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Level 2

432 points

Update downloads keep stopping.......

For some reason, whenever I try to get updates (either via Software Update or by manually downloading the needed updates from the Apple site), they always stop (sometimes @ 5 MB, sometimes @ 9 MB, or whatever MB). Has anyone else experienced this?? I have no problems updating the PC that is in the same room as my Mac. In fact, it is downloading & installing updates right now for iTunes & QuickTime without any issues. This has me puzzled. My internet service provider verified the line & found no packet losses. Any input will be greatly appreciated. Thanks in advance.

G5 2.0 DC/Pismo 400, Mac OS X (10.4.9), 5.5 GB, 16x DL DVD Burner, Nvidia 6600 LE/512 MB, Still going strong

Posted on Nov 9, 2007 9:03 AM

34 replies

KJK555

Level 4

2,900 points

Nov 23, 2007 9:41 PM in response to Wakko Warner

"All the permissions are set to read & write for both system & admin"

Hi Wakko:

Be sure you haven't lost your admin privileges on your account, Leopard is already famous for stripping people of their admin privileges.

R C-R

Level 6

17,782 points

Nov 24, 2007 4:30 AM in response to Wakko Warner

Since very few people report this kind of problem, it is probable that something in your system is not right -- corrupt or missing files, misconfigured network settings, etc.

Try this to pin it down:

1. Open System Preferences -> Network & check the order & active/inactive status of the network services of the location you use. Make sure the top-most service is the one you want to use -- typically this would be "Built-in Ethernet" for a wired connection. Make all the other services inactive temporarily, or create a new location & do that for it.
2. Still in System Preferences -> Network, select the desired service & click the advanced button. If configured for using DHCP, click the "Renew DHCP lease" button. Consider turning off IPV6. Make sure the other settings are what you expect.
3. Run Disk Utility's two checks (disk & permissions) & see if it finds any errors. (Note that permissions warnings are not errors.)
4. Create a new admin user account & see if the problem disappears.
5. Download the Mac OS X 10.5.1 Update with another computer, copy it to the affected Mac & run it.

Do these things in numerical order, stopping if one solves your problem.

Wakko Warner Author

Level 2

432 points

Nov 25, 2007 3:55 PM in response to R C-R

I tried all of that & not one thing made a difference. I guess I will be calling Apple next week to see what they know.

CM Leung

Level 1

0 points

Nov 28, 2007 7:39 PM in response to Wakko Warner

I'm having the same experience and problem.
I found the problem does not happen in Tiger with all same hardwares and in same conditions.
I even tried a latest model router but it cannot help.

So I think it must be the OS 10.5.
I tried to call Apple for the issue but no actual or effective reponses shown.

I'm very dissapointed.

Can somebody help?
Thanks.

CM Leung

Wakko Warner Author

Level 2

432 points

Nov 28, 2007 7:44 PM in response to CM Leung

I have been working with Apple tech support & my case has been elevated to a specialist. They sent me a program that logs what is happening on my machine when I am trying to do my downloads. The problem is that the file that was created by their software to monitor my machine is too big to send to them (none of my e-mail accounts will allow attachments as big as this file is). They did recommend that I do an Archive & Install without preserving settings. This did not solve the problem either. As soon as I can figure out how to get them the file they need to research this further, then I can post more about it.

Nov 28, 2007 8:43 PM in response to Wakko Warner

I have the same problem 6 months old macbook was ok with Tiger. After clean install of Leopard downloading became a problem. Downloads for big files are stoping in the middle. I will try firefix let's see if it is the new safari or the leopard.

Nov 28, 2007 8:57 PM in response to Wakko Warner

Firefox seems working ok.... Let me know your experiance?

Wakko Warner Author

Level 2

432 points

Nov 28, 2007 9:01 PM in response to Jaywalker83

I have tried multiple web browsers (Safari, Firefox, Netscape 9, Sea Monkey) & they all do the same thing. Occasionally a large download will complete, but the majority of the time they just stop. There has to be a bug in Leopard that is causing this, as every other thing has been ruled out so far.

Nov 28, 2007 9:05 PM in response to Wakko Warner

I'm sorry ... Firefox does the same thing. It stops too. Also my ichat keeps disconnecting either. I think source of the problem is same or similer. I did a clean install and I wonder if the others have the same problem. If you dont have this problem I will try to reinstall my Leopard.

CM Leung

Level 1

0 points

Nov 29, 2007 7:23 PM in response to Jaywalker83

I did erase and install the Leopard yesterday, the problem was still there.
Then I did erase and install again the Tiger, the became normal and working smoothly.

Nov 30, 2007 7:44 AM in response to Wakko Warner

I was planning to reinstall but there is no point for that now. You have already tried. I'm sure there are more people with this problem please post here. I'm also having ichat connection problem. It disconnetcs by it self every 1-5 minutes. I strongly think that the problams are related.

skyem

Level 1

4 points

Nov 30, 2007 8:12 AM in response to Jaywalker83

I've been having the same problem. I've seemed to solve it by going to the advanced section of the Network sys pref pane and changing my ethernet MTU to 500.

Wakko Warner Author

Level 2

432 points

Dec 1, 2007 7:20 PM in response to skyem

I tried changing the MTU setting & it worked. I have now successfully downloaded 5 large files (all in excess of 100 MB) with no problem whatsoever. It is still a problem within Leopard, but now we can inform Apple what fixed the problem.

CM Leung

Level 1

0 points

Dec 2, 2007 7:25 AM in response to Wakko Warner

Sorry, I'm good in technical.
Could help to show the setting procedure and details?
And I'm using AirPort (wireless) for connecting to the router.
Thanks

CM Leung

Level 1

0 points

Dec 2, 2007 7:27 AM in response to CM Leung

Sorry, typo error!!!!
I'm NOT good in technical.

Update downloads keep stopping.......