HP Color Laserjet 2840 Leopard Scanner/Fax Drivers.

Ahh. Well that is pretty lame. Oh well, I see they recently updated the drivers to Windows for Vista, so perhaps the Mac drivers are next...

I got it to work by installing the 8.1.1 patch, then rebooting.

Rebooting brought the HP Setup program and I set the 2840 using a static IP address.

Additionally I set HP Scan and HP Director to open using Rosetta.

Hi,

Could you provide a pointer to the patch?
Thanks

The patch will only make it possible to scan with 1200 dpi. It has nothing to do with the problems that those all-in-ones do just support printing with Leopard. Scan is only possible with a twain supporting application and fax is just not working.
Maybe there is an experienced user, who can help to make fax possible. Seems that it is a cups-driver issue. If I go to http://localhost:631 the fax is installed but if I try to send a test page the fax queue is stops after a few seconds. The fax driver from HP shows cups 1.1 laserjet series. Maybe 1.1 version drivers are incompatible or cups does just not find the right file to send to. Cups seems to call a driver to rasterize the page somehow, but does not find it. I don't think that the ppd delivered by HP is incompatible.

Hi everyone,

I've been as frustrated with HP as the next guy for dropping this problem in our laps without any clue as to when they might get around to fixing it.

I have however been successful at regaining my scan functionality back by using the Rosetta trick mentioned above.

The easiest way to do this is to find the HP Director.app in your applications folder and pull up the info on the app (Command + I)

and check the box that says "open using Rosetta", I did the exact same thing for HP Scan.app

Now it runs just a little bit slower, but it does allow all the resolution options available previously.

I don't use the Fax option so I cant say how that works, but I did try to scan with the fax button in HP Director and it seems ok, but I don't use my laserjet to fax out, only incoming

The only other caveat is that I use my laserjet over IP so I also dont know if this works in USB mode but I can't imagine any reason it shouldn't.

Best of luck to all of you

-George

Hi,

it is very frustrating, that HP does not care very much about Mac users. They did publish a new driver for the all in one laserjets. The drivers date is 28 January 2008. But it is a print-only driver. So I am asking myself whether HP sees the problem, that scanning does not work with HP Director (it works with other applications) and faxing does not work at all and they develop a new driver solution
or they take it as it is and do not supply scanning and faxing any more on a Mac.
To put manpower in developing a new printer driver for products, which have no problems with printing, but with all other functions, seems to be ridiculous not to say crazy.

With Leopard Update 10.5.2, the HP twain driver does not work any more. It does not work with Photoshop or Word or any other twain supporting application. Reparing permission did not cure the problem. HP is just disastrous.

This workaround works for my AIO Laserjet 3055 with 10.5.2 but not 10.5.1.

Thanks, Ed, for posting the workaround solution. I had lost all scanner/fax functionality on my HP Color Laser 2840 after switching to Leopard until I saw this post. Now, I don't have to restart in system 10.4 to scan photos and save them to my hard drive. Hopefully, HP will come out with some driver updates that address scanner/fax functionality in the near future.

This is horrible support from Apple / HP.


Our company bought the HP 2840 for printing, scanning and faxing. Thats why we spent all that money for this expensive all-in-one.

Additionally we updated all of our MACs to 10.5.2, just to find out that there was no scan and fax support for our all-in-one.

There might be an updated version of HP Software and Drivers for the 2840 very soon.

HP has already introduced the new HP Director 1.3.1 for their LaserJet MFP's on January, 22th. It delivers full scan functionality for everyone using 10.5.
The file is called "CLJMFP1015-1017SeriesOSXfullsol-v1.3.1.dmg" and can be downloaded here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us &prodNameId=1846084&prodTypeId=18972&prodSeriesId=1846080&swLang=8&taskId=135&sw EnvOID=219
However it will NOT yet recognize the 2840.

Hopefully there will be an update for the 2840 quite soon ...

I don't think so, because the older Laserjets MFP have a complete different hardware. HP just provides those new drivers for the new Laserjets, because otherwise they could not sell those actually offered products. If you have already bought something 1 or two years ago, HP takes, if they don't declare those machines as obsolete, about 6 months to one year for their driver developement, which will be, as I already experienced myself, compatible until a new OS comes out. I guess that with OS X 10.6 the same procedure will begin again.

There is a sure way to make this work. My HP LaserJet 3055 all-in-one now works over the network using AirPort with all functions.

1- Delete all your existing printers and faxes that is related to this printer.
2- Install the latest HP LaserJet 3055 driver for Mac OS X 10.4 (the large 125Meg file).
3- Configure via HP Setup Assistant and enter the IP address of the printer (don't pick the name that is shows automatically).
4- Go to your Mac applications folder then HP LaserJet Software folder.
5- Go to the Director folder and change the HP Director application via "file" then "get info" select "open using Rosetta"
6- Got to the Scan folder and change the HP Scan application via "file" then "get info" select "open using Rosetta"
7- If you want to change the name of the printer to something other then the IP address, go to the Systems Preferences then Print & Fax then select the printer and choose "Options & Supplies" and change the name to whatever you want, then click OK.
8- If you want to change the name of the fax to something other then the IP address, go to the Systems Preferences then Print & Fax then select the fax and choose Open Fax Queue, once in the Fax Queue click in the Info blue bottom and change the fax name to whatever you want, then click OK.

Now open HP Director and it should all work.

Hope this helps.