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Failure to sync across .mac

I have upgraded my work and home computers to Leopard. Our iCal calendar is now not syncing its changes to my computer at home, even though both have updated to dot mac. Similarly, another computer with a subscription to our calendar is not getting any updated information. Everything was working fine, but now that we are in Leopard, we don't seem to be able to propagate our calendar changes at all. Anyone have a suggestion?
Thanks

Intel iMac and Powerbook G4, Mac OS X (10.5)

Posted on Nov 3, 2007 5:24 AM

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Posted on Nov 3, 2007 6:48 AM

sbarkley,

I am not sure, but this scheduled maintenance may be a part of your problem.

UPDATE: As of 10/31/07 8 AM PDT, the .Mac Sync maintenance is still in progress. We thank you for your patience as we work to restore service ASAP.

Due to scheduled maintenance, some members may not be able to sync with the www.mac.com website, or may receive an unexpected "What would you like to do for this first sync?" alert. We apologize for any inconvenience. Read here for more information.


;~)

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22 replies

Dec 10, 2007 7:51 AM in response to sbarkley

I have a very similar problem, but my OS version is still Panther (10.4.11). Everything seem to sync Ok, except iCal. I tried to reset sync data. This hadn't help. Then I unregistered the computer I'm having problems with and registered it back under a different name. When the system asked me how to perform the first sync I selected “replace data on this computer”. This didn't help either. The sync engine asked the same question once, but iCal keeps asking it over and over. The unsuccessful sync attempts take very long time.

On Friday, Nov 7, everything seemed to work. In the evening I updated this computer OS to 10.4.11 and didn't use it after that. The other computer was updated to 10.4.11 like a week ago or so. In the System Preferences in the list of registered computers that are synchronized with my .Mac account I noticed some “.Mac Sync Engine”, which was not there last time I saw this screen. I tried to delete it, but it ignored my attempt.

Dec 10, 2007 7:06 PM in response to stidwell

Have you filed a support request here using either the new chat option, or via electronic mail?

In my experience, most .Mac issues are localized or—at the very least—isolated to relatively small numbers of specific users. Waiting for an update isn't going to get it: you are going to have to actively pursue a resolution to your specific issue with a .Mac support representative.

Dec 11, 2007 12:27 AM in response to sbarkley

I seem to get around the problem. My situation seems to be slightly different, because I don't have Leopard yet, but maybe it will help.

Basically what I did was that: I got to the computer that had the most recent version of data and reset sync data, replacing what was on .Mac with data from this machine. Then I got back to the other computer. It has been trying to reset its data since yesterday, but it was trying to replace data on the computer with data from .Mac. For some reason this idea didn't work for calendars. The next time it asked me what I want to do for my “first“ sync, I selected “Merge data”. It worked!

I suspect that the problem arose because I've updated my two machines to 10.4.11 at different moments. I know that the first step in solving iSync problems is to check that the synced machines have same versions of everything, which means that having different versions may cause problems.

Failure to sync across .mac

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