Audio cd disappears after confirming import

just tried starting itunes again, and doing a force quit. no such luck ejecting the cd.

Add me to the list. Itunes 7.5 (19)

It's been a while since I've tried to import CD's but I did so with about ten this weekend. I'm running OS 10.5.1 on a G5 1.8 with super drive (only burns dvd-r's).

My Import setting are AAC lossless. If I eject and re-insert cd, I can ussually import. With the first few cd's all is well, but after that I have to lock and load using the eject key.

Quicktime is at version 7.3.1, current I think.

Has anyone checked the "Don't show this message again" box to see what happens?

Sounds like a patch should come sooner or later.

Jonathan

This is very frustrating. I was able to load about 10 CDs into my library before this bug appeared. I thought it might have something to do with iTunes preferences, but, no, even resetting them to defaults, EVERY CD I insert disappears immediately after the program accesses title information from CDDB.

Even though the 7.6 update was released yesterday this problem persists. But here's an easy workaround until Apple fixes this bug: Keep Disk Utility running at the same time. When the icon for the inserted CD disappears, switch over to DU and mount the CD from there. It will stay put when you go back to iTunes. Not only will this save you a lot of time, it will reduce the wear and tear on your optical drive.

I have the same problem and the only solution I can find is to change the preferences/importing/On CD insert drop down box to Show CD. I can then select and drag the files to the playlist that I have created.

Sorry, what I just posted does not work. It appeared to work because I had ejected the CD, then changed the preferences and reinserted. Well, this was the "second time around" and so it appeared to work. when inserting a new CD it never even appeared!

Perhaps I have indeed found a work around. Once iTunes is started and a CD is inserted it will ask if I want to import. Once I click "no" (because I have made a playlist already and want to import it directly to that list) the CD stays mounted. After a couple CD's they start to disappear again and I have to eject and then re-insert again. O.K. once this happens, I quit iTunes and started it again. Well, 5 CD's later no dismounting! Not sure how long it will continue, but I am putting 50+ CD's in the computer, so the longer the better. If it starts to dismount again, I will just quit and relaunch iTunes.

Well I installed a fresh erase & install of Leopard onto an older Mac Mini of mine today. I installed of the recommended software updates and it's worse than ever. It's doing it for almost every single cd.
Much worse than on my other machine listed above.

MATSHITA CD-RW CW-8124:

Firmware Revision: DACD
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw
Media:
Type: CD-ROM
Blank: No
Erasable: No
Overwritable: No
Appendable: No

Eric, it would really be helpful, if you could create a new user account on this machine to see if the problem can be duplicated on that account or does a pristine account with no add-ons or anything else work fine when importing?

StarDeb that's what this is. I erased the entire hard drive on this Mini and did a fresh/clean install of Leopard and that's it. There's nothing else on this machine. I'm going to use this machine strictly as a music server so that's all I needed on it was iTunes & Front Row. Well after I realized it was still having the issue(the very first freekin' cd I put in did it!) I threw Scrabble and MacMame on there but that's it. I also created a new mac.com account hence my Eric Jenkins 666 identity instead of just Eric Jenkins.

This is an update to my previous post. The method of closing iTunes and then relaunching seems to be the best work around for the disappearing CD's. I have been ripping CD's all day and have had to close and relauch just twice. It is not the most elegant, but it is working great.

My daughter is visiting and she is having the same problem on the new Macbook we gave her for Christmas. No new iTunes related software has been added (or anything else for that matter). Her machine has the combo, not the superdrive. We'll start by trying the two workarounds that have been suggested.

Me too. Here's what I sent to Apple's iTunes help:

---------------
http://discussions.apple.com/index.jspa
---------------

I'm having the same problem reported here:
http://discussions.apple.com/thread.jspa?threadID=1279473&tstart=0

I put a CD in, iTunes shows the contents of the disc, with looked-up track names, and asks if I want to import. I say yes, and iTunes un-mounts the disk. Then I can eject and reinsert or remount the disk, and iTunes again asks if I want to import, and it does fine this second time.

It may have stopped during an import once recently too. That may have been when this started.

[I'd tell you what version of iTunes (7.5 something) I had if the tiny low-contrast grey text didn't scroll away from me in the "About iTunes" window. Hmmm.]


Recently upgraded to Leopard 10.5.1. Archive and Install.

15" PPC Powerbook G4 1.25 GHz (Al),

Superdrive: MATSHITA DVD-R
UJ-816:
Firmware Revision: DXJ3
Cache: 2048 KB

i have this problem too on an iMac bought just before christmas. PIONEER DVD-RW DVR-K06A drive. it came with tiger, but i upgraded straight out of the box with the leopard cd provided.

i think the disappearing cd routine, got worse over a period of time, to the point where i would have to use disc utility remount nonsense 100% of the time.
yesterday, i got the iTunes/quicktime update & installed that. today itunes imported 2 cds before losing the cd again.

as a side issue, most cds only import at 5x speed, though the odd one gets up to about 10x. that is pretty slow compared with my old amd2800 windows machine. that would average about 12/14x & never lost a cd from the system either.


what happened to the "it just works" mantra mac users like so much?

ATA Bus:

PIONEER DVD-RW DVR-111D:

Capacity: 521.6 MB
Model: PIONEER DVD-RW DVR-111D
Revision: AB09
Removable Media: Yes
Detachable Drive: No
BSD Name: disk5
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Media Name: Home
Mac OS 9 Drivers: No
Partition Map Type: Unknown
S.M.A.R.T. status: Not Supported


I did a fresh install with Leopard, created new partitions, everything. no upgrade.

Mac Pro 2.66GHz, 4GB of RAM, 10.5.1. It's exhibited this behavior on 7.5 and 7.6

Am also getting the same problem on my new iMac (purchased with Leopard)

Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B01
SMC Version: 1.21f4

OPTIARC DVD RW AD-5630A:

Firmware Revision: 1AHM
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:
Type: CD-ROM
Blank: No
Erasable: No
Overwritable: No
Appendable: No