Yes, I too was surprised when I rented 2 movies to take on vacation and found out after the fact that my VIDEO iPod (5th gen.) isn't compatible. The stupidest thing I have EVER
EVER heard of. What in the world did I buy a video iPod FOR?????
The worst part was when I called Apple (after about 30 minutes of searching and then going through endless amounts of transferring, listening to menus, etc. and trying like crazy to get a live person... thanks Apple.) and finally got a live person, I was told that my iPod was too old and that I couldn't be given any help with it unless I paid $29.95. Are you KIDDING???? I paid $300 for an iPod and can't get help with it a couple of years later??? At this point I am seeing stars I am so mad, the guy finally tells me that I can find the info online. Well, yeah, I am sure I could if I had all the time in the world because (please read the sarcasm here) their site and access to help is SO EASY TO USE. Finally after he realized how insanely mad I was he told me my iPod was not compatible.
I hate Apple. I hate the fact that they just don't care about their customers. And I hate even more that I have given them so much of my money in purchasing an iPod, buying movies, buying music, buying my son an iPod and recommending them to my friends that don't have one. I can honestly say that if I lose my iPod I will buy something else and will NEVER recommend Apple products to anyone I know.