Cannot Access AOL Mail using Safari

Question

Level 1

9 points

Cannot Access AOL Mail using Safari

Have been using Safari for ~1.5 years to access AOL mail without difficulty. Can no longer do it since 9/19 morning. Message says something like 'AOL Mail has been updated, please click here to continue.' = Endless loop. Running OS 10.3.9. AOL Help has been an oxymoron, except they have admitted that I'm not the only Mac person with this problem. Anyone who knows why this is happening, please advise. Thx

<<P.S. Anyone who wants to take shots about AOL, please skip it. I've got my reasons for continuing with AOL, in addition to other mail systems.>>

Posted on Sep 22, 2005 1:49 PM

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Answer 1

Sep 22, 2005 2:31 PM in response to Sponzz

Not sure how to resolve the Safari issue but have you considered accessing your AOL account with the Mail.app? IMO, using the Mail.app or another email client to do so is easier that using webmail access.

Do you have another browser such as Firefox to test if this is a Safari problem only?

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Answer 2

Sponzz Author

Level 1

9 points

Sep 22, 2005 4:18 PM in response to Allan Sampson

Have zero experience using the Apple Mail app. Will try it tonite.

RE Firefox or other browser, I will try IE on the Mac tonite and see if it works, but if it does, what a pain. Safari is so much better.

Don't have Firefox. Have had no problem with AOL using IE in the Windows environment recently.

What I have been trying to figure out is what changed??

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Answer 3

Sep 22, 2005 5:13 PM in response to Sponzz

You may be interested in using the AOL Service Assistant.

I'd avoid using IE which hasn't been updated for OS X since before Safari was introduced. You can download Firefox which is free and a better alternative than IE. I use the Windows Firefox version on my Windows XP box at work.

I'm not sure what has changed.

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Answer 4

Sep 22, 2005 8:06 PM in response to Allan Sampson

After the recent update, Safari, Firefox and some other browser (sorry I forgot which one) are supposively the only ones that will work since the update. Was having the same problem with Safari. Tried AOL Support, but after 20 mins. of waiting, I downloaded Firefox, and connection was fast without any problems.

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Answer 5

Sep 22, 2005 8:12 PM in response to Keith Gaboury1

I just logged into my AOL account using Safari without any problems.

Try emptying the Safari cache. At the Safari menu bar, go to Safari and select Empty Cache.

If this doesn't work, try using a system and user cache cleaning utility.

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Answer 6

Sponzz Author

Level 1

9 points

Sep 22, 2005 10:34 PM in response to Allan Sampson

Allan,

Thanks for your help! Dumping the cache did the trick. AOL mail works fine again via Safari in OS 10.3.9.

FYI, my daughter is running 10.4.x on another Mac in another location without any probs accessing AOL mail.

I'll try Firefox sometime, but want to try Safari in 10.4 version first. Have the SW, haven't had time to upgrade yet.

Thanks again for your help. No wonder 12.7K posts.......

Hope you aren't in an exposed area for Rita. I have a colleague in the Austin area who told me not much weather yet, but gas lines were getting long.

Sponzz (Mac user since 1984, in home and work environments, but then forced to the Dark Side in 1996 at work. ughhh.)

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