selection menu for 5 to 15 seconds in a row is usually guaranteed to freeze the system. Another is to rotate a photo quickly many times in a row within iPhoto.

The solution is not the updates 1.2 or 1.3, as they have 0 effect for the true freezing that is plaguing the iMac aluminum's.

The problem with artifacts and freezing on the iMacs is in fact video memory which requires an entire logic board (motherboard) replacement at your nearest Apple Store (repair center).

I was not too surprised with this as the solution, as I had 100% trouble with fresh installs of Tiger and Leopard as well as freezing when during the initial loading of the Install CD's. This was a strong indicator that the hardware in the machine or firmware was at fault.

Firmware tested and verified aside, the local Apple Store has my iMac and is replacing the logic board and will have it ready in 3 - 5 days.

I would strongly suggest all users do the following:

a) Contact Apple Care and run through their standard testing and verification process. This is required before a local repair store will even consider replacing hardware.

b) Upon authorization and suggestion by Apple Care to have hardware replaced, run it to your local store immediately to get this started as quickly as possible.

Another helpful tip, if you need it resolved FAST, then purchase Apple Pro Care, which is an expedited repair service option, which I was told places you first in line and almost guarantees a 2 day turn around for repair.

Hope this was of help.

Good luck. -- Oh, and they told me at the store, this was the first time they had seen it. 😉

Nov 2, 2007 8:26 PM in response to tmo zoidberg

Greetings.

Please add me to the list of extremely annoyed customers.

The following is my most recent mail to the Apple Authorized Premium Reseller from whom I bought the machine here in Bahrain. Serial number : W873211HX86.

Does it need a tidal wave of adverse publicity before Apple satisfactorily address what is clearly a serious issue?

"Dear

Thank you for your prompt response.

You are most welcome to send one of your engineers, however, the solution appears to need to come from Apple themselves and they don't appear to be in any hurry to provide it.

If you read the comments on the Apple forum pages that I sent you, you will see that there have already been attempts by Apple engineers to fix the problem, without success.

This is clearly a problem which is not unique to my machine and which, had I had advance knowledge of through those forums, would have persuaded me not to buy.

Apple prided itself on its slogan " works straight out of the box". Mine doesn't !!

As an 'Apple Premium Reseller', it is also in iMachines interest to resolve the issue before any further damage is done to Apple's reputation. Unlike me, iMachines presumably has direct access to Apple. I should, therefore, appreciate my communication being relayed to them for a solution to this problem.

Regards, "

Nov 3, 2007 1:58 AM in response to luchris

Yep, AppleCare is one way (however expensive) getting things done really fast and harmless. but for those (me included) who are not able to afford more money (as the iMac itself already is in high price) there's another way:
after receiving apples rma-code i phoned an apple service providers asking for just an inspection, then we've made an appointment for monday. i'll bring the imac for inspection, take it back home again (after 3 hours), they will "most likely order a new logic board" (which can take "up to 2-3 weeks") and i'll bring the imac back just for repair ("not exceeding more than one day").
(the quoted sentences are quotes from the asp-technician)

seems the most harmless way to me (and you WILL find an ASP that offers such a proceeding to you, i'm quite sure)

Nov 3, 2007 2:45 AM in response to tmo zoidberg

Similar issues. New 20" iMac, running 10.4.10
Issues started with version 1.1 of MacUpdate. Reported to Apple.
Downgraded to 1.0 and no real issues.
Now installed from 1.0 to 1.2 and after first restart opening up iTunes display locked.
Recovery via sleep (double touch power button) possible and graphics show similar "checquerboard" patterns as before.
Details: serial W87323ZYX86
Graphics Deatils:
Device ID: 0x9583
Rom: 113-B2250F-212
EFI Driver 01.00.212

Not sure what 1.2 was supposed to fix, but had expected better, not worse.

Nov 3, 2007 3:28 AM in response to Drew Castalia

Be careful what you wish for! I purchased my iMac on 30 Sep from the Apple Store. Started freezing straight out of the box. Eventually Apple agreed to replace it and their courier collected the machine. Their promise was that I would be without an iMac for "less than 1 week". Two weeks on and the new machine has yet to be shipped. The current estimate for delivery is 17 Nov. At least there I am free of the frustration of endless freezes.....

Nov 3, 2007 4:03 AM in response to lore1701

Same issues here, Leopard and the 1.3 update and freezing as ****. More often than not the rolling-in dock will lock up machine during bootup even before the Finder manages to load.
If it actually does finish startup, screensavers are a sure way to kill it.

Funny thing is that once last night it DID run for several hours without trouble, even the screensavers! Until i had to restart and that was the end of it...

I'm going the AppleCare route now, this thing's got to be broken 😟

One hint if you're in serious Leopard pain if you can't work at all: If you disable the graphics driver all the freezing stops but you will greatly reduce graphics performance of course.
In that case remove /System/Library/Extensions/ATIRadeonX2000.kext at your own risk

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iMac-Update 1.3 - and STILL FREEZING !

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