camera photos come up blank

i believe ever since i upgraded to the latest january software upgrade, when i take photos all seems well--the shutter goes off, etc. but then when i go to look at my photos, all i see is an empty frame for each photo. then when i click on one of them, the screen goes blank (black) and then goes back to the home screen. then if i go to the photo roll, its totally blank, as if i never took any photos.

help!

iphone, Other OS, january 2008 upgrade

Posted on Jan 29, 2008 10:04 PM

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8 replies

Feb 19, 2008 3:14 PM in response to davrauch

ITS FIXED!

thanks to the posting on this page:
http://discussions.apple.com/message.jspa?messageID=6313773

which i will repost here. if you use windows and your camera aint working, try this, it totally worked for me. yeah!

jkeegan

Posts: 2
Registered: Jul 5, 2007

Re: Camera will not save pictures to phone after snapping photo
Posted: Dec 4, 2007 12:30 AM in response to: resourcesforlif...
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I have a third option..

I saw this message, and cringed at option #2 (which is simply to erase all settings and content after syncing).. I didn't want to lose contact photos, calendar events, sms messages, notes, safari bookmarks, etc, etc.

So, I went in and found (on my windows laptop) where iTunes was storing the backup files:
C:\Documents and Settings\jkeegan\Application Data\Apple Computer\MobileSync\Backup

That dir had two directories beneath it, with long hash filenames..
One seemed to be for an earlier version of the software, and the other for the latter. I synced my iPhone with iTunes, and saw the newer of those two directories get updated slightly, so it seems they're storing one backup per version.

I copied the directory (maintaining file permissions and dates etc) into another directory off t the side, to use as a backup if I had to.

Then I went into that newer backup dir and just started looking through these files for anything that looked like it had to do with photos..

One file, which for me was named f1b43d3b3ecf259a3626c13a8b0cebd8ba513117.mdbackup, seemed to talk about image numbers for photos.. The broken version of this file looked roughly like:

============
bplist00<D4>^A^B^C^D^E^F^TPathWVersionTDataXGreylist_^PESCMedia/DCIM/.MISC/Info. plistS1.0O^Q^A><?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>LastFileGroupNumber-100</key>
<integer>1024</integer>
<key>LastFileGroupNumber-101</key>
<integer>170</integer>
</dict>
</plist>
^^@^Q^@^V^@^^^@#^@,^@J^@N^A<90>^@^@^@^@^@^@^B^A^@^@^@^@^@^@^@ ^@^@^@^@^@^@^@^@^@^@^@^@^@^@^A<91>
============

So, I disconnected my iPhone from the dock, and then tried deleting that file from the actual Backup directory that iTunes looks at.. I reset the iPhone according to option #2 (Settings->General->Reset->Erase All Content and Settings).

When I connected it to the dock, it asked which backup I wanted to use, and I said the most recent. It updated everything, and now the camera works (I had no photos on the phone - the initial problem coincided with me deleting all photos on the iPhone after extracting them). I didn't lose any contact photo images, sms messages, etc - nothing.

To find that file for you, you can try doing a "grep Info.plist *" in the backup directory with the most recent modification time after doing a sync to back up. (I'd make a backup of the entire Backup directory before trying what I did).

I hope Apple fixes this, along with the other documented camera problems.. but at least here's a workaround that doesn't result in you losing everything.

Jan 30, 2008 7:06 AM in response to davrauch

This has happened numerous times to numerous people... including me... twice. It has been discussed at least twice that I can find on this discussion board. The first time it happened to me I had firmware 1.1.2. It would do just as you said, start up the camera, snap a shot, the image appeared to be taken and saved to your "Photos" but when reviewing the pictures all that would come up with is a blank box or boxes (depends on how many pictures you took but the number of boxes equaled the amount of pictured taken with the camera). Well, after much trouble shooting and numerous calls to Apple with still no resolve, I decided to take a trip to an Apple store to speak with an apple tech... 60 freakin miles away (I was desparate!). The tech went ahead and tried to see what the problem was and said he has never seen or heard of this problem. I told him every thing I did to troubleshoot and correct but nothing would fix it. He tried numerous things and finally said to go home and restore the iPhone. When it askes to set it up as a new phone do that. Do not just set it up to the original settings. Then sync all the info you had on the iPhone before to it. I did this and it did fix the problem. Now (ironically as I type this response) I am having the same issue and am currently doing what I am suggesting you do to fix the problem. Try this solution because I know it worked for me the first time. Peace.

Jan 30, 2008 1:58 PM in response to davrauch

UPDATE: This worked the second time although I forgot to mention that just because you backup your info you will still lose all your notes and any bookmarks saved in Youtube. Basically anything not saved in iTunes on your computer will be lost along with any current settings and also web bookmarks on your homescreen after the 1.1.3 update. Hope this helps. Peace.

Mar 22, 2008 10:40 AM in response to davrauch

I have the same problem. Called mine into apple care. They sent me a temp phone and I sent mine to them. When I set up the temp phone I had the exact same issue. So I figured it was software issue related to my data and found this discussion. Just used method #4 and it worked.

Didn't need to send my phone in after all. It'll be interesting to see what they do to my phone before sending it back to me.

I've purchased 8 iPhones for my company. I have now sent 5 of them back for one reason or another. Still love the phones, but I'm really hoping the next generation get more reliable.

Apr 28, 2008 6:17 AM in response to davrauch

this looks like a great solve. unfortunately (or fortunately, most of the time) i have a macintosh on the other end of my iPhone. it's a macbook pro running the latest leopard.

i am sure this problem is itunes software related because, as someone else mentioned, i had the problem, got a new phone, synced it, and the new phone had the same problem. does anyone know of a method, similar to the directories/backup/sync/file deletion method davrauch just posted, that works for macs?

right now, no one at apple seems to be able to help. they just throw their hands up and say it's hardware related, but i'm not naive enough to believe that. much gratitude for the person with the mac fix for this.

thanks.

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camera photos come up blank

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