CK3100, 1.1.3 problems, iPhone locks up

I have the Parrot CK3100, which worked perfectly with the iPhone before 1.1.3. Now when it starts the phonebook sync, it eventually locks the iPhone. When I say lock, I mean iPhone is unusable (screen is off or frozen) and can't receive calls until I hold the home button and power button until it restarts. I've called Apple support, tried restoring the phone in iTunes, unpaired the devices, reset the network settings, re-paired the Parrot, and no luck. It occasionally just doesn't connect to the Parrot, but usually just locks up the iPhone. FYI, I have tried using a friend's Nokia (with Bluetooth 2.0), and the Parrot (with phonebook sync) worked perfectly. So the Parrot isn't having any issues. I've had these iPhone and Parrot working for about 6 months without a single issue. I'd love to go back to 1.1.2, the car kit does a lot more for me than locate me or changing the home screen icons. HELP APPLE, it was perfect before the update!!!!

Posted on Jan 20, 2008 5:45 PM

45 replies

Jan 23, 2008 4:29 AM in response to mikem30303

I took have a Parrot CK3100. But the issue isn't that. The issue is the 1.1.3 upgrade period. Even when not synced to my handsfree my phone freezes at least 12 times per day.

I have to hard reset using both buttons.

Apple swapped me out for another phone which was preloaded with 1.1.2, it worked fine until I upgraded that one to 1.1.3 also, now I'm experiencing the same locks ups. It's definetly something with 1.1.3 you'll find many other users with the same issues on this board.

Jan 23, 2008 5:16 AM in response to LexusNoir

It is def not the CK3100 too many people are having problems after the update. I will be taking mine to apple today hoping to get a 1.1.2 - I would downgrade it but im not in the mood to mess with it. as far as I can tell you have to go back to 1.0.2 and work back up. if im incorrect please let me know.

Jan 23, 2008 9:14 AM in response to drhundley

downgrading is not an option it will cause you to have an Itouch- I looked and couldnt find anyone with good results. www.modmyifone.com is where I do most of my looking and everything on there says its a no go. Im taking my phone to apple at lunch to see what they can do for me there if anything. hopefully a swap for a 1.1.2 and ill just hold of on updates. :((

Jan 23, 2008 11:53 AM in response to drhundley

Ok yall (texan) yes. I just got back from the genius bar and they gave me a replacement phone- hes like well it has 1.1.2 software I felt like a kid at christmas.. I said bingo. so take and exchange.. I know thats a pain but it worked out good for me. mine had marks on the back from sliding in and out of my pocket and across my desk. Good Luck I really hope they fix this soon

tsloeza

Level 1

0 points

Jan 23, 2008 1:24 PM in response to drhundley

What firmare does every one have on there parrot LCD 3100? I have a 3100 with 7.16d and donot have any disconnect issues. I would check to see what firmware you are running.

http://www.parrot.com/uk/support/downloads

Jan 24, 2008 5:43 AM in response to tsloeza

They didn't say disconnect issues, they said the PHONE freezes. It's an issue related to the 1.1.3 update. Search discussions for 1.1.3 freezes you'll see plenty of complaints, I don't believe it's related to the Parrot CK3100 but possibly the bluetooth stack in the iPhone that get mucked up. Or just plain on buggy 1.1.3 update.

Jan 24, 2008 5:45 AM in response to LexusNoir

It is definately related to the 1.1.3 and NOT any Parrot firmware. I am sure it is an easy fix for Apple, and I trust they will fix it soon.

Jan 25, 2008 4:29 AM in response to tsloeza

I have just flashed my Parrot to 7.16d, and I still get the same problems - The iPhone (1.1.3) connects fine, but when I end a call, it seems to sync for ages (updating the recent calls on the Parrot I guess) - Eventually the connection drops, and then re-connects.

All was fine before 1.1.3 - I think this is an issue caused by the update, rather than a firmware issue with Parrot...

Wish I'd have stuck with 1.1.2 - Given the choice of sending multi-texts, or not getting arrested for using the phone in the car, I know which I would choose.

Hope 1.1.4 is not too far away (but I bet it is!)

Jan 25, 2008 9:03 AM in response to Paul Westlake1

have you attempted going back to apple- I took it into an apple store and told them what was going on, and THEY offered to exchange me into a 1.1.2. not all locations will have them but they did and he was very nice. my phone was even beat up. print this thread out and take it with you.

Good Luck

Jan 25, 2008 1:04 PM in response to drhundley

I contacted Parrot here in the UK, and recieved this response...

+Hello Paul,+

+There appear to be issues regarding disconnection with the latest version of the iphone. To solve them, you need to delete the call register of the iphone and normally the problem is solved.+

+phone / calls / delete / delete all the calls+

+Kind regards+

+Stuart Jackson+
+UK Technical & User Support Manager+

I will let you know if this helps (I am out in the car tomorrow).

Paul

mikem30303 Author

Level 1

0 points

Jan 25, 2008 6:43 PM in response to Paul Westlake1

THIS IS THE CLOSEST THING TO A REAL FIX, NOT FIRMWARE UPDATES TO THE BLUETOOTH DEVICE

OK, before I tried the "Clear All Recents" I tried syncing again and taking a look at the recent call list on the Parrot 3100 (before it crashes) and I noticed that about half way down the missed calls ALL started showing up as numbers (as if they were not programmed as contacts). Turns that those missed calls were all before the update (1.1.3). So I tried "Clear All Recents" and synced it up, immediately started looking like it did before the update, the the sync icon finished after about 5 seconds. The phone didn't lock up. However, it did restart on my second trip, but still better than it was.

SO HEADS UP APPLE, LET THE WORD OUT, CLEAR THE RECENTS AND SEE HOW IT WORKS!!!

NYRgal

Level 1

65 points

Jan 26, 2008 11:32 AM in response to Paul Westlake1

Paul Westlake1 wrote:
I contacted Parrot here in the UK, and recieved this response...

+Hello Paul,+

+There appear to be issues regarding disconnection with the latest version of the iphone. To solve them, you need to delete the call register of the iphone and normally the problem is solved.+

+phone / calls / delete / delete all the calls+

+Kind regards+

+Stuart Jackson+
+UK Technical & User Support Manager+

I will let you know if this helps (I am out in the car tomorrow).

Paul

So far so good here.. Only used it for a 10 minute drive.. will update after longer drive period

Jan 26, 2008 12:25 PM in response to NYRgal

heres what i did before going to apple.. I did a restore on the phone and set it up as a new phone. so therefor I had no recent calls. I then deleted the phone from the parrot and then paired it back afterwards. it seems to work for a while but when getting out of the car and then getting back in later. it seems that its doing the same as before so it sounds like clearing recents will work but what about the next time you get into the car? this is crazy. I love my iphone and I miss the updates but luckily apple gave me the 1.1.2 back. I hope they get this fixed soon.

NYRgal

Level 1

65 points

Jan 26, 2008 1:03 PM in response to drhundley

allegedly, the issue is with the recent calls from BEFORE the update. After clearing them all the recent calls will be from 1.1.3 and hopefully won't cause these problems

Jan 28, 2008 10:56 AM in response to NYRgal

This fix may have worked for me I cleared all recent calls, repaired, and it seems to be working (CK3100).

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CK3100, 1.1.3 problems, iPhone locks up