Update downloads keep stopping.......

For some reason, whenever I try to get updates (either via Software Update or by manually downloading the needed updates from the Apple site), they always stop (sometimes @ 5 MB, sometimes @ 9 MB, or whatever MB). Has anyone else experienced this?? I have no problems updating the PC that is in the same room as my Mac. In fact, it is downloading & installing updates right now for iTunes & QuickTime without any issues. This has me puzzled. My internet service provider verified the line & found no packet losses. Any input will be greatly appreciated. Thanks in advance.

G5 2.0 DC/Pismo 400, Mac OS X (10.4.9), 5.5 GB, 16x DL DVD Burner, Nvidia 6600 LE/512 MB, Still going strong

Posted on Nov 9, 2007 9:03 AM

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34 replies

Nov 9, 2007 9:13 AM in response to Wakko Warner

You may wish to troubleshoot Software Update as this article explains:

http://docs.info.apple.com/article.html?artnum=106695

or just use Software Update to determine when an update is available for you to download from http://www.apple.com/swupdates/

I do the latter, and sometimes it is necessary to wait a couple days before that happens. I find I'm less likely to run into problems if I do that.

Nov 24, 2007 4:30 AM in response to Wakko Warner

Since very few people report this kind of problem, it is probable that something in your system is not right -- corrupt or missing files, misconfigured network settings, etc.

Try this to pin it down:

1. Open System Preferences -> Network & check the order & active/inactive status of the network services of the location you use. Make sure the top-most service is the one you want to use -- typically this would be "Built-in Ethernet" for a wired connection. Make all the other services inactive temporarily, or create a new location & do that for it.
2. Still in System Preferences -> Network, select the desired service & click the advanced button. If configured for using DHCP, click the "Renew DHCP lease" button. Consider turning off IPV6. Make sure the other settings are what you expect.
3. Run Disk Utility's two checks (disk & permissions) & see if it finds any errors. (Note that permissions warnings are not errors.)
4. Create a new admin user account & see if the problem disappears.
5. Download the Mac OS X 10.5.1 Update with another computer, copy it to the affected Mac & run it.

Do these things in numerical order, stopping if one solves your problem.

Nov 21, 2007 7:50 PM in response to Wakko Warner

This is an ongoing problem. It doesn't matter where I download from (it is happening on all sites where I go to get software - Apple, Roxio, Microsoft, etc.), the downloads just stop after a short time. The PC that is running through the same router has no problem downloading anything at all. My PS3, which is running off of the wireless portion of the router, downloads without any problems whatsoever. Therefore, my internet connection is fine (this has also been verified by my ISP - good signal, no dropped packets, etc.). I am beginning to suspect that there is either a problem with the OS or with my ethernet port (I do have a second one that I can connect to - I will try that tonight). If anyone has any other suggestions, I am listening.

Nov 21, 2007 8:53 PM in response to Wakko Warner

There is probably some problem with your network settings ( DNS, Router, etc. ). If You upgraded from Tiger I suggest you remove your ethernet connection and recreate it. For some reason leopard doesn't always import all the settings properly from tiger.

You might try turning off IPv6, some networks can't handle the new protocol very well.

If all else fails, configure all settings manually instead of DHCP.

IMHO DHCP is only of any use on a portable computer (but that's another argument/another time).

If your router has a firewall, be sure its not blocking ports you need ( 20, 21, 443, etc. ).

If you are using a downloader be sure it is leopard compatible (may need an update).

Nov 21, 2007 10:24 PM in response to KJK555

I'm not using any downloaders. I tried everything you suggested, but to no avail. I did try the other ethernet port & also my Airport card, but both connections did exactly the same thing. I know it is not my router, as I downloaded the file I needed onto the PC that is in the same room as my Mac (fed off of the same router - plus the fact that my PS3 will also complete downloads with no problems) & it pulled the entire file with no problem at all. This has got me baffled, as the only thing left that I can think of is a Leopard bug. What else could it be??

Nov 22, 2007 8:16 AM in response to KJK555

I usually download to the desktop & then file the downloads from there (sometimes I will download to my secondary hard drive). All the permissions are set to read & write for both system & admin. I am starting to believe that there is something going on with Leopard (possibly in the firewall, which I don't see a way to turn off). I am testing something else, so I will post back the results. Thanks.

Nov 22, 2007 8:46 AM in response to a brody

a brody wrote:
Not a good idea to surf the net while the downloads are happening. The moment any update wants to install, it expects a virgin system. If temporarily files that are unexpected appear during the install, they can damage the files that are being installed.


Nonsense. In the first place, all files being downloaded are created & opened for writing at the time the download starts, then appended as segments of the file are moved from memory to the disk. After the file is completely written, it is closed. This is a fundamental operation for any file system.

In the second place, updates don't expect a "virgin system," whatever that is supposed to mean. Installs (like everything else in a multitasking OS) respect "busy" flags & don't update open files while they are in use. There are hundreds of these files open no matter what the user is doing -- just open Activity Monitor & inspect a few root level processes to get an idea of how pervasive & impossible to avoid this is.

The only way one file can damage another is if the filesystem has problems & loses track of where each file is stored on the disk. This will be a problem whether you are doing a download or not.

Nov 22, 2007 10:15 AM in response to KJK555

Here is the update: I fired up my old trusty Powerbook G3 Pismo, running OS 10.4.10. I then proceeded to download the 2 files that would not complete on my G5 last night. Guess what?? They both completed without a hitch. This basically tells me that there is a problem with Leopard. I am going to try the 10.5.1 full update & see if that makes a difference.

Nov 28, 2007 7:39 PM in response to Wakko Warner

I'm having the same experience and problem.
I found the problem does not happen in Tiger with all same hardwares and in same conditions.
I even tried a latest model router but it cannot help.

So I think it must be the OS 10.5.
I tried to call Apple for the issue but no actual or effective reponses shown.

I'm very dissapointed.

Can somebody help?
Thanks.

CM Leung

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