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Level 1

26 points

When does new user get new minutes from ATT

I bought the iPhone a few weeks ago... on Feb 8. It is March 1st today. Shouldn't I be getting a fresh set of 450 minuets? I checked my minutes (clicked the "show my minutes" button in Settings-->Phone--> ATT Services) and it shows 332... which is about right (I don't use it that much obviously.)

When do I get my new minutes? Not the first of the month?

Thanks,
Al1776

Mini (Intel Core Duo 1.66 GHz, 1GB RAM), Mac OS X (10.4.11)

Posted on Mar 1, 2008 1:22 PM

21 replies

Nathan C

Level 5

6,260 points

Mar 1, 2008 2:43 PM in response to al1776

al1776,

Only AT&T can answer for certain, but my personal experience was I did not get to keep the minutes from the first partial month.

Hope this helps,

Nathan C.

al1776 Author

Level 1

26 points

Mar 1, 2008 2:45 PM in response to Nathan C

Nathan C wrote:
al1776,

Only AT&T can answer for certain, but my personal experience was I did not get to keep the minutes from the first partial month.

I'll just wait until tomorrow and see what happens. I'll report back here on what "show mins" says.

Al

BlingMe

Level 2

370 points

Mar 1, 2008 3:23 PM in response to al1776

When your next billing cycle starts....it usually takes a day or two to see your roll over minutes. At least that is what I always notice on my online account. 😉

al1776 Author

Level 1

26 points

Mar 3, 2008 7:48 AM in response to BlingMe

I did NOT get the 300+ minutes left over from my first month. ATT erased them and gave me a new 450 amount. I think it is a rip... they could have easily written a simple program to pro-rate them (see above) but they have never been the most customer-centric company on the planet. I'm 60 and I remember them when they were the ONLY phone company.... Ma Bell. Breaking them up was best thing that ever happened... now its all going to be a monopoly again. What's old... is new!

Thanks for the help folks.

Al

Mar 3, 2008 7:53 AM in response to al1776

If you read the user agreement it says that the first month's leftover minutes do not roll over, so it is a contractual issue more than a technical one.

al1776 Author

Level 1

26 points

Mar 3, 2008 8:04 AM in response to Lawrence Finch

Lawrence Finch wrote:
If you read the user agreement it says that the first month's leftover minutes do not roll over, so it is a contractual issue more than a technical one.

You are right I suppose. I did NOT read the user agreement (does anyone?). It is not a big thing... but I doubt it would be a lot of work to fix their system to pro-rate first month minutes. Everyone would love them for it!

I'm sure that if another carrier starts to do it, they will too. ATT usually does not act... it reacts.

I don't mean to imply that they are a bad company... they are a good company... but they could be SO MUCH better.

They could take a few tips from Apple. Everyone loves doing biz with Apple. Got a problem? They fix it. Jeez, they sent me TWO expensive wireless mice (neither worked!) and then sent a free wired one for my Mini. THAT was great customer service. It was a reason I bought the iPhone... figuring if it went bad that Apple would "take care" of me. When it comes to CS, Apple "gets it." Do 'right' by the customer even if it cost you a few bucks... and it will ALL come back to you double or triple. That's how I run my biz.

Thanks for all the great help here, folks. I very much appreciate it.

Al
InsuranceSolutions123 Agency
http://www.insol123.com

When does new user get new minutes from ATT