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AppleCare vs. BestBuy Care

I just bought a new iMac 24". I want to buy a protection plan for this. Should I buy AppleCare or the BestBuy Service plan (I purchased this at BestBuy)? The price difference is $120.00. The BestBuy one is $239.00 and AppleCare is $119.00 (with educational discount). Which would be better? Any differences? Any bad experiences? Thanks!

iMac 2.4 GHz 24" 1 GB Ram Wireless Keyboard and Mighty Mouse, Mac OS X (10.5), iPod 80GB, etc.

Posted on Nov 6, 2007 5:17 PM

Best reply

Orcutt_writer

Level 1

5 points

Posted on Nov 6, 2007 5:32 PM

I can only speak from my own experience, but every time I've purchased AppleCare--for my previous Macs and iPods--Apple has stood behind its products. When I needed a CD-ROM drive replaced in one iMac, they sent a technician to my house. When an iPod went bad, my wife brought it to the Apple store in NYC and they simply handed her another one. There is no question as far as I'm concerned—go with the people who made the product and who know it: Apple. With Best Buy, you won't be getting that level of expertise, nor that commitment to the product—because they didn't make it. And ultimately, if it needs to be serviced, do you really want a place that also services refrigerators doing it for you?

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18 replies

Nov 8, 2007 9:19 AM in response to Macbook Pro or iMac????

I was having a problem with my mouse not scrolling properly. After doing the cleaning, etc. that they wanted me to do, it still didn't work right - so they replaced it - no cost to me! I've never had any other problem with my iMAC and I've had it since March 2006. I love my computer! I'm thinking about getting a laptop maybe after Christmas! And it will be a Mac and it will have Applecare!

Enjoy yours!

Nov 8, 2007 9:22 AM in response to Skitterbug70

That's good to hear about your mouse. Will they also cover the keyboard (e.g. if someone spills something on it)? thanks.

Nov 8, 2007 9:31 AM in response to Macbook Pro or iMac????

I doubt that they would replace a keyboard damaged in this manner since it would be the user's fault for the malfunction. In my case, I make sure I don't have drinks by my computer! No chance of spills that way!

AppleCare vs. BestBuy Care