Digital Camera installation issues

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Level 1

25 points

Digital Camera installation issues

I hope that I am in the right board but I recently installed Tiger and cannot get my Kodak Easyshare software to open on my computer. I have uninstalled/reinstalled several times, updated the version from the Kodak website and have downloaded version 10.4.2 of Tiger. When I try to open, I get the Kodak Easyshare Crash Reporter coming up and a window comes up to send report to Apple.

My older 10.2.8 version that I upgraded from gave me no problems whatsoever. Any advice?

Posted on Aug 14, 2005 8:35 PM

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Answer 1

Aug 14, 2005 11:52 PM in response to Hilly

This is EasyShare software version 5.0.1, right? I'm having the same problem as you: launching EasyShare bounces the icon for a minute or so, then up comes the "Kodak Easyshare Crash Reporter".

<geek speak>
According to Console, it can't find "MainMenu.nib". There is an "EKMainMenu.nib" file in the English.lproj directory. Duplicating it and making it "MainMenu.nib" doesn't solve the problem.
</geek speak>

I sent a message to Kodak technical support about it but I doubt they're going to be able to do much. I suspect EasyShare 5.0.1 was just not very well QA'd.

It would be useful if they could be like Apple and have links to older software so I could downgrade back to a useable configuration (EasyShare for Mac 4.X).

Anyone have any older EasyShare software installers handy? 🙂

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Answer 2

Hilly Author

Level 1

25 points

Aug 15, 2005 8:55 AM in response to Michael Dautermann

Thanks Michael. After work this evening, I plan on doing some serious research to try to reach Kodak or maybe find another solution listed on the Internet. If I find anything, I'll let you know.

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Answer 3

Aug 19, 2005 3:05 AM in response to Hilly

Hi... I've just gone through the pain of updating to 5.0.1. I ended up deleting every file related to kodak inside my ~/Library/Preferences/ and ~/Library/Application Support/ After this, it was possible to launch Easyshare software again... phew... My problem, however, persists. I can't get the printer dock installed. Still looking for this 😟

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Answer 4

Aug 20, 2005 5:06 PM in response to Benjamin Galindo

Well if you got EasyShare software to launch okay by deleting all the Kodak files under ~/Library, why not try reinstalling from the EasyShare disk image a second time (where you would pick up the printer dock stuff again)?

I sent Kodak a message a week ago and they haven't responded. Has anyone else gotten any further info??

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Answer 5

Hilly Author

Level 1

25 points

Aug 23, 2005 7:18 AM in response to Benjamin Galindo

I did try the things you told me to do Benjamin, but it didn't work for me. I emailed Kodak and someone did email me but to make sure I meet all the requirements on my computer. I emailed them the crash log as well and hope that they will be able to fix my computer. The only thing that my requirements didn't meet is that I have an eMac but it worked fine on the old version.

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Answer 6

Hilly Author

Level 1

25 points

Aug 23, 2005 8:04 PM in response to Hilly

Hey guys
Kodak did get back to me but it didn't fix my particular problem (Easyshare crashing before I can open it) but here is what they said in case it is of any use to you:

We believe this problem is due to an invalid
email address in your Mac address book which
affects EasyShare when synchronizing contacts
with your camera. To work around this, try the
following:

- Create a new address book group in the Mac
address book application, leave it empty for now
- Launch EasyShare without a camera connected
- Select Tools/Sync And Transfer Manager...
- Select the icon for your camera
- Select the Email Addresses
- In the menu labeled "Synchronize Device With:",
select the newly created empty address group.
- Close the Sync And Transfer Manager window
- Connect your camera

If this clears the problem, you can add contacts
to the new group, but be sure they have a proper
email address.

Hope this helps someone!

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Answer 7

Aug 29, 2005 6:03 AM in response to Hilly

A new version of EasyShare, 5.0.2 has just been released. It fixed my problem and I'm now able to download photos from my camera nicely again.

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Answer 8

Aug 29, 2005 8:32 AM in response to Michael Dautermann

Michael, I am waiting for my IBook to be delivered some time this week. My wife is used to the Kodak Easyshare software (Windows) and would like to use it on the IBook. My question is this. In Windows when the camera is connected via USB (It is an Olymus, not Kodak camera) Easyshare automatically opens and downloads the picture. With both IPhoto and Easyshare on the same computer how do you keep IPhoto from automatically opening also?

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Answer 9

Aug 31, 2005 3:55 AM in response to Dennis Howard

Hi Dennis...

iPhoto launching when I connect my Kodak camera has never been an issue for me.

According to iPhoto help, you can select which application is opened when a camera is connected to your computer by opening the "Image Capture" app in /Applications (make sure no camera is connected at the time). Under that Image Capture preferences, choose an application from the Camera Preferences pop-up menu (it'll be the popup next to the "When a camera is connected, open:"... for my AlBook, it's set to "Kodak EasyShare").

I hope this info helps!!

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Answer 10

Aug 31, 2005 5:57 AM in response to Michael Dautermann

That seems like what I will need. Thank you. Now all I need is the computer...

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Answer 11

Sep 4, 2005 8:07 PM in response to Michael Dautermann

I had similar problems but still can't get the dock printer added because the driver is nowhere to be found in the drop down list.

Any suggestions on getting the printer driver installed correctly? What folder should the installer put the driver in so I might select it manually? What would the driver be named to find with Spotlight.

Multiple uninstall and install's have not helped.

Help!

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Answer 12

Sep 17, 2005 6:49 PM in response to Edward Grass

Hi Edward,
I've been experiencing the exact same problem. About 2 weeks ago I bought my first computer, an eMac M9835, with OSX 10.4.2, a 1.42 gig PowerPC G4 processor, and running Safari.
I have the Easy Share printer dock series 3, which was part of a package with the Kodak Z7590 camera.
When I tried to install the Kodak software Version 4.0.4 that came with the package, and got as far as the "find printer dock driver" I could not go any further. My Mac found the printer dock all right, but was want for a driver, and like you said the drop down menu doesn't show Kodak. A call to Kodak support resulted in the advice to download new software ( version 5 something) from Kodak.com. as the 4.0.4 version isn't compatable with Tiger. I did that with the same result; no driver.
The thing is that the EasyShare software installed just fine, but not the driver, but the driver is what I want, not the Easyshare. iphoto works just fine for that kind of stuff.
I also tried to download and install only the driver software, with the same result. Then I re-did the ES dl and install, and immediately did the driver only dl and install, to no avail.
I just want to say I share your frustration.

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