iTunes Can Not Identify iPhone WIN XP After iTunes & iPhone Update

Hi Stan - I'vbe had success.....
tried a whole heap of other stuff (including connecting to other computers to check i wasn't going mad).
Anyhow back in touch with Apple, a brilliant agent helped me this time...
Unplugged all USB devices (except my mouse),
updated my antivirus software
updated windows defender
switched off firewall, antivirus and windows defender
then plugged phone in yea it worked.
Then restarted each one plugging phone back in to see which one clashed, but they all worked. Only thing we could thing was maybe a combination along with needing to update.

Not sure if you've tried this already but worth a go... Godd luck! Dawn

Also just plugged all USBs back in - error message back.

unplugged just one lead, and it worked.

So conclusion - coul dbe any mix of those things i guess, but number of items connected to usb ports seems to be the concluding issue for me.

Hi everyone,
I'm chiming in only so Apple understands this is affecting more people than they may realize. Me too. I've been "fortunate" in that I can re-install iTunes and fix this - at least long enough to sync. Without doing anything on my computer in between, a second or third sync might or might not work. At some point, it just fails to identify the iPhone.

Reinstalling obviously isn't a good long-term fix for me and it obviously doesn't work for everyone (based on what I've read here).

I did install the updates in the "right" order (iTunes/Quicktime first and then the phone). I tried unplugging everything, plugging in a few, plugging in the phone in various places - none of those things helped.

I'm looking forward to getting to the bottom of this.

At work, I have an HP laptop that I never update because it seems to break everytime I do. I held my breath the first time the iPhone had an update. But I didn't think anything of this update and was happy with the new features. This experience will give me pause the next time there's an update!

Same issue for me.
Temporarily turning off the wifi works for me too.

The problem seems to excist on the Ipod Touch (Which i have) as well...
I updated my Itunes and bought the new software upgrade - after this i get the error message "Itunes have detected an Iphone, but it could not be identified properly. please disconnect and reconnect the Iphone..."
I dont have a Iphone its an Ipod Touch!!

Anyway im not able to sync it or connect it with Itunes anymore.

Looking forward to see if some solution for this problem is found.

Yes, I had also uninstalled and reinstalled everything a couple of times. Disconnected all my other USB devices, etc.

After I read though this, I reached back and disconnected my network cable. When I redocked my iPhone, instant recognition!

Maybe, if some iTunes developing or supporting soul reads this, 7.7 or so will fix it.

I'm having the same problem that folks are reporting here. I updated to iTunes 7.6. My iPhone is not yet 1.1.3. I've reinstalled everything like others. Same problem. I tried disabling my network via control panel. Same issue. Maybe I should just try unplugging the network cable. I haven't tried yet Dawn's workaround, which is to unplug all USB devices. Anyone else have other suggestions?

Strange.... a week after I ran into this problem, I stopped trying to synch my iPhone (no time until tonite). Tonite, I started iTunes, plugged my iPhone, and it started synching again! The only thing I changed since my last failed attempt from days ago is to reinstall SplashID (which was having trouble starting up, not sure if it was related to all the reinstallation of Apple Software - not sure why it would be related). But anyway, it works now, and hopefully, it continues working. I wonder - the fact that things worked for some people when they unplugged their network cable or WiFi - I wonder if iTunes was doing some sort of verification on the network, and on Apple's end, something wasn't right and it has been fixed such that the verification now works. Just speculating here, given that nothing of relevance was changed in my PC and all of a sudden, I can synch again (keeping my fingers crossed).

Depending on who you talk to and what you read, there seem to be any number of fixes that are working for people. I can't figure out any common element between these - though someone more technical might see one right away.

There are various links now on the Apple support pages (including: http://docs.info.apple.com/article.html?artnum=305716). While disabling the wireless, using different usb ports, unplugging other devices, reinstalling iTunes (or SplashID) seem to help some, none of those things seemed to work for me for very long. While each of those things seemed to have solved my problem, it kept coming back. Just unplugging the iPhone and plugging it back it many times also seemed to work though it was incredibly frustrating.

The one thing that works for me consistently is to stop and restart the iPod Service in Windows (plug in the iPhone, right click "My Computer", choose "Manage", click on the + sign next to "Services and Applications", double-click iPod Service, Choose "Stop", wait, Choose "Start", close all that (or not - doesn't matter), and finally start iTunes. It sounds like a lot of steps, but takes less than one minute after a week of doing it.) By the way, I found this idea and these instructions on an Apple forum, I didn't make it up.

But I fear that might only help me. If disabling wireless fixes things for you, I'd certainly keep doing just that instead of bothering with this.

I'm tossing this out there just in case it helps.

Good luck everyone!