iPhone Config Issue with Cox

sigh Where do I begin? I know I'm not the first to post, but I do not see an answer yet.

I configured my iPhone last night and have Cox as my ISP. I also have WiFi at my house. Ultimately, I cannot get email to function properly on the iPhone - mostly with sent items. On WiFi, the icon simply spins and never sends. I initially received failure errors until I configured the SMTP for Cox on the iPhone.

I researched and found some options. The easiest/best was the mail assitant at this address: http://www.apple.com/support/iphone/mailhelper/

However, when on WiFi, the device throws the items into the Outbox and simply doesn't send. I was able to shut off the WiFi connection, which forced it to Edge, and it attempted to send (albeit very slowly). After configuring for cwmx.com for SMTP, it worked a few times - again, very slowly.

I was able to receive emails, but the send function failed more often than not. I couldn't duplicate the sending of emails again after those two. I'm aware of port 25 being blocked by Cox and, yes, I configured SMTP properly for Cox with the username and password entered in.

The only solution I can see is to turn on WiFi when I'm in a hot spot or in my home only to use Safari or YouTube (Internet connectivity), but otherwise shut off the WiFi when I'm out of the house - thus forcing it to Edge for email. I don't want to set up a different email address (hotmail, gmail, etc.) - everyone knows my Cox address - I simply want to get this to work effectively with Cox's email servers.

Thoughts? What am I missing?!?

mac mini

Posted on Jan 17, 2008 9:55 AM

26 replies

ayem@c Author

Level 1

0 points

Jan 18, 2008 8:03 AM in response to th3_r3n3g4d3

Thanks, TH3.

Jan 18, 2008 10:41 AM in response to KJG73

KJ:

Your brillant. This will work very well. Thank you for the great description!

KJG73

Level 1

10 points

Jan 19, 2008 4:48 PM in response to th3_r3n3g4d3

Thanks for clarifying TH3.

Glad I could be of help. 🙂

ayem@c Author

Level 1

0 points

Jan 23, 2008 7:09 PM in response to KJG73

KJ ~ Ok, so let me clarify something - it's not MY iPhone but a friends. As a result, I can only configure when it's available.

I plugged in all settings and thought we were in the clear. On WiFi in the house, all items worked perfectly. However, when I exited the house and walked away from my connection to push it to Edge, I was only able to send but not receive. I left the iPhone out in my car, went back inside and sent an email from another address, went back out to the iPhone (still on Edge), and I received no no emails. I refreshed several times and no luck.

I'm guessing that there might be a period of time before the email is literally pushed back out. I had to leave my friend's house, so I wasn't able to stick around to wait, though.

Thoughts?

Thanks in advance. We're almost there. :o)

KJG73

Level 1

10 points

Jan 28, 2008 1:07 PM in response to ayem@c

The only other thing I could suggest is to make sure you have turned off syncing for the Cox.net account in iTunes. I think it will override the gmail settings with those from the mail app if sysncing remains on.

I actually just received an AppleCare loaner iPhone today and re-entered all the settings I gave you -- works perfectly just as before, which is why I suspect the settings are not intact on your friend's phone.

Feb 5, 2008 8:09 AM in response to ayem@c

Had my iPhone all set up for Cox as well. Had the same problems. Then it occurred to me. Cox doesn't use a username or password for SMTP or OUTGOING mail. I had those fields filled in on my iPhone and it was screwing everything up. Once I deleted those optional fields all was well. You obviously still need your username and password for pop or incoming so leave those filled in. I admit, I have yet to try it on the Edgenet, I've only used my local wi-fi at this point. Solved my issues, hope it works for you.

Nathan C

Level 5

6,266 points

Feb 5, 2008 1:57 PM in response to Peder Johnsen

Peder Johnsen,

While on WiFi at home a username and password is not needed, since Cox knows who you are based on your IP address for your connection with them.

When on EDGE, if an ISP will relay for you, they need the username and password to be able to determine who you are to send through them. Alternatively, if the ISP has made the choice to not support relaying for people off their network, cwmx.com can be used on EDGE in the U.S.

Hope this helps,

Nathan C.

sbgg

Level 1

0 points

Mar 9, 2008 3:37 PM in response to KJG73

Not that I really know anything but after talking to several help services at Cox, Iphone and Apple, this is the best answer. Thanks for taking the trouble. GGleason

Mar 11, 2008 10:53 AM in response to KJG73

KJ - thank you for the setup with gmail - now i am able to send email. my problem now is receiving email. i have configured my settings as you describe. i noticed that under advanced settings (incoming) the server port automatically matches the outgoing port, 587. does this matter, as i believe i am receiving my email directly from cox, not through gmail?

Jun 8, 2008 3:47 PM in response to jandry1106

Thanks as well KJG73, worked like a charm!

Jul 19, 2008 5:39 PM in response to zurmeees190

Updated to the new 2.0 software and now I cannot send email again ) ;

The mail application actually crashes when I try and send...

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iPhone Config Issue with Cox