iTunes Can Not Identify iPhone WIN XP After iTunes & iPhone Update

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Level 1

37 points

iTunes Can Not Identify iPhone WIN XP After iTunes & iPhone Update

Just installed latest iTunes and iPhone updates. Now most of the time (some times it connects, 1 out of 10 tries) I receive on the PC Win/XP "An iPhone has been detected, but it could not be identified properly. Please disconnect and reconnect the iPhone, then try again." This doesn't happen on the iMAC. It also happens now for an iPOD Touch which was working. I uninstalled/reinstalled iTunes on the PC. Plus restored the iPhone. Still same issue.

Any one running into this or have any thoughts or inputs?

iMAC, Mac OS X (10.4.10), iPhone 8GB, iPOD 5G

Posted on Jan 17, 2008 5:42 AM

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Answer 1

Jan 17, 2008 5:48 AM in response to Stan52

Hi - having that problem myself, must have typed my post at same time as yours
http://discussions.apple.com/thread.jspa?threadID=1346346&tstart=0

Don't do anything i've done to save complicating it further!!!

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Answer 2

Stan52 Author

Level 1

37 points

Jan 17, 2008 6:06 AM in response to Dawn Roberts

Exact same issue. If I have time this afternoon, I plan to call Apple support. I post what I find out.

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Answer 3

Jan 17, 2008 6:13 AM in response to Stan52

Look forward to seeing, couple of other posts up also I see.
Only other things I could think for me: I have a paswword lock on the phone and it was plugged in along with the bluetooth headset. And i didn't uninstall quicktime, goign to give that a try.

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Answer 4

Nathan C

Level 5

6,266 points

Jan 17, 2008 6:42 AM in response to Stan52

Stan52,

Before updating to iTunes 7.6 and iPhone 1.1.3, where you having any other issues with syncing or transferring information to your iPhone?

Thank you,

Nathan C.

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Answer 5

Stan52 Author

Level 1

37 points

Jan 17, 2008 7:07 AM in response to Nathan C

Hi Nathan,

None at all. Just started after update for iTunes, iPod Touch and iPhone. Can you try and figure out at least a workaround or something? Between the rock and the hard place not being able to sync my calendar and contacts for work. PLEASE HELP.

Thank You!!

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Answer 6

Jan 17, 2008 7:26 AM in response to Nathan C

No problems at all with syncing or being seen by itunes. Removing quicktime didn't help either, same problem

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Answer 7

Stan52 Author

Level 1

37 points

Jan 17, 2008 11:13 AM in response to Nathan C

Nathan,

Some more input. I just timed iTunes start up. It is ~ 3 minutes. I then connected the cable to the iPhone. It took 3 minutes 40 seconds to give the error message. Could this be a timeout issue somewhere?

Prior release of iTunes was slow but not like this.

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Answer 8

lewinmg

Level 1

0 points

Jan 17, 2008 12:25 PM in response to Stan52

same problem here, but mine tries to tell me that it can't identify the hardware (iphone) and opens the windows "hardware wizard" of which it tries to figure out "apple mobile device" and it fails....under device manager, apple mobile device shows no drivers installed. I've followed the online intructions to uninstall itunes and reinstall...didnt work. I ended up having to restore the iphone on a different machine losing all my music, contacts, saved email, notes, etc....connected iphone back up to other machine and it still does not recognize the phone. i have stopped and restarted the apple mobile service also.
No luck...
Would love to hear from someone on this.

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Answer 9

Nathan C

Level 5

6,266 points

Jan 17, 2008 2:43 PM in response to lewinmg

lewinmg,

Try removing iTunes, and Apple Mobile Device completely and reinstalling.

I want to make sure there is nothing left behind before we try installing iTunes again. I am wondering if for some reason something on your computer prevented the Apple Mobile Device from updating.

Hope this helps,

Nathan C.

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Answer 10

Stan52 Author

Level 1

37 points

Jan 17, 2008 3:31 PM in response to Nathan C

All,

Been on phone with APPLE Support for over an hour. Real nice person. Have tried uninstalling, iTunes, QuickTime, Apple Software Updater and Apple Mobile Device Support. Then reinstalled. No good. Same error. Checked that Apple Mobile Support is running through Windows Services. Verified USB. Disabled anti-virus and firewall. Ran with and without Outlook. Still same problem. All through this, the iPhone continues to sync just fine with the iMAC.

Just sharing so others don't go through this work too. Will update further.

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Answer 11

lac5q

Level 1

1 points

Jan 17, 2008 11:36 PM in response to Stan52

I'm having the same problem and went through all kinds of removals and restores on the both the phone and the computer. I finally just decided to stick with 7.5, because 7.6 just kills my syncing. Let me know if you find another solution.

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Answer 12

Stan52 Author

Level 1

37 points

Jan 18, 2008 4:14 AM in response to lac5q

Folks,

I worked with a Tier II support person until about 10:30 PM EST. He really did his best but still no good. Even did a forced restore on the PC. There iTunes did see the iPhone and reload the software. But then it gave the same error. He has refereed this to engineering. Waiting for a call back.

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Answer 13

lewinmg

Level 1

0 points

Jan 18, 2008 1:56 PM in response to Nathan C

Hi Nathan, i tried uninstalling the apple mobile thing by following instructions on the apple support page. All the instructions where to just uninstall itunes. There was nothing specifically on how to remove the apple mobile device...do you have a link or another suggestion on how to do this? I do think this will work for me..i definitely wanna try it.

-Mark

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Answer 14

Nathan C

Level 5

6,266 points

Jan 19, 2008 6:29 AM in response to lewinmg

lewinmg,

This article includes removing the Apple Mobile Device service, and its associated files:
http://docs.info.apple.com/article.html?artnum=93698

Hope this helps,

Nathan C.

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Answer 15

Jan 19, 2008 6:39 AM in response to Stan52

Hi Stan52, update from me.
I uninstalled everything (apple mobile, apple update, bonjour, itunes), installed 7.5 - same error
Updated to 7.6 same error.

Also got on phone to apple who were adamant that if i uninstalled everything , set up a new (xp) user account just to install 7.6 it would solve the problem. They also pointed out that if i'd done the updates in the right order (itunes and quicktime then the phone) i wouldn't have the problem.
So i pointed back to them that maybe when i plugged my phone in, itunes should have made sure i did it in the right order or prompted me to which order i should do it manually!
Any how - followed instructions - yep same error.
Tried plugging phone into another PC on 7.5 , no response to the phone beign connected at all, tried installing 7.6 on another PC that's never had it, works fine. Also the delay in putting message up is very long.
Just about to ring support back up again......

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