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Level 1

0 points

iTunes won't recognize iPhone

Okay, it looks like there has been a lot of chatter about this one, but none of the suggestions are working for me. My iPhone works fine on one PC, but not the PC I want to use it on.

I've 1. disabled Norton, uninstalled iTunes, restarted, disabled Norton, reinstalled and tried connecting. No good. 2. I've rebooted both the phone and computer. 3. I've reinstalled some drivers.

It seems that I'm having a driver conflict, but the advice "re-install all drivers" seems untenable. Printers, keyboards, bluetooth, USB, wifi, ethernet, camera... I don't even know what I've got on here.

Windows wants to believe that my iPhone is just a camera. My USB device manager doesn't list any Apple drivers when the iPhone is connected. (reference http://docs.info.apple.com/article.html?artnum=305716)

Any advice?

Compaq, Windows XP Pro

Posted on Feb 17, 2008 11:06 PM

23 replies

Mar 4, 2008 9:03 AM in response to Gabbiee

Mine is clearly named AppleMobileDeviceService.exe. What version of iTunes do you have?

Nathan C

Level 5

6,260 points

Mar 5, 2008 7:08 AM in response to ivotsonev

ivotsonev,

The Blue Screen you are experiencing is because the driver for the other device is trying to interact with the iPhone instead of letting the iPhone's driver interact with it.

I would check with Logitech to see if one of the updates to their software does apply to your Quickcam.

Hope this helps,

Nathan C.

Mar 9, 2008 9:42 AM in response to thekarenway

Maybe another issue, but after an update iTunes stopped recognizing my iPhone, and just showed the "An iPhone has been detected but could not be..." message.

I tried everything, and in the end gave up, and put my PC in standby. A few moments later I started it up again, and iTunes instantly recognized the phone and prompted me to sync. I guess it just needed a jolt of the USB-ports.

I have to do this everytime I want to sync it, but then it works.

Mar 9, 2008 9:54 AM in response to thekarenway

I believe your iphone will only connecty to one pc. That is apples way of preventing people from sharing music and video. If 'm wrong about this I hope someone will let me know.

Mar 9, 2008 10:49 AM in response to John.Ed.Ingle

I'd love to try your solution to remedy my similar issue w/ iTunes not recognizing my iPhone (after the initial setup months ago), but my device mgr doesn't even show "portable devices" at all, nor is my iPhone listed in the universal serial bus controllers (as yours wasn't). Any suggestions? Thanks.

Apr 4, 2008 4:41 PM in response to thekarenway

I was having the same trouble. However, I turned off the firewall protection in Norton and turned it back on through Windows Vista and now it recognizes it again. Go figure!

Apr 4, 2008 8:17 PM in response to thekarenway

What I think is happening (this happened to me as well), you probobly have bought your Mac/PC from another country that you bought the iPhone, thats what I think, you may need to try it on a Mac/PC from where you are now. 🙂

TheGMan

Level 1

10 points

May 28, 2008 8:09 PM in response to thekarenway

Symptoms:

iPhone not recognized by iTunes on Windows computer, however an iPod will.
The iPhone CAMERA appears in windows My Computer - but nowhere else.

Problem:

The Apple iPhone Driver has been replaced by a Microsoft Driver which enables the camera/storage, but did not allow it to connect with iTunes.

SOLUTION:

From Device Manager, Select the iPhone (under imaging/Portable Devices) and then select "Update Driver", Don't direct it to automatically search for a driver, instead, manually point it to search in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - It should then "do it's thing" and install the correct apple driver - voila - iPhone is then recognized.

G-Man

iTunes won't recognize iPhone