Had screen replaced and now laptop creaks, feels loose, etc.

Today I picked up my Macbook after having the screen replaced. AppleCare paid for the repair. I didn't take my laptop to an Apple store because I generally find them to be unhelpful and rude, but instead took it to a small authorized repair store. Immediately after picking up my Macbook, I noticed that the hinge was not attached correctly, as the ends of the flat rectangular part of it were popped out. The tech took it back and said he would have to take it apart to fix the problem, but called me five minutes later saying he popped them into place. That worried me.

I took it home and began using it and noticed that the hinge feels very loose and creaks when I open it. I also noticed that the casing around the screen does not actually connect with the screen on most of the right side. There is a noticable gap that I can press down so that the casing touches the screen. The laptop also makes a popping noise when I type or even just move the laptop while it is sitting on my lap.

It seems like my laptop was hastily reassembled after the screen was replaced and I'm very disappointed. My Macbook was in very good condition when I left it. To make things worse, I live in Kansas but go to school in New York and am flying back to school tomorrow, so it is impossible to take the laptop back to the same repair store.

Should I call the repair store and notify them of these problems? Should I call AppleCare? Are any of these problems likely to cause permanent damage to my laptop or can they be lived with?

Oh, and, in case you were wondering, the screen itself is impeccable. Irony.

Macbook, Mac OS X (10.5)

Posted on Jan 20, 2008 12:16 AM

Reply
2 replies

Jan 20, 2008 9:16 AM in response to Audrey A

Hi Audrey A!

Welcome to Apple Discussions.

For clarification purposes, who did the repair? The authorized repair center or Apple? If it was Apple then you should have gotten a piece of paper (or multiple pieces) that outlined what was done and an explanation of services performed. Otherwise, it was more than likely the authorized repair center and it could be an issue of improper clutch re-assembly and improper bezel seating (it can be tricky).

My vote, is to take it back to where it was originally serviced. If that's impossible or an inconvenience then the next step is to contact AppleCare directly (800-APL-CARE) and arrange service. Explain to them what just happened and the new issue that has developed. It'll involve most likely sending your machine into Apple but they'll assist in arranging transportation for the product. It's important, however, that you explain (providing work documentation if possible) what was done. The last thing you want is to find out the re-assembly was done improperly and then AppleCare holding you responsible for a failed Do-It-Yourself job.

Ironically, as someone who use to work as a Mac Genius, one of the first things we use to always do when receiving a machine back from service is verify the issue was resolved and no new issues arose. Things like visually inspecting the machine would be performed and would have caught the issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Had screen replaced and now laptop creaks, feels loose, etc.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.