iMac Randomly Shuts Down -Overheating Problem?

I've posted in these forums once before about my iMac randomly shutting down. I believed I had solved the problem by following another users instructions which were as follows:

"Machines that are just randomly shutting down are usually caused by defective hardware. The only thing that can be done about that is to call Apple and have it replaced or serviced. There is probably not any one particular solution as it could be any number of the internal components failing and the resulting symptoms could be the same.

If you'd like to do some hardware tests yourself before calling Apple that can be done. First try resetting the SMC: http://docs.info.apple.com/article.html?artnum=303446

Next insert the original gray install disk, restart your iMac, then hold down the "d" key until it boots up into the Apple Hardware Test. Run the extended test.

Also if you have Apple Care install TechTool Deluxe from the cd provided. Then run TechTool on your system."

I also removed and replaced of a defective external HD that I thought my be causing problems. But after all these steps, the machine kept turning itself off.

I had read in some forums that it was due to the internal temperature of the iMac. So I downloaded smcfancontrol 2.1 and increased the fan speed on the internal fans. This did bring down the temperature as revealed by the iStat Pro widget. However, I still had another shutdown.

So I turned off the machine, went to bed, and this morning when I turned it on iStat Pro said these were the internal temperatures of the iMac:

CPU A 77 degrees F
GPU 85
GPU Diode 88
GPU Heatsink 85
Ambient 61
Memory Cont. 74
Airport Card 112
HD Bay 1 76

I find these numbers to be unbelievable. Especially the airport card. When the whole system seemed to be running hot, the Airport Card said it was 122. It always says something above 100 degrees. The other temperatures also seem out of whack. How can the CPU be 77 degrees after 10 hours of being completely powered down in an office environment that is only 55 degrees?

Has anyone else run into a similar problem?

Has anyone else found the problem to be a faulty temperature sensor (and is there a way to reset it, or does it have to be replaced)?

Overheated? in Oregon...

Message was edited by: OregonMac7

iMac (Intel 20") & MacBook (Intel), Mac OS X (10.5.1), iMac (2.4 Ghz, 320 GB), MacBook (Base Model)

Posted on Feb 18, 2008 9:29 AM

Reply
22 replies

Feb 25, 2008 8:59 AM in response to OregonMac7

I definitely agree. In your case a repair/replace was in order. Some people have issues like this develop. It would be likely those issues are developed from unnecessary high temperatures over a long period of time. So yes, go get it taken care of but until Apple sets the fans to increase their speed when it starts getting hot, a program like smcFanControl seems to be the best solution. Without more air flow there will be plenty more problems arising for people. Good luck with your new imac! Apple really does make awesome stuff but nobody is perfect. 🙂

Feb 29, 2008 11:41 AM in response to OregonMac7

Thanks for your long thread with George it has helped me out as well. Similarly, I downloaded the smcFanControl – mainly to look at the temps. My fans were not coming up to speed to combat temps. It would slightly burn to the touch on the left back side (when you're facing it). It did not shut down on auto but it got hot enough for me to be concerned. Even my MacBook Pro would spin up the fans from time to time. Shocked – the temps were measuring 121 to 122 F! So I gave the FanControl a try. Bumped up the speeds slightly and the temps came down to 115. I bumped the fans back down but they didn't go down. They stayed up around the 1500 rpm mark. Worried that I screwed up, I restarted in order to reset the fans. Of course, the crook always goes back to the scene so I restarted FanControl to see what's happening now. The fans are spinning at 995 rpm (within Apple specs) and the temp is staying around 106F. I've left the FanControl on in order to monitor the speed and temps for now.

But I will be calling Apple Support shortly! Thanks again to you and George!

Feb 29, 2008 1:03 PM in response to macfrenzie

Hi, Frenzie & Everyone reading this post:

Frenzie, no problem on the post - I was just trying to find my own answers (as for George, I don't personally know him, but his advice has been spot-on, as far as I'm concerned).

I said that I'd return here on Friday to report whether my replacement iMac Apple gave me was working without random shut-downs. Well, I can say after running it very hard -- mutliple apps, multiple operating systems -- that it never failed once. Not a hint of trouble.

I still run smcfancontrol, not because I'm worried about shut-downs, just that it's nice to have control over the fans to prevent even the possibility of overheating. Frankly, it'd be nice to have that option in the settings menu of OS X. But I digress...

My conclusion can only be that George Peters was right: if you're having a problem like this, it's very, very likely a hardware problem that requires a repair or an exchange for a new machine.

For me, this problem has been solved. New machine, no problem. (And with a Time Machine backup, getting that new machine makes replacing a malfunctioning one painless, as I noted above).

Best of luck to everyone,
Lee in Oregon

Feb 29, 2008 5:30 PM in response to macfrenzie

Keep in mind 122F is only 50C and depending on which component you are talking about it's not really that hot. As for SMCFanControl, it will take a bit of time for the RPM to adjust once you've made a change. The other thing I've learned recently thanks to ImarkG5-osx, is that when you change the fan speeds it saves the setting in the Firmware. So even if you quit the Fan Control or restart the speeds will stay at the last set speeds.

George

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMac Randomly Shuts Down -Overheating Problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.