Software Update... download duration time

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Software Update... download duration time

Hi there... I hope someone can help

I have just bought an iphone and have connected it to my imac. Everything is very new so latest software is already on my mac. The activation process was okay and successful. However, the software update (recommended to download) is taking about 20 hours. The sales guy (a jem!) told us to not disconnect during the download which he expected to take about 45 mins. I have emailed him but am hoping for a little help before he gets back to work!

Is this right??? that it should take 20 hours to download 162.mb i mean??? Can I disconnect the phone and ask it to restore original settings and then try again for the update?

any advice would be very much appreciated

A 'new to mac' user, Cath

imac 24, Leopard

Posted on Mar 9, 2008 4:52 PM

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Answer 1

Mar 9, 2008 4:54 PM in response to merryfiddler

you are on a broadband connection right?

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Answer 2

Andrew T.

Level 4

3,219 points

Mar 9, 2008 4:55 PM in response to merryfiddler

No should not take 20 hours.

Basically when the download starts on the left hand side of iTunes you will get an area called Downloads and a spinning circle, When you click Downloads you can watch the progress of the downloading file. Once it is done downloading it will then extract etc. And eventually update iPhone.

What are you currently seeing?

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Answer 3

merryfiddler Author

Level 1

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Mar 9, 2008 5:03 PM in response to merryfiddler

Hi, Yes, it's broadband... currently seeingthe spinning disc on left, right hand side status saying 50.1 mb of 162.1mb (120.kb/sec) 12 hours remaining!

Cath x

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Answer 4

Mar 9, 2008 5:05 PM in response to merryfiddler

seems to be a bad connection with packets but if you are 40% there I do not see it taking 12 more hours.. I would wait it out.. it is a big file broadband or not

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Answer 5

ChrisJ4203

Level 10

236,309 points

Mar 9, 2008 5:07 PM in response to merryfiddler

My question would be....while you are looking in the download area and you see the status, are you seeing the numbers changing. i.e. you said 50.1 MB of 162.1MB, has the 50.1 increased while you have been watching it over a period of time? If not, then your download is not progressing.

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Answer 6

merryfiddler Author

Level 1

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Mar 9, 2008 5:12 PM in response to ChrisJ4203

Hi,

yes, the download is progressing... now at 57.mb (10 hours remaining!!) so yes, it does look like it won't take the actual time it states. Yes, I will sit it out! sigh!

many thanks to you for your help... I very much appreciate it. I just hope I don't have some of the problems I have been reading about on here having just bought the iphone only today... scarrrrrey stories! tee hee.

Thank you again and good night... time here is 11 mins past midnight and I certainly need my beauty sleep. Hopefully the download will have finished by the time I wake in the morning!

Take care all

Cath x

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Answer 7

Andrew T.

Level 4

3,219 points

Mar 9, 2008 5:12 PM in response to merryfiddler

Sounds like a bad connection, Stop the download, Reboot your computer, Reconnect iPhone, and Start the Download again, Once the Download starts you do not have to keep the iPhone connected.

Just choose Download Only when you go to Download, Once it starts you can safely remove the iPhone and the download will continue.

Hopefully the speed picks up when you disconnect. 120kbps is pretty slow speed. So hopefully the reboot will refresh that connection.

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Answer 8

merryfiddler Author

Level 1

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Mar 9, 2008 5:18 PM in response to Andrew T.

Thank you again.... it is now saying 8 hours... hey... it's speeding up!!! yayay!

nighty night

Luv Cath x

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Answer 9

Andrew T.

Level 4

3,219 points

Mar 9, 2008 5:22 PM in response to merryfiddler

Good night...

And it just crossed my mind. If you got Kids or Grandkids in the house and they are online playing Online Games, or using Xbox or something. They could be using some heavy bandwidth which would cause it to slow down and later speed up 😀 But have a great nights rest. Post back if you need further assistance.

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Answer 10

Mar 9, 2008 5:54 PM in response to merryfiddler

sounds like bad packets

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Answer 11

merryfiddler Author

Level 1

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Mar 9, 2008 6:08 PM in response to Andrew T.

Hi again... sleep has not yet won so I just wanted to let you know what has happened...

first of all, the download has now completed and my iphone is now a wonderful new toy!!! fully operational as far as i can tell.

My hubby's phone has just gone through the same process and he is using his laptop with vista o/s. His activation is successful also and his download of the update software has just completed... then he had a message on screen saying:

iTunes could not connect to the iPhone because the pairing message is missing

oh dear... can anyone help with this please???

thanks again

Luv Cath x

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