Buyer beware ATT Nightmare
I wanted to share with you all a very unpleasant experience I am having with AT&T returns. I purchased the 8GB model unfortunately the day before the 16GB model was released. I called AT&T to return the phone and as described in their return policy I was eligible for a full refund. To make a long story short, I returned the unopened and unused phone promptly but was still charged a restocking fee! Several calls later, I am still without any explanation for this restocking fee.
I even just sat through a marathon session on hold with AT&T's returns department for over 2 hours waiting to speak with a supervisor. Despite the long wait, I was not able to get through to a supervisor. I called back and explained the situation to yet another representative who waited 20 minutes before letting me know me that the supervisor was too busy to deal with this issue.
I find it amusing what great lengths a multi-billion dollar company will go to scam its customers out of such a paltry sum. Lesson be learned, avoid the AT&T web store at all costs and maybe I can spare you some of my bad fortune.
I even just sat through a marathon session on hold with AT&T's returns department for over 2 hours waiting to speak with a supervisor. Despite the long wait, I was not able to get through to a supervisor. I called back and explained the situation to yet another representative who waited 20 minutes before letting me know me that the supervisor was too busy to deal with this issue.
I find it amusing what great lengths a multi-billion dollar company will go to scam its customers out of such a paltry sum. Lesson be learned, avoid the AT&T web store at all costs and maybe I can spare you some of my bad fortune.
Self-Built, Windows Vista
