MacBook Pro constantly losing wireless connectivity

Hi folks,

Well, I read a ton of posts regarding MacBook Pro wireless networking issues before buying a wireless router last month, and now it's "me too."

Our iBook has no problems whatsoever with dropped connections, but the MBP loses access every few minutes or so. I usually follow a sequence of "Turn AirPort Off"/"Turn Airport On" to cycle the connection, and sometimes this works. It's an almost constant problem. This is a standard configuration MBP.

The router happens to be a D-Link DIR-615, but I've seen enough posts about problems with the Airport Express and MacBook Pros to know it's not the router that's the problem--it's the MacBook Pro (I notice a few similar posts even on the first page of this forum).

Dear Apple: what are you doing about this issue?

Has anyone else somehow resolved this problem? If there was only a couple of posts about this issue, then it might be written off as problems with a specific router, or specific users. But when there's a ton of messages all complaining about the same problem, then it's more likely a significant defect that needs to be fixed by the manufacturer, and won't be fixed by standard troubleshooting procedures of the mundane kind (Tech Support Theater: "Is your router turned on?").

Dear Apple: where are you?

MBP, Mac OS X (10.4.11), non

Posted on Jan 20, 2008 8:45 AM

Reply
2,055 replies

Mar 9, 2008 2:24 PM in response to Pippilotte

Pippilotte,
Isn't this great...for more than a month now, we user's have been suffering through this problem and have received absolutely no support from Apple and our only solution for a connectivity problem is to be tethered via an ethernet cable in order to have an internet connection...great solution for an expensive laptop (i.e., "portable" which isn't very portable). I just returned from my week long trip to CeBIT (the EU computer show in Hannover, Germany) and I was forced to leave my MBP at home, simply because it wasn't "portable" in the true sense of the word (i.e., I wouldn't be able to connect via Wi-Fi in my hotel or at CeBIT). I checked with the "Genius" at the local Apple Store before I departed and he looked up the issue on the Apple Knowledgebase and found nothing except a reference to 10.4.11.

So, here we are, more than a month after the connectivity problem surfaced and still have no resolution. (btw, I'm sending this via my seldom used iMac and wireless APEBSg)

Mar 9, 2008 6:45 PM in response to 4Runner

This was my standard workaround for about two weeks after I found out the MBP had this issue. After the two weeks, it seemed to render itself immune to this reboot method, and I was stuck with a machine that couldn't do wireless at all.

I have found a sort of work around for this, and that's to "not remember" my home wireless network. So far, it has not given me any problems (but it's still silly, considering the 'professional' branding that this machine is supposed to hold up).

What you do is go to Network under your SysPref, remove your home network from the list, go to Advanced under the Airport section, and un-check "Remember any network this computer has joined". Not sure if it'll work for you.

It seems that while the bulk problem is not being able to connect, everyone has different intrinsic problems - small differences like OS used, conditions where connection cannot be established, making this whole issue very complicated.

Mar 10, 2008 10:10 AM in response to ffredburger

My new Macbook Pro (2.6 GHz Intel Core 2 Due, 4 GB SDRAM, GeForce 8600M GT graphics) has dropped wireless connection every 6 to 20 minutes since I got it last week. After working with the great people in Canada who Apple uses to sort out this kind of problem, the following is the best fix yet for what is indeed an Apple engineering problem (my rep told me this is a FACT) :
1. Shut down laptop
2. Unplug from all power sources
3. Take out the battery
4. Hold power button down for 15 seconds (I held it 20 just to be sure)
5. Put battery into laptop
6. Reconnect power supply
7. Restart laptop while holding down Command, Option, P, R
8. Continue holding down these keys until computer restarts (chimes) three times (I did 4 for old times sake as we used to restart it 5 times through the '90's)
9. Let go of the keys and allow computer to restart.
10. Watch the bars on the wireless stay on longer than normal. I have just followed this series of steps and so far, so good.
Discussion- It seems that the PMU reset (that is what you just did if you followed the steps above) and PRAM resets are necessary as it was probably not done when the computer was finally assembled. The addition of parts and software make this a necessary step for a stable computer. Also, it is a good idea to repair permissions after doing the above to clean up any lingering issues.
Good luck and report back on your successes and failures.
Jerry

Mar 10, 2008 1:15 PM in response to SlippySlope

Yes. It is fairly frustrating, especially as every day I receive Apple RSS feed via my mac mail account with one stellar report after another on all their amazing products and achievements. I love Mac, but as in any relationship, sometimes your partner does stuff that really ****** you off -- like not admitting or even acknowledging that they've screwed something up.

Mar 10, 2008 7:57 PM in response to Pippilotte

Certainly, to repair permissions go to the Utilities Folder in Applications and find "Disk Utility." Double click on it and you will see your hard drive listed in the left column. Click once on it and then look to the right and find the "repair disk permissions" button. Click it once and it will check for problems and repair them.

Follow up: I have sucessfully run my Macbook Pro wireless now for an entire day without a drop in signal. Looks like the PMU, PRAM, Permissions reset that I described above did the trick. Give it a try and see if it works for you.

Mar 11, 2008 6:06 AM in response to ffredburger

Yes hello, I know this topic probably doesn't need someone else saying me too. However, rather than my connection dropping out, my MBP seems to have a complete blind spot when trying to connect to my wireless router (which is in the same room). We have a G5 desktop in another room with a rock solid connection to the router and never drops out. The other problem is that even connecting the MBP to the router via ethernet, the connection is not sure.

Seems like a pretty major problem.

Mar 11, 2008 8:02 AM in response to ffredburger

Hello,

I have a somewhat different situation.

After a certain time during normal usage and always after a wakeup my Airport disables itself completely. It does not come back through the menu bar item or the Network System Preferences. Only way to get it back is to restart.

I'm connecting to an AVM Fritzbox that has 802.11b+g activated with a personal WPA key. SSID is invisible.

Most annoying. Anyone else?

Peter

Mar 12, 2008 9:50 AM in response to 4Runner

No luck for me. I jsut yesterday brought my MBP home with me and turned it on and it wouldn't let me know the web. Weird part is Airport said I was connected. Reboot took care it until about 15mins later the samething happened. Another reboot and I was back on. Oh yea, my network is 1 ABE and 1 Time Capsule (extended mode). Maybe I will drop the TC and see if that helps with stability.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro constantly losing wireless connectivity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.