Outlook won't shut down properly

Question

Outlook won't shut down properly

Hi Roy, that solved the playback issues but my other problem is still here...

Since upgrading to iTunes 7.6 is that Microsoft Outlook 2003 won't shutdown properly. Regardless of whether I click on the close program icon of choose File|Exit the interface closes but Outlook continues running in the background and the user interface is unresponsive... I have to open the task manager and use End Process to close Outlook.

I verified iTunes 7.6 and/or QuickTime is the cause by uninstalling iTunes, QuickTime, the bonjor service, etc. and then rebooting, launching Outlook and then exiting Outlook. With iTunes, QuickTime, etc. removed Outlook closes properly. Once I reinstalled iTunes 7.6 the problem returned.

HP DC7600 minitower, Windows XP Pro

Posted on Feb 6, 2008 4:52 PM

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Answer 1

Roy B

Level 3

570 points

Feb 6, 2008 6:32 PM in response to Callsign Razor

Can you describe in more detail what you mean by "interface is unresponsive"? I have seen Outlook 2003 stay running in Task Manager for a while after all windows are closed, even on a Windows system without iTunes installed. If you wait a while, does Outlook eventually close?

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Answer 2

Feb 6, 2008 6:43 PM in response to Roy B

Yeah, when I hit the close program button and do a File|Exit the Outlook window closes but Outlook icon remains in the system tray and the program continues running in the background but when I double-click the icon in the system tray or right-click on it and select "Open Outlook" to read mail or check my calendar etc. it won't open I have to open the task manager and kill the process and then restart Outlook.

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Answer 3

Roy B

Level 3

570 points

Feb 7, 2008 4:42 PM in response to Callsign Razor

When you uninstalled iTunes and the other components, did you also uninstall Apple Mobile Device Support?

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Answer 4

Feb 7, 2008 7:28 PM in response to Roy B

Yes... I uninstalled everything, iTunes, QuickTime, Bonjour, Apple mobile device and Apple software update.

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Answer 5

Roy B

Level 3

570 points

Feb 8, 2008 10:53 AM in response to Callsign Razor

OK, if you just uninstall Apple Mobile Device Support (leave the other components installed), does the issue go away?

You only need Apple Mobile Device Support if you have an iPhone or iPod touch.

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Answer 6

Feb 8, 2008 11:20 AM in response to Roy B

Unfortunately, no... uninstalling just Apple mobile device support has no effect on the problem.

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Answer 7

Roy B

Level 3

570 points

Feb 8, 2008 11:27 AM in response to Callsign Razor

Did you restart the computer after removing AMDS?

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Answer 8

Feb 8, 2008 12:06 PM in response to Roy B

Yes. I'm pretty sure the problem is in calendar and contacts syncing routine... I've seen this sort of thing happen after syncing Outlook with a windows mobile device. If you don't disconnect the device before closing Outlook, Outlook behaves exactly as I described previously.

FWIW I don't sync calendar and contact data with my iPod so I've even looked at those options and it happens whether or not my iPod is connected.

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Answer 9

tsmith35

Level 1

0 points

Feb 9, 2008 7:03 PM in response to Callsign Razor

I had the same problem. Outlook 2003 and iTunes installed. When I exited Outlook, the process kept running. In a day, I could get half a dozen Outlook process running.

Finally found the answer in another forum. I killed all running Outlook processes, then started Outlook and clicked Tools -> Options. Then I clicked on the Other tab and clicked the COM Add-ins button. I cleared the checkmark from the iTunes add-in, then clicked the OK buttons to get out. I exited Outlook, and... the Outlook process closed just fine!

Anyway, maybe this will work for you, or perhaps it's one of the other add-ins.

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Answer 10

Feb 9, 2008 7:17 PM in response to tsmith35

Thanks for the workaround... That fixed it for the moment, I still need a permanent fix though.

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Answer 11

tsmith35

Level 1

0 points

Feb 10, 2008 8:19 PM in response to Callsign Razor

Agreed. This isn't the first time iTunes has caused problems for Outlook, though. Perhaps Apple can figure out a permanent fix this time around.

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Answer 12

Feb 22, 2008 5:19 AM in response to tsmith35

Yup, the problem's still there in iTunes 7.6.1 BTW... How about a permanent fix Apple?

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Answer 13

ibaj

Level 1

55 points

Apr 25, 2008 3:19 PM in response to Callsign Razor

Callsign Razor: Can you confirm that the issue is still occurring in iTunes 7.6.2 and also tell me which version of Apple Mobile Device Support you are running?

I'm curious to see what element would be affecting Outlook at all. If Apple Mobile Device Support is uninstalled, there's no element created by Apple that touches Outlook.

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Answer 14

May 11, 2008 11:35 AM in response to ibaj

Yes, it's still happening with iTunes 7.6.2. I'm running Mobile Device Support version 1.1.4.7... I've tried uninstalling mobile device support in the past with no luck, so far the only workaround I've found is to disable the iTunes Outlook Addin.

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Answer 15

Jul 10, 2008 6:30 AM in response to Callsign Razor

Just installed iTunes 7.7 and I'm still seeing the problem with Outlook not shutting down properly. The only workaround is to disable the iTunes Outlook Addin.

How about it Apple, are you guys ever going to fix this issue?

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