Gapless playback not supported on iPod Classic

I just got off the phone with an Apple support consultant.

I had reported the issue with gapless playback not working to Apple support a couple of weeks back, and the issue was escalated to 3rd level (according to the rep. I spoke to).

Today I followed up on the case number, was directed to 2nd level support - and was told that Gapless is not supported on the iPod Classic!

I was referred to article no. 304362. I've read this article many times, it's about activating Gapless in iTunes. The article contains a section at the end: "Supported iPod Models" - and iPod Classic is NOT listed! I'm sure this section is new to the article - I don't remember seeing it before. Can anyone confirm that this section was added recently?

Thanks.

iPod Classic, Windows XP

Posted on Mar 26, 2008 3:09 AM

Reply
17 replies

Mar 29, 2008 5:55 PM in response to turingtest2

Despite going back and forth on the function of the "part of a gapless album" with tt2, I've got to agree with both him and Jeff Bryan. Pink Floyd (The Wall, Wish You Were Here, Dark Side of the Moon), Genesis (Lamb Lies Down on Broadway), and too many classical CDs to mention all play with absolutely no gaps. Gapless playback does work on the Classic.

And, yes, perhaps we are showing our age.

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Gapless playback not supported on iPod Classic

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