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nickw2066 Author

Level 1

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iPod repeatedly connects and disconnects to computer

Problem: When I plug the iPod into my computer, the iPod switches from Connected to Do Not Disconnect every few seconds. The computer keeps detecting a device and then losing it. The USB noise goes on and off and on... This means that I cannot even click on the iPod in windows explorer before it disappears again. I assume this must be a problem with Windows Vista compatibility.

The problem remains no matter which USB port I use.

My computer is able to read and write to normal usb drives.

I tested the iPod on a Windows XP machine and it works perfectly. The problem is I need it to work on my computer.

Please, I would appreciate any suggestions.

iPod Nano 3G, Windows Vista

Posted on Dec 25, 2007 2:06 PM

32 replies

Feb 13, 2008 7:11 PM in response to ajblake

I agree. My connecting/disconnecting endless loop problems ended when I started to plug the iPod directly into the USB ports on the back of my iMac (more powered than the USBs on the keyboard). I also had the problem when I used an UNPOWERED USB multiport hub. When I use a POWERED USB hub (connected to an AC adaptor) the 3G nano also works fine.

Mar 22, 2008 5:03 AM in response to ajblake

I agree also. I just bought a powered USB hub and the problem is solved.

After 2 tech support calls, one repair send-out and a visit to the Apple store, where I got my first (engraved) iPod replaced becacuse I almost cried from frustration.

Do the Apple people know about this sensitivity? None of the tech support people mentioned it.

Thanks for the tip!

iPod repeatedly connects and disconnects to computer