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Unlocked German iPhone not working

So I had the pleasure to give Apple and T-mobile 999 euros for an iPhone. After 30 hours it activates in iTunes but there the glory end.

* I can't call the phone (the hourglass just runs and then the phone jumps out to screensaver)
* I can't open the SMS app after receiving SMS
* I can't open last-calls list
* I can't dial phone numbers in the dial-app.

Are there anybody else who has this problems?

I use an unlocked German iPhone with Swedish carrier SIMs (Telenor and Telia).

Regards
Patrik

MacBook Pro, Mac OS X (10.5)

Posted on Nov 25, 2007 1:35 PM

Reply
334 replies

Nov 26, 2007 5:10 AM in response to aTallMacUser

I have the exact same disfunctions too. I bough the iPhone friday at a official T-mobile store in Germany. I already had the newest software version 1.1.2 on it.

- I can't call the phone
- I can't open the SMS app after receiving SMS
- I can't open last-calls list
- I can't dial phone numbers in the dial-app.

At all these the functions the phone jumps out to the home menu.

I have already reset the iPhone via iTunes. Get a new dutch T-Mobile SIM-card today. It didn't help. I still have the problems. But like mentioned, the iPhone is brand new, officialy bough in a T-mobile store. Beside that i haven't hacked it or something. I had the problems form the start.

My iPhone is officialy unlocked by T-mobile and Apple via the EMEI-code via iTunes. My carrier is the Dutch T-Mobile.

Nov 26, 2007 5:53 AM in response to faserferl

I have now sent an email to T-Mobile (I can't call when at work). I don't think I will get an answer so I try to phone them later. But I think we are screwed, Apple has done something in firmware 1.1.2 that makes the phone unusable if it dont have a SIM-card from a country that have the iPhone officially.

If this is the case, then T-Mobile has done a very bad job not to inform me and others of that when buying the phone. I said that I lived in Sweden and they also toke a copy of my passport...

Please let me now if the restore gives anything?

Regards
Patrik

Nov 26, 2007 6:25 AM in response to aTallMacUser

@ aTallMacUser @ 26-nov-2007 14:53

That seems to me very unlikely. Apple is a decent company. The suggestion that Apple might have made the phone unusable, outside the 4 current countries to be used, seems to me illogical. For two reasons:
1. The functions work until you make a call or have received a SMS.
2. Apple had ensured a normal message on the screen. This strange quick jump to the home menu is not very Apple.

In addition, it would be illegal. And once again, Apple is a decent company. Again two reasons:
1. T-mobile had to say this during the sale. In my case it was clear that I was a foreigner and that I wanted to use the iPhone in the Netherlands.
2. Such a blockade is not in accordance with European consumer law.

Nov 26, 2007 11:02 AM in response to Christian Boehm

hi christian,

sorry for you. i am from linz. bought a phone on friday in rosenheim and try since saturday to get a solution for this ****.
it depends that we are using sim cards from austria.

http://www.spiegel.de/netzwelt/mobil/0,1518,519700,00.html

but probably you can find a solution with saturn. please let me know if you sort something out.

gruesse bernhard

Nov 26, 2007 11:38 AM in response to faserferl

Hope so, I will go there tomorrow, altough I have no idea, what they should do. I tried mine w A1 and it was activted within 1 minute. Nevertheless, number dialing, caller lists are not working, incoming calls are not ringing.... Tried it then w ONE, same problems Initialized, resetted, the full program....

I will let you know.
Best regards
Christian

Nov 26, 2007 11:47 AM in response to aTallMacUser

guys. confirm... got one of those thingies for 999 euros from germany. now i am in swtzerland using it with a swiss carrier SIM.... first some problems... nothing work... not even activation. after that i bought a brand new SIM from my swiss provider SWISSCOM. they said it's a new format of the SIM (new in 2007) with that it surpriseingly worked... it was activated!!! so it didnt work with my 04-SIM... only 3 years old!!! guys... you just need a new SIM from you actual providers... and if they dont support this new thingie... your screwed i guess....

talk to you later if you hav any questions i can help....

Nov 26, 2007 11:48 AM in response to Christian Boehm

Ok, I have not recived any answer from my T-Mobile mail (I dont think I will).

Has anyone tried to phone T-Mobile? I have got the chance to do it yet?

t-mobile hotline: +49 180 3 302202

We need to get some kind of answer if the are going to fix this or not. If not, then we need to now if we can get our money back, because the product is not what they have said it to be.

The only other solution is to hack the phone, wich I don't want to do, thats why I bought the phone for €999!!!

Please Apple, if you read this, please announce some kind of answer to you loyal customers!!!

Regards
Patrik

Nov 26, 2007 11:56 AM in response to raregroove81

raregroove81,

I do belive you are in a country that the iPhone is working in. If your first SIMcard didn't even get the phone activated then the SIM was to old. I have activated and have full functionallity with GPRS in my iPhone, but can't send and se SMS and use the dial pad.

I just bought a brand new SIM card this week from another carrier in Sweden and that doesnt work either. So I don't think a new SIM card will solve this, sorry...

/Patrik

Unlocked German iPhone not working

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