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Level 1

15 points

Both Safari and Firefox will not load webpage

This is an issue in both Safari and Firefox (I use Firefox as my default, but since it's happening in Safari too, I figured I could post the problem here). I frequently visit Crate & Barrel's website and cb2.com, and as of recent I have not been able to load the site. I've tried on both my eMac (Safari and Firefox) and on my new iMac. I was able to load the page on a windows computer in my house. I'm not sure if I ever viewed their website on my iMac since it's new as of last month. On the eMac I visited the site often. Why all of the sudden would I not be able to load the website? Any help is greatly appreciated!

iMac Core 2 Duo, Mac OS X (10.5.1), 30GB iPod w/video · Canon Digital Rebel XT · JBL Creature II · SLVR L7

Posted on Feb 17, 2008 10:16 AM

96 replies

iGal_121

Level 1

10 points

Feb 23, 2008 12:17 AM in response to laurenjbt

Me too! Whatever was done and whoever did it, thanks!

ggrover

Level 1

0 points

Feb 23, 2008 6:17 AM in response to laurenjbt

Loads fine now on PC running Linux, when it didn't before. Seems this problem was not an Apple problem.

Thank you to whoever was up late last night fixing it!

George

mpoinar

Level 1

32 points

Feb 23, 2008 8:52 AM in response to ggrover

Count me in too. It loaded quickly on my Intel iMac just now when I checked it. Thanks who ever is responsible for fixing this. 🙂

Martha

mrvmpk

Level 1

0 points

Feb 23, 2008 9:29 AM in response to laurenjbt

I also am now able to load C&B.com. Yay!

Do we know what the problem was and how it was fixed? just curious.

Feb 23, 2008 2:29 PM in response to mrvmpk

Hi Mac Users

We at Crate and Barrel wanted to let you know that we have a solution in place for the crateandbarrel.com, cb2.com, and landofnod.com connectivity issues you've been experiencing (sounds like some of you already know 🙂. Since becoming aware of the problem several days ago we've been working to isolate the cause of the problem and implement a fix. Our efforts culminated last night with the discovery of a hardware issue specific to the NICs on some newly installed servers. Through a series of troubleshooting steps we determined the proper NIC configuration to allow Macs to once again connect to the sites.

We apologize for the inconvenience this caused. We appreciate the feedback we received through forums such as this. It was helpful in our efforts to resolve the problem. We hope we don't experience another situation like this, but please know that if we do we will work as quickly and diligently as possible to come up with a solution.

Thanks for your patience.

Crate and Barrel

Feb 23, 2008 3:08 PM in response to laurenjbt

I think this is the right thread.

I can get on most sites.. just not youtube, football-fanzone and world football chat.

Why is this?

Both Safari and Firefox will not load webpage