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My iphone will not save the photos I have taken with the phone

My iphone will not save the photos I have taken with the phone. I have now been working in Italy for 3 months. Shortly after I got here my camera stopped working and this was my only camera! I use AT&T and my phone is not hacked. I have no idea how to contact help from mac. My father in the states has tryed many times to talk with apple but nothing good has come. Please, can someone help!!!!!!

powerbook g4 & Iphone, Mac OS X (10.5)

Posted on Dec 22, 2007 4:14 PM

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50 replies

Feb 14, 2008 12:05 PM in response to stringer9

My camera worked fine until today. I have used it everyday since I have owned my iPhone. All of a sudden today I take photos and my camera roll is completely blank "No photos -- you can take photos using the camera"

I did not synch my phone yesterday. I merely used the windows icon in my computer that said Apple Camera. XP off loaded the photos to my computer and then deleted the photos from my phone.

I have not tried any of the proposed fixes, mentioned in this forum yet.

Message was edited by: Gespacho

Feb 15, 2008 11:09 AM in response to likeke

I'VE BEEN HAVING THIS PROBLEM REPEATEDLY !!!

To fix this problem, you have to go into the "settings" > "general" > "reset" (at the bottom of the menu), and then "Erase All Content and Settings"

If that doesn't work, make sure to try "Reset All Settings", then try "Erase All Content and Settings"

Today, I had to try this process THREE TIMES before my photos would save.

Very annoying...



I've diagnosed my problem as a possible problem with iPhoto...

If that sounds weird, let me try to explain...

Each time this has happened the following sequence of events have happened.

Docking my iPhone, iPhoto automatically opens and populates with the thumbnails of my photos.

I then clicked the "Import All Photos" button.

Once the photos have uploaded I hit the "Delete Originals" button.

This is when the problem occurs.

=== It has been suggested that I manually delete the photos from my iPhone instead of using the "Delete Originals" button...

BUT...

Due the poor image quality, and blurriness, I typically take 3 or 4 photos in a row so I can pick and choose the best shots later on. This leads to a large number of photos. For instance, last night I went to a concert (Van Halen!) and took 200+ photos. After uploading my photos this morning, this same scenario happened, and it took me 3 times restoring, and erasing, restoring, and erasing, restoring and erasing before the camera began to save my photos again...



None the less, my iPhone is the best toy ever!!!

Feb 15, 2008 1:32 PM in response to likeke

This problem is inexcusable.
First of all... the problem just APPEARED after months of no problems. Secondly, Apple appears to be unable or unwilling to deal with it.

Here's how I worked around it.... but have now discovered that the work around has a flaw.

1. Erase the Settings and Data
2. Take a Picture.
3. Restore the Backup.
4. All is well.... UNTIL you delete the picture you took before the Restore.

COMON' !!!!!!

Feb 15, 2008 3:01 PM in response to dawelsch

You're right, it shouldn't be like this, but it sadly is.

I was at my wits end -- I take dozens of photos a day on my iPhone -- until I tried the suggestion to remove the photo preferences file from the backup (referenced above, at http://discussions.apple.com/message.jspa?messageID=6027383#6027383). Until the corrupted file is removed the camera will continue to not work right.

Feb 18, 2008 4:19 PM in response to brettpeters

[Sorry about the cross-post just wanted to make sure people can see this info]

I recently updated to 1.1.3 (unlocked, jailbreak) and started experiencing the same problem. I rarely ever used the camera so I don't know if it just started in 1.1.3.

Anyway it was really annoying me so I started poking around via ssh and found that if I ran the camera application manually as root then it seemed to work just fine.

/Applications/MobileSlideShow.app/MobileSlideShow --launchedFromSB --role Camera

I could take photos and look at them, they wouldn't appear in iPhoto though. If I ran the camera as the "mobile" user which is the normal setting the problem would occur and I would see an error message each time I took a photo

/Applications/MobileSlideShow.app/MobileSlideShow --launchedFromSB --role Camera
CGImageDestinationCreate destination parameter is nil

This lead me to think that the problem is related to permissions as the behavior differed depending on the logged in user.

using the "find" command to see what files were changed today...

find / -mtime -0

I found that there were what looked to be photo files in the directory

/private/var/root/Media/DCIM/100APPLE

Now the camera preferences file has a reference to "DCFLastDirectoryNumber" and a value of "100", looking at the Media directory for the mobile user showed no "100APPLE" directory so I created the following directory

/private/var/mobile/Media/DCIM/100APPLE

mkdir /private/var/mobile/Media/DCIM/100APPLE

and changed the ownership to the mobile user

chown mobile:wheel /private/var/mobile/Media/DCIM/100APPLE

and now the camera is working again.....

I also noticed that the parent directory

/private/var/mobile/Media/DCIM

was not writeable by the mobile user so if the directory was deleted then the problem would occur again so I made in writeable by all

chmod 777 /private/var/mobile/Media/DCIM

Yes I know this poses a security risk, but then the only users on the system are root and mobile and I want them both to be able to write to the DCIM directory.

After the fix I was able to take photos, import them into iPhoto and delete the originals with no problems.

Note: This fix is maybe 10 minutes old so no guarantees. Also you need ssh access to the phone so only people with hacked phones can use this fix....

I hope it works for some of you at least...

Cheers
Dan

Feb 28, 2008 7:23 AM in response to Daniel Drysdale

Hi!
I have a 16GB 1.1.3 unlock, jailbroken iPhone and I am having a problem with my camera as well. But in my case, everytime I click the camera icon (or try via SSH the command you pointed, with either root or mobile user) it starts the camera then it blinks and reboots the iPhone. I can access the photo albums with no problem. The is no photo in there.

I tried many things including the ones you describe here.

I've also tried:
- refurbish (ZiPhone) and restore the firmware (the camera still does not work)
- tried to erase all data and settings and set it up as a new phone (no luck)
- tried to include a photo in the iTunes and sync to the iphone. The photo appears on the iphone, but the camera stills crashes
- to delete the DCIM directory on /var/mobile/Media and /var/root/Media (no luck)
- pray (no luck so far)

How do you debug it?

In the panic log I see:

(...)
kernel abort type 4: fault_type=0x1, fault_addr=0x0
r0: 0xc0b63100 r1: 0xc330d600 r2: 0xc0b63150 r3: 0xc0b63150
r4: 0x00000000 r5: 0xc043fa50 r6: 0xc330d600 r7: 0xe37abe18
r8: 0x00000000 r9: 0xc5b90b34 r10: 0x00000000 r11: 0xc386e7a8
12: 0xc0438aac sp: 0xe37abe0c lr: 0xc043fa78 pc: 0xc043f9e0
cpsr: 0x200f0013 fsr: 0x00000007 far: 0x00000000

Debugger message: Fatal Exception
(...)
Task 0xc386e7a8: 2 threads: pid 152: MobileSlideShow
thread 0xc5b90b34
kernel backtrace: e37abcf4
lr: 0xc0061fb3 fp: 0xe37abd18
lr: 0xc0063368 fp: 0xe37abd24
lr: 0xc0063814 fp: 0xe37abdb0
(...)

Not very helpful to me just yet.

Can you please help?

Thank's in advance.

Mar 3, 2008 10:20 AM in response to stringer9

The one photo solution didn't work with mine. It started to not save photos in the middle of a series of photos taken in succession. The first 3 out of 10 photos showed up. I was able to still take photos that day until I synced again. The next time I used the camera it would not let me save any photo taken. I restored and set up a new phone sync and it fixed itself and let me take photos. Then from a much earlier backup I re-sync'd the phone to get my settings back.
Was it possible that my combination of programs and order of how I sync the info on my phone the cause of the corrupt file? I had iPhoto 4.0.1 (4E4), iTunes 7.4.2 (4), iPhone Firmware 1.1.3, OS 10.4.10.
Was it the photo that was still my wallpaper (which was deleted when I sync'd with iPhoto) somehow corrupt and was not cleaned up when I sync'd and changed the wallpaper? I had disabled every possible sync, cleaned all the cache's and still had 15.3 MB used. (A new sync in 1.1.4 has 13.4 MB)

My iphone will not save the photos I have taken with the phone

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