Can't get space back from expired rental movie!

MSM26,

Did you watch the movie completely, and has it been more than 24 hours since you started watching the movie?

Thank you,

Nathan C.

I have the same problem as others on this thread. There are 3 rental movies still taking up space on my iPhone. I watched all of them to the closing credits, but not necessarily to the very end of the file. I finished the last one more than a week ago. The only way I can delete a rental movie is to manually delete it before it expires. Otherwise, the movie remains on my iPhone and shows up briefly in the videos list.

Resetting my phone as described above had no effect (I tried it repeatedly). I haven't tried restoring my phone yet because it will take some time, and I don't want to have to restore my phone every time I rent a movie.

Kim, I did download and install the new iTunes today. I synced my iPhone and the movies are still there.

I tried everything mentioned in this thread, including force-quitting the iPod app and restarting the phone. Also lots of resetting and syncing with both the previous and the current version of iTunes. Nothing worked. I had to restore.

Also tried: Checked "Manually manage music and videos." I got a warning that all music and videos would be deleted. I said OK. All my music was deleted, but the 3 rental movies were still there.

These were movies that had been on my phone for over a week. I had watched them all the way to the final credits, though not necessarily to the end of the file. I successfully kept another rental movie from getting stuck on my phone by deleting it before its 24 hours were up.

I love my iPhone, but I'm close to hating iTunes and the sync process. And if I ever rent a movie again, which is doubtful, I'll have to set an alarm to remind myself to manually delete it before its 24 hours are up.

This annoying glitch combined with the problems many have had with the latest system upgrade makes me wonder about Apple's testing and QA. I used to happily believe that Apple products just worked. Now I'm getting downright cranky.

I have had the same trouble. I just restored my space by connecting my iphone to my computer. Next I clicked on my Iphone to get the drop down list of what was on my Iphone. Clicked on "rented movies", clicked on "edit", clicked on "select all", clicked on "edit", clicked on "delete". All Done. Space restored!!!!!! Sorry for the elementary nature of these instructions. Not intended to offend anyone.

Wes

Just FYI in order for this to work you have to have the "manually manage music and videos" box checked. But yeah it works as a workaround until they fix this lame bug. And for those of you who as thick as I was Wesball is referring to the arrow next to your phone in the sidebar menu of the main itunes screen.
Cheers
Aaron

the other bug I have noticed is that it will tie your memory as 'Other.' I have turned off my phone and turned it back on and this seemed to work in the past.

Like other folks, I had 2 rented movies that expired on my iPhone and were still taking up space, despite having no other videos on my iPhone (even unchecked "music videos" under the "Music" tab). The graph in iTunes would still tell me I had several GB worth of video on the device. On the iPhone, the rented movies in question would display for a split second when I tapped the videos tab in the iPod app, then disappear, and were even counted as being on the phone under Settings > General> About > Video. (Count read "2", although no videos should have been on the iPhone.)

I originally had the "Manually manage" option unchecked. As soon as I checked it I could see the movies in iTunes under "Rented Movies" when clicking the disclosure arrow next to the iPhone item in the main sidebar. (The ticket stub icon even turned red to show that they were expired/expiring). Then I was able to manually delete them.

Unfortunately, this means I'll have to resync all my music, etc., when I uncheck "Manually manage" again. But it beats having to re-enter all my settings (VPN, etc.), as I would if I went ahead with the "nuclear option" and done a full restore.

It seems like most folks here were already manually managing, so this might not help them, but I thought I'd post this information for folks like me who were desperately Googling for a solution.

OK, I had this same problem and called into iPhone Technical Support. It took a while talking to a nice lady I couldn't understand very well, but we solved the problem without resetting or losing any data. I hope this works for you.

I clicked on the iPhone under "devices" in iTunes, expanded the list by clicking on the triangle next to it, and then on the "Rented Movies" playlist on the iPhone. The expired rented movie appeared in the main iTunes window. I just selected it and deleted it.

I didn't have time to read all the previous responses, so my apologizes if this solution has already been posted.

Well, I spoke too soon. Now my "other" category says 1.6Gb, so basically it just changed it from taking up video space to taking up other space. The movie is still there!

Thanks to the problemsolvers on this thread -- i finally managed to delete my expired rental movies and regain some hard drive space again. What would we techofools do without all you smarties?