For whatever its worth, here is my email thread from Canon:
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Dear Mr. Holland:
Thank you for taking the time to write.
Your comments are noted and will be passed along to the appropriate
party.
Please let us know if we can be of any further assistance with your EOS
40D.
Thank you for choosing Canon.
Sincerely,
Chris
Technical Support Representative
Special Note: Certain issues are very difficult to resolve via email.
If your question remains unanswered after you have received this email,
you may call our special toll-free number for email customers with
unresolved issues and speak to a technician by dialing 1-866-261-9362,
Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. -
8:00 p.m. ET (excluding holidays).
Original Message Follows:
-------------------------
Erik,
I appreciate the personalized response. I understand your reply
completely. With Aperture being an Apple product, there is no way anyone
could rightfully expect Canon to support it. However, as large
companies, I would imagine that Canon and Apple work together at some
level to ensure that hardware and software is compatible. The 20D and
the 30D both function as expected with Aperture 2.0, however the 40D is
not; there are many public discussions on various forums discussing this
problem.
It is my hope that you will pass this along to your product management
product so that they may begin conversations with Apple and supply them
with whatever missing components are needed to make this work.
For the record, I have previously tether shot using the EOS utility and
used a script to populate the downloaded images directly into Aperture.
With their latest version, my hope is that I can avoid this "round
robin" way of doing this.
Again, thank you. Please pass this along to the correct Canon
department. It is also my understanding that very similar messages have
been sent to Canon regarding this Aperture/40D/Tethering problem.
Thanks!
- Ryan Holland -
Columbus, Ohio
---- Canon Support <CareCenter@cits.canon.com> wrote:
Dear Mr. Holland:
Thank you for contacting Canon product support. We value you as a
Canon
customer and appreciate the opportunity to assist you. We are sorry
to
hear that you are unable to shoot with your EOS 40D tethered to your
computer using Aperture 2.
Unfortunately, we are unable to support third party applications. We
recommend that you contact Apple (www.apple.com) for assistance with
their software.
If you would like assistance with shooting remotely, we recommend that
you try using the Canon software that was included with your camera.
We
will be happy to assist you with this if you install the software and
reply to this message listing the version of OS X you use.
We hope this information is helpful to you. Please let us know if we
can be of any further assistance with your EOS 40D.
Thank you for choosing Canon.
Sincerely,
Erik