Quickbooks 2006 and my desktop

launched Quickbooks 2006 after not using it for awhile.. On start up it apparently tried to do some form of update. Now my desktop folders and files are gone and everytime I try and move a new file out to my desktop my mac tells me the desktop is not modifiable... help please !!

Quickbooks 2006 R4

MacBook, iMac G5, iPod, iSight, Express, Extreme, Mac OS X (10.5.1)

Posted on Dec 16, 2007 5:15 PM

Reply
10 replies

Dec 16, 2007 7:48 PM in response to Gofigger

Gofigger,
Great minds think alike! At approx the same time today I opened Quickbooks after not using it. It updated and then "WHAM" my desktop and all the files I had been saving were gone. Tried repairing permissions and tried using Main Menu freeware but nothing. I have to believe that it is QB that is the problem now that I read your post. Hopefully my info is still somewhere on my puter. Don't have TM hooked up yet and my previous backup is about a month old. My disk space is the same so maybe everything is still here...

Dec 17, 2007 5:48 PM in response to Gofigger

Dear QuickBooks Pro for Mac users,

We apologize for any problems that may have occurred related to today's QuickBooks Pro for Mac 2006 and 2007 product update activity. As you may know, we resolved the update issue this morning and understand some of you have been affected. We have launched the following site to share information and are committed to working with any customers affected on a one-on-one basis. As a reminder, if you think you may have been affected we request that you share your contact info with us so we can assist you right away.

http://support.quickbooks.intuit.com/support/Search.aspx?kbID=1009249&sg=SG_Quic kBooksProforMac2007&mod=12-17-2007+9:34:42

Sincerely,
Ian Vacin
Offering Leader of Intuit's Mac Financial Software

Dec 17, 2007 6:53 PM in response to Gofigger

everyone who this happened to:

if you don't have a backup and your information is extremely important. STOP USING THAT COMPUTER, get it to a digital forensics outfit and they CAN bring back the data. A public "undelete" program can help you too, but this is not as reliable, and as long as your computer is on it may be over writing your data that otherwise could be saved.

Dec 18, 2007 7:06 PM in response to Gofigger

Well... based on Quickbook forum discussion board myself along with many others were hit by this "problem" from Intuit... unfortunately their option of "do not reboot" did not help me as I had to get back on the internet to try and find out what the problem was!!

Someone from Intuit did try and contact me today and according to the discussion groups and notices at Intuit the "problem has been fixed...

Only trouble is I am still missing my desktop files !! I am sure much more to follow..

Dec 20, 2007 3:35 AM in response to Gofigger

I resolved the problem via a Retrospect backup.

Question: How did OSX (10.4.11) ALLOW a program to change a System file - ie, the Desktop directory.

I had set up my customer with a separate restricted login for QB and they did NOT have access to and administrator account or password.

I could not change this file in Terminal without doing a sudo -s
How did QuickBooks do this? How were they able to circumvent the OS?

Dec 20, 2007 9:28 AM in response to Kori

+How did OSX (10.4.11) ALLOW a program to change a System file - ie, the Desktop directory.+

Not trying to justify anything ... but the desktop file is owned by whoever logs in, even if he is just regular user, and not an admin.

Terminal commands may have be written to protect you from changing the desktop, but there are underlying APIs that don't. And since the user owns his own desktop, it can be changed by programs he is running. All AFAIK. And this is RE Tiger, which is what you are talking about, though this is the Leopard forum.

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Quickbooks 2006 and my desktop

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