Safari will not open logmein.com

dougv71 wrote:
Changing the MTU to 1472 worked for me
The problem is it is a temporary fix, it resets to 1500 after restarting my iMac
If anyone knows how to fix this permanently, instructions would be appreciated
...

Glad that's worked out for you!

Just to make sure I gave the right advice further up in this thread, isn't the MTU setting permanently saved when you do the change via System Preferences (apologies if the navigation isn't correct for Leopard). That is, open System Preferences, choose Network, then select the specific adaptor you are using and it is on the Ethernet tab when you choose Advanced and Manual configuration that you set the MTU (to 1472 if you are on DSL seems a good option). If that setting change doesn't "stick" then I don't know where else it should be done.

ted.h.

I am using airport to connect to my wireless router. The problem is there is no ethernet tab under the advanced airport settings in Leopard. I did find a Cocktail which is a third party system tweaker that seems have done the trick for me though.

dougv71 wrote:
I am using airport to connect to my wireless router. The problem is there is no ethernet tab under the advanced airport settings in Leopard. I did find a Cocktail which is a third party system tweaker that seems have done the trick for me though.

Thanks for clarifying; mine is hardwired (as well as being Tiger).

So anyway it sounds like the good advice coming out of this - and maybe this relates to other various odd network non-correctivity things some people on Leopard are seeing too, as well as access to this specific website - is that people running Leopard and connected via DSL should at least try whacking their MTU down to 1472 (via System Preferences, or the terminal commands you posted earlier, or using the "Cocktail" tweaker application) and seeing if that lower setting - which should cause their maximum-size outgoing packets to not be fragmented - fixes those issues.

Thanks for posting back with the extra information; I hope it turns out to be useful for other people with the specific logmein.com issue as well as maybe other odd Leopard internet issues too perhaps. BTW if you or someone else are posting/monitoring the thread(s) in the Logmein forums that people have mentioned about this issue, can you please see that something about trying the lower MTU for DSL-connected Leopard users is posted in there too.


ted.h.

Hi Guys:
Just wanted to tell that I tried lowering the MTU from 1492 to 1472 on my DI-524 router. I have OSX Tiger.
It worked!!!
I'm still making tests though, but I have been able to enter the logmein.com page and autheticate and see my machines.
Thanks to all for this help!!!

I am wondering how many people with this issue are using Verizon as their ISP. The LogMeIn forums say it's a verizon problem. Is there anyone here having this problem not using Verizon for their internet access?

well, i can be very sure that verizon is not the problem.

im from mexico and i was trying with 2 separate ISP-s on my city (Aguascalientes) telecable and prodigy, and only Axtel/Avantel worked without changing paramters to the DNS, im gonna try the MTU method and givin you back the news for it

Totally Working out!!!

when i changed my MTU setting at my Airport settings using cocktail at 1454 logmein showed me the site without lagging or a long waiting time.

Im in mexico using ADSL Prodigy Infinitum service, i had no need to use the static address that Ted posted in the latter posts.

It looks that the really fix solution its the MTU, it would be good to tell to the LMI guys.

Thanks Everybody

The only place i have a problem with logmein.com is at home where I have fios. I modified the MTU settings on my dlink router and that resolved it.(thanks for that).

I have to check the MTU at work now to see if its different.

Hi,

Can you expand a bit upon 'I am unable to enter the site'?

Does that mean the page isn't loading at all, you can't log into it or something else?

Hi Guys, I have the same problem on my Macbook. I have already updated Safari and Firefox to the latest versions and no success.
Does anyone have any idea where the problem can be?
Thanks!!!

Well I got mine to work as well. I had to lower the MTU on my iMac down to 1454 before I was finally able to connect.

I have RCN at work and logmein works fine from my mac. I have Verizon Fios at home and it does not work. This is the first I heard of a verizon connection.