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User profile for user: eb100
eb100 Author
User level: Level 1
11 points

Unsupported Image Format help! - jpeg

I have this normal jpeg file 1600 x 1200 that I downloaded and imported into Aperture. The image worked fine in Finder, it didn't generate a preview/thumbnail but sometimes Finder doesn't always do that but I can open it up in Preview.app and view it just fine. The image also opens up in Adobe Photoshop CS 3 fine also, it just doesn't open in Aperture. In Aperture it will say "Unsupported Image Format" in white letters on a burgandy colored background where the image is supposed to be.

Below is a link one of the images I have this problem with but note that I have this problem with a lot of jpeg files just recently.

http://www.desktopextreme.com/photos/ToyotaCelica325200561606PM457.jpg

If you guys want more images that are facing this same problem I could post links to them but I think if we find the problem with one of the images then we would have found the problem with all of them.

Please any help as to why this is happening or and what I can do to fix it would be greatly appreciated!

Thanks,
- Jake

Mac Pro, Mac OS X (10.5.1)

Posted on Dec 12, 2007 7:05 AM

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48 replies
User profile for user: L-Natural
L-Natural
User level: Level 1
0 points

Dec 12, 2007 12:43 PM in response to eb100

I as well today received this message. "Unsupported format" The image appears for a milli second and then becomes red with the white lettering. I have wiped my hard drive and installed a fresh instance of he new 10.5 os. I had just downloaded a raw NEF from my D300. Iphoto picked it up no problem but aperture choked. I ding that funny since Aperture is the king of photo apps for the MAC but built on the same architecture so if Iphoto could pick it up then Aperture should have as well. My friend tried to open the file as well with his CS3 and could not. I had thought it was D300 NEF definitions but listening to you speak of a jpg file I am thinking its something else. Sorry for not giving an answer but Im adding some substance to this problem.

T
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User profile for user: L-Natural
L-Natural
User level: Level 1
0 points

Dec 12, 2007 12:53 PM in response to tidysteve

Sorry about that! Youre right, iphoto only saw the image on import from the camera. It wont open the file either. I did spot this comment in the support area which may explain the original issue:

Aperture supports the RGB color mode, not CMYK, Multichannel, or other. Some unsupported formats will cause Aperture to display an "Unsupported Format" message where the image would normally appear. Lab Color and Multichannel can both cause this (depending on whether you're using TIFF or PSD).
Some other unsupported formats will display, but may appear incorrectly and cause undesired behaviors. A TIFF saved to CMYK is an example of mildly off, while a PSD saved to CMYK will go further (you see a section of misaligned separation layers).

To get back an image that is in Multichannel mode, you can reopen it in Photoshop, change the mode back to RGB, then quit and relaunch Aperture. This sequence of events may affect the image quality, so if your changes in Photoshop were minor, you might be better off starting over with a new version.
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User profile for user: eb100
eb100 Author
User level: Level 1
11 points

Dec 12, 2007 5:11 PM in response to L-Natural

The image that I posted a link to above is already in RGB mode. If you download that image and open it in Photoshop you can look under Image -> Mode and notice that RGB Color is checked. Any other reasons why that message would appear where the image is supposed to be?

I'm shocked that Preview.app is supported more types of images than this so called "Pro" app Aperture :P
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User profile for user: BruceGarrett
BruceGarrett
User level: Level 1
0 points

Dec 15, 2007 3:06 PM in response to eb100

I've been having this problem with scans off my Hasselblad color slides ever since I started using Aperture at like release 1.5. What I'm hearing here generally agrees with my own experience. I'm scanning in 6x6 color slides at the maximum quality available on my scanner, a Nikon Super Coolscan 9000 ED. The results are very large TIFF files at 16 bit color. One of the really frustrating aspects to all this is the error message isn't exactly truthful. I can get the images to display, I just have to keep shutting down and restarting Aperture every time I want to move on to a different image in a shoot.

Here's what happens. I open a project containing these image files. The images all display just fine in the browser. The first image selected in the browser begins to load in the viewer. It takes a while, but it gets in there. Nice. Then I click on another image in the browser and almost immediately I get the "Unsupported Image Format" message.

So I shut down Aperture. Then I restart it. It comes back up on the same project I was just looking at, but before the first image finishes loading in the viewer, I quickly select the other one I wanted to view instead, but had just gotten the "Unsupported Image Format" error on. Lo and behold...it loads into the viewer just fine too. But then when I go to select yet another image, almost immediately I get the "Unsupported Image Format" error.

Obviously the error isn't because the image format is "unsupported" because the images come up just fine. But having to shut down and restart Aperture every time I want to view a another image isn't...well...very productive.

I no problems at all...none...with the 35mm scans at the same scanner settings. Well...except the fact that the black and whites don't appear in the import dialog browser, which I understand is yet another issue with 16 bit TIFFs. But I just cannot work easily and quickly with my Hasselblad stuff and it is getting really frustrating. I've been waiting for over a year for Apple to fix this. Does anyone...Anyone at all...have any clue as to a timeframe for a fix for this?

I can't keep working like this. I really like this software, I love the user interface, I like the convenience of how it nicely generates web galleries and posts them to my iMac account. But the software is getting in my way, and I can't concentrate on what I'm trying to accomplish if I have to keep shutting down and re-starting Aperture just to view my images.
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Unsupported Image Format help! - jpeg

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