Photoshop CS3 (nor CS2) won't launch since CS3 install

Question

Level 1

0 points

Photoshop CS3 (nor CS2) won't launch since CS3 install

Since installing Adobe Creative Suite 3 Production Premium I can no longer open Photoshop. It repeatedly crashes on the launch window. For the sceptical, my CS3 Production Premium collection was all legitimately authorised and registered.

Of the other CS3 apps that installed (can't install Encore, Premiere or Soundbooth on PowerPC) they all open and run perfectly fine.

I uninstalled all CS3 and re-installed CS2. Now Photoshop CS2 won't open either (but everything else is still fine). Exactly the same problem, Photoshop crashes during the launch window.

What has CS3 changed to my system that prevents Photoshop opening and can I correct the issue? From searches on this subject Someone suggested repairing permissions before and after installing CS3. This had no effect.

Thank you for any help.

//-- edit- the crash seems to happen when 'Building TWAIN menu items' --//

Message was edited by: Frwthr

Dual 2 GHz PowerPC G5, Mac OS X (10.4.10), just updated to 10.4.11. still doesn't launch

Posted on Nov 16, 2007 3:57 AM

Reply

Answer 1

Frwthr Author

Level 1

0 points

Nov 16, 2007 4:18 AM in response to Frwthr

// ANSWER = delete the TWAIN plugin. I had previously just tried renaming the plugin file but that had no affect. I deleted it entirely and Photoshop now launches. Don't know how this will affect my import export options yet but at least I can open the app and get on with some work. //

Reply

Answer 2

Jan 3, 2008 11:02 AM in response to Frwthr

Thanks Frwthr. I had not been getting the "building twain plugin" problem during installation that you were having. The launch would get as far as the PS menubar and tools, looked like it was open, then crashed with no hint as to the problem. I dumped both the Preferences file and the Twain plugin and finally Photoshop launched!

I had not done a clean install of Leopard and was dreading that option.

This PS3 version I'm using, by the way, is the trial downloaded from the Adobe site.

Reply

Answer 3

Jan 5, 2008 8:04 PM in response to Frwthr

You can try trashing and regenerating Photoshop preferences when you launch.

Hold down command/option/shift while launching Photoshop. You will be asked if you want to get rid of Photoshop settings. Choose yes.

See if this works; you may have to reset some of your Photoshop preferences afterward. I'm not sure why you can't install the other applications.

Also, it may have something to do with activation; did you activate your copy of CS3? You should be able to have CS3 and CS2 both running as far as activation is concerned, but are they on the same drive? This might be a problem if one version is trying to read the other's settings during launch.

Reply

Answer 4

Jan 7, 2008 2:49 PM in response to Frwthr

Follow-up now that I purchased the CS3 suite: I used Adobe's new uninstall utility to remove the trial version of Photoshop. Installed all the CS3 programs, registered, and activated the programs through Adobe. Opened Photoshop and it crashed, so I tried Red Jacket Mike's suggestion of holding down command/option/shift before opening PS, then deleted the settings when I got that dialog box. Still crashed. I dumped the Twain plug-in and PS opened and seems to work fine. Something buggy with that plug-in.

Reply

Answer 5

Jan 9, 2008 8:55 PM in response to Sharon Hassler

I experienced the same thing. Did what you did, and it works perfect now. Weird.

Reply

Answer 6

gemtwin

Level 1

0 points

Jan 23, 2008 11:33 AM in response to etiNetaLmaI

What are the steps to delete the TWAIN plug-in?

Reply

Answer 7

vinhphan

Level 1

0 points

Mar 19, 2008 5:57 PM in response to Frwthr

Since Photoshop CS3 conflicts with the Twain...and it crashes when opening Twain,then try to TRASH THe TWAIN PLUG-IN (Application/photoshopCS3/plug-ins/Twain plug-in),then it SHOULD work.Try it NOW !If it does not work then drag it back you don't loose anything,don't you? Good luck.VinhtPhan.

Reply