Remapping record identifiers error message

I was experiencing this same error and reset my sync history. When I relaunched iTunes, the "mail accounts" area was blank, and it remains that way. I've since completed a couple of syncs, but nothing's changed. I don't know if my mail is being synced now, or how to proceed. Any ideas would be appreciated! Thanks.

On the next sync, try going into the info tab in itunes and uncheck sync email accounts.
Then click apply in the bottom right corner.
Close itunes and disconnect the iphone.

Now open isync in your applications folder.
Open the isync preferences.
Reset sync history.

Once sync history is reset, you can try opening itunes, connect the iphone and try syncing again.
If the error still occurs, you can leave the option to sync accounts to the iphone unchecked since this does not mess with sending or receiving mail on the iphone.

Hope this helps.

Damon,

You are the man, just reset my Sync data. Worked just fine!!

Ryan.

I had the same error here, and I followed your directions -- worked like a charm! Thank you very much.

Awesome! Ran into a few bizarre suggestions before this, luckily I waited. This solved the sync error dialog.

FYI, I'd recently upgraded my DSL account to business class which also involved an outgoing port change. Simply changing the port in the iPhone mail settings did not fix it.

I had the same issue. Check the box to sync mail accounts and hit the sync button. You will be asked to allow access to your keychain, to which you reply "yes". After the sync, your mail accounts are visible, and you can select the account(s) you want to sync up. Then hit the sync button again.

Help please I am having the same thing happening on my PC and I dont have iSync. My contacts also crash out to the home screen if I try to check missed calls.

Thanks in advance

Chris

Damon,

I had the same problem with the mail accounts not syncing to iphone and your fix worked first time. Thanks.

Cheers

John

I am now also having this issue, I reset my sync history and now all of my mail accounts are gone....???

I had the same problem (error message) but with my calendar (instead of e-mail).

I tried what you suggested and it did sync without any errors, but syncing takes forever and ends up not syncing after all (entries on my iPhone do not show up in iCal).

Also, even after the syncing is done, the little rotating arrows in the menu bar are still rotating and SyncServer is taking 50-100% CPU -- hours later!

If 10.5.2 does not fix this, I will end up deleting all my calendars and trying to restore from an iCal backup.

Message was edited by: L M

cryckele,

You can reset sync history in iTunes for Windows by going to the iTunes Preferences, and the syncing tab.

However, in your case if reseting sync history doesn't do it, you may want to try syncing telling iTunes to replace the contacts information on the iPhone.

Hope this helps,

Nathan C.

Thanks Nathan.

I've had the same issue on Windows, I think it happened when I upgraded MS Office (and hence Outlook) from 2003 to 2007.

Just reset the Sync history and it worked like a charm!

Thanks again.

I read in another post...a much simpler "solution" to this problem. It worked for me as well as a few others. Before you sync...go to the info tab. Down at the bottom is says that during the next sync it will basically overwrite the information on the iPhone. I selected mail...since that was the error to begin with...and synced. Did fine...ran a normal sync to be safe and I'm back up and jogging. Thanks guys...

This worked like a charm - thanks.