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Firewire 800 Problems

Hello. I just purchased a Rocstor 500 GB External hard drive (Oxford 922) to use as a back-up device for my Mac Pro, but unfortunately the Drive is not recognized in either of my FW 800 ports on my machine. I tried using the drive with Firewire 400 and I it worked fine.

I tried resetting the SMC, but I still have the same problem. So, I took the drive to work to try it on the Mac Pros there, and it was recognized without a hitch. HOWEVER, I am running the latest version of Leopard, and the Mac Pros at work are running Tiger. Could it be a Leopard issue?

More than likely, I am led to believe it is my Mac Pro's FW 800 ports, as everything else seems to be working okay. And the drive works fine with FW 400 and on other machines.

I have a 2006 Mac Pro 2.66 Quad with 2 GB OEM RAM and 4 GB 3rd party RAM (Techworks). OS X 10.5.1

Any suggestions until I get a chance to call Apple Support?

Mac Pro (2 x 2.66 Ghz), Mac OS X (10.5.1), 6 GB RAM, Two internal hard drives

Posted on Feb 8, 2008 1:38 PM

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Posted on Feb 8, 2008 2:33 PM

try the following;

1. Shut-down your Mac, and unplug the power cord
2. Turn the power off on your external FireWire devices
3. Unplug the FireWire devices from the Mac
4. Wait for 5 min.
5. Plug the power cord to your Mac only
6. Restart the Mac while holding the Option-Apple-O-F, and keep holding until you get the ">" prompt, then release the keys
7. At the ">" prompt type:
reset-nvram and hit the Return key
set-defaults and hit the Return key
reset-all and hit the Return key
the last command will restart your mac
8. Shut down your Mac
9. Connect all your FireWire devices to the Mac and turn them on
10. Restart your Mac.

All your FireWire devices should reapear, if not repeat the procedure

How to avoid the issue :
The only really proven way to avoid burning up a FireWire port is to connect all devices and to turn them on PRIOR turning on the Mac. Likely, one must unplug them and turn them off AFTER the Mac has been turned off. If you need to connect another device, then you're on for a shutdown of your machine... 
It's a tad annoying but it guarantees that the FW ports won't be damaged. 
Be careful when using self powered devices such as webcams, iPods, hard drives or hubs, as they can destroy the port pretty easily. Another thing is to avoid daisy-chaining hard drives.

When the FW port doesn't respond anymore :
In this case, peripherals won't be mounted upon plugging, and won't be displayed in Apple's System Profiler. The self powered devices will still be fed by the port, but won't respond either. 
It happens that the PHY just hangs after a surge or a random problem. Once hung, the port will not respond any longer, it is possible to reset the component by going through the following steps :
1° boot the mac in Open Firmware by holding [ Apple key - Option - O - F ] after the startup chime. 
2° you'll get to a command prompt. the keyboard mapping will be QWERTY, so pay attention when you type the following : 
RESET-NVRAM (enter) 
RESET-ALL (enter) 
3° Now the mac should restart itself and the port should function properly again. 
If it still doesn't work, then it means that the PHY is damaged.

http://www.hardmac.com/articles/16/
19 replies

Firewire 800 Problems

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